How to check account replenishment. How and where to check the balance of the Troika card? What are the ways to check the balance?

Every mobile user wants to be constantly aware of how much money is left in his account and where he spends it.

It is very difficult to count in your mind every call, every SMS message and every connection to the Internet. Some users are constantly interested in how to find out the latest payments on MTS. Therefore, MTS users have access to very important functions that allow them to control their expenses. And there are even several such functions.

Find out the latest payments on MTS

• The first service to control costs is the Last Five Actions. Send from your phone *152# and select the cost of the last five actions, or the last five paid actions.
• You also have the opportunity to use the Mobile Portal by dialing * 111 # from your phone and the call button. Select the "Account" menu, then "Detailing" and select the desired one. You will receive an SMS message with the date, time and cost of your actions. These are not only calls, but also SMS messages, multimedia messages, Internet traffic. The names of the services for which the monthly fee is charged, if any, will also be indicated.
• The third option is to activate the "Balance under Control" service. Dial from the phone *152*3# and you plug it in. After that, you will receive information about the cost of the conversation in the form of a message on the screen immediately after you hang up. These messages are not saved in SMS, they must be read immediately. The fee for using this service is 0.10 rubles per day. You can disable it with the same combination that was connected.
• The fourth option - if you are interested in the last payment on MTS, that is, when and how much you last replenished your account, you need to dial * 152 * 4 # from your mobile and press the call button.

As you can see, MTS provides its subscribers with many ways to control their expenses and always know how much and for what you pay. This information is not hidden and is always available to you, moreover, it is completely free (except for the service “Balance under control, but even there the fee is cheap).

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There are several ways to find out the balance of a Troika card, each of them is convenient in its own way, you just have to choose the one that suits you.

Checking Troika's balance via the info terminal

To check how much money is left on the balance of the Troika transport card, as well as to find out the expiration date of the tickets on the Troika card, hold the Troika card to the yellow information terminal. The terminals are located in the lobbies of metro stations near ticket offices. After you bring the Troika to the circle of the terminal, all the information on the card will appear on the screen.

When paying for the trip

When you pay for a ride on any public transport, the validator screen displays the number of rides, minutes and money remaining on the card. This is the easiest and most reliable way to find out the balance of your Troika card.

How to check your Troika balance online

It is impossible to check the balance of the Troika card by the card number via the Internet. But if you have an Android phone with NFC support, then you can use the following method to check your balance.

By phone

Owners of Android phones with NFC can check Troika's balance via their phone by downloading the app "Transport cards of Moscow" or "Troika. Balance Check "... Launch the app and hold the card to the back of your smartphone. The Troika card balance and the number of remaining trips will appear on the screen.

How to find out if your phone supports the NFC function:

• open the "Settings" menu on your phone;
• select the "More" menu;
• if the line "NFC" appears in the list that opens, then activate it. If the line is missing, then your phone does not support this function.

For IPhone and Windows Phone applications are not yet available.

In the mobile application "My travel card"

If your Android phone is NFC-enabled, you can check Troika's balance via the app "My travel card"... To do this, launch the application and hold the card for a few seconds. For IPhone and Windows Phone, the application is not available for download.

Through the "Mobile Ticket" service

If your phone is connected to the Mobile Ticket service, you can find out the balance on your Troika card in the Balance tab.

How to check a train ticket

To check the subscriptions for electric trains (suburban trains), you need to find a ticket machine and attach a card to it, or at the ticket offices of the Central Passenger Training Center, MTPPK. The controller in the train using its portable terminal can also check the subscription recorded on Troika.

Check balance by card number

Unfortunately, it is not yet possible to find out Troika's balance by card number. We have listed all the available ways to find out the balance and balance of trips.

Troika is a universal transport card with a top-up account. Operates in underground and surface transport, the monorail of the city of Moscow. Works on the principle of an electronic wallet. The passenger replenishes the card account with a certain amount of money. When entering the metro or tram, he applies plastic to the reading device of the horizontal bar and the cost of the trip is deducted from the electronic wallet according to the selected tariff. Thus, the card needs to be replenished periodically.

1. Remotely (remotely) via the Internet;
2. Using the card, directly at the points of sale, at a special terminal.

One of the easiest ways to find out the remainder is to check it at the yellow information terminal, which are located in the lobbies of almost all Moscow metro stations. With the help of this equipment, you can find out how much money is left on the account when the tariff period TAT expires, "90 minutes", etc.

For information, simply place the card on the reader on the yellow wall terminal. After a few seconds, all available information on the document will appear on the screen.

If the media contains a certain number of trips (TAT Three), it can also be checked. This is done in the cabin of any ground public transport. When entering the bus, put the card to the validator and look at its screen. It always displays the remaining number of trips. If the medium contains a suburban electric train pass, it can also be checked by holding the medium to the printing ticket terminals located at railway stations. It can also be done by the cashier at the ticket office. The train controller at his terminal also sees the validity of the pass. Another way to find out the balance is to use the terminals. This can be done at the kiosks of the Mostransavto State Unitary Enterprise, in the terminals of the official partners (Megafon, Eleksnet). You can also check at the Aeroexpress ticket offices.

Check the balance of the Troika card via the Internet online

There are currently no online verification services on the network. The official website of the transport card does not provide any services for manipulating the account, except for its replenishment. Therefore, you will not be able to find out the balance by card number directly.

The easiest way to check online is to download the My Travel Card add-on to your smartphone.

The difficulty is that it only works on smartphones that support NFC technology and run on Android OS and are connected to the Internet. The application allows you to check, replenish the account, enter information about the purchased ticket to record it on the media online. Another disadvantage of this system is its dependence on the mobile Internet. It is not available everywhere, and the application does not work without a network connection. Along with this service, currently, another one is gaining popularity. It works almost the same, it needs an NFC function. Before using it, the smartphone must be connected to the Mobile Ticket service. The contract is concluded in the salons of cellular communication. Now you can pay for travel using your smartphone online. To do this, you just need to touch the phone to the reader on the turnstile and the fare will be paid. Moreover, if the document's account is reset to zero, it will be automatically replenished from the account of the mobile device. You can find out the bill of the travel document as follows:

1. Open the program;
2. Enter the main menu;
3. Go to the Balance tab.

Both of these methods are equally reliable. However, they are not quite convenient, since they require a rather complex connection. In addition, not all devices are equipped with the NFC function. Problems with the operation of the online service may arise from the owners of devices on the iOS operating system.

Balance check by phone

When using a Troika card, you can find out the balance by the card number using a mobile phone and not connected to the Internet. To do this, do the following:

1. Call 3210 (customer support);
2. Press button 4;
3. The call will be forwarded to the operator;
4. Request a balance.

Currently, these three methods are the most secure and reliable methods for remote account verification. At the time of the introduction of this document, its creators announced the appearance on the website of the "Personal Account" section, in which the passenger could check all the information (check and replenish the wallet, find out the number of trips and when they were made, etc.) via the Internet. Almost two years have passed since the announcement, but a personal account for Troika card users has not appeared on the site.

More information on the topic:

The Troika transport card is gaining popularity among users. Most of its holders are interested in the question of how to check its balance, including remotely, via the Internet. There are several ways, which means that everyone can choose the option that suits him more than others.

Checking Troika's balance via the Internet

The service is currently unavailable, as work is underway to create a corresponding resource. The transport service responsible for the release of Troika is responsible for the fact that the timeframe at which such an operation will become available is unknown. However, it is planned to launch a personal account, where it will be possible to check the balance on the card.

Find out Troika's balance using the mobile app

A simple method of obtaining information about the card balance and remaining trips is to read it through a tablet or smartphone based on Android. In order for the application to work without interruption, the mobile device must have access to contactless NFC technology. To get information about the state of the account in this way, you must:

1. Install the Troika. Balance check ".
2. Attach the card to the back of the device where the application is installed.
3. Wait for the information to be displayed on the screen of a smartphone or tablet.

Before applying the card, you must make sure that the NFC function is working properly. In the event that it was not found in the settings, you can contact the service center to configure the application or explain how to do it yourself.

Checking via a mobile application is convenient because it is available around the clock, even without access to the Internet.

Receiving information about the state of the account by number 3210

Alas, a call to the short number 3210 will not allow the user to check the status of Troika's account. No matter how often people write about it on other sites, this method is not correct and never was.

Find out Troika's balance in MKB terminals

Another way to check the balance of funds is provided by the ICD terminals. It is enough just to find the nearest payment terminal with the possibility of replenishing the Troika on the website of the Credit Bank of Moscow and go to it with a card. In the terminal menu, press: "Transport cards", and then select Troika. The screen will display information about the state of the balance, if necessary, the card can be replenished.

Check the balance using the information terminal in the metro

At each subway station there is a universal information terminal, which allows you to find out information about the state of the account. The verification operation is extremely simple. Step-by-step instructions for its implementation:

• check if the terminal is active;
• attach the card to the yellow circle on the device panel;
• wait for the information to appear on the display.

When such a check is carried out, the following information is displayed: the amount of available funds and the entry of the pass to the card. If it is, you can see the number of remaining trips and see the expiration dates.

Find out how much money there is on Troika in the vehicle

You can also check the balance or the number of unspent trips on the card when entering the salon of a bus, trolleybus and other vehicles: the balance is displayed each time you pass through the validator. As statistics show, most of the users use this particular method, since it is the simplest in comparison with the rest.

Many residents of Moscow and the Moscow region use the Troika electronic card, but not everyone knows where and how it is possible, although there are various methods for this that are very convenient for users. Let's consider the possibilities in more detail.

Troika e-card: check balance

Check the balance of the Troika card through the terminal in the metro

If you still don't know how to check the balance of a Troika card, then this can be done at the terminal in the metro, which are installed at each subway station.

Check the balance of the Troika card through the terminal in the metro To find out the balance of the Troika card using the terminal at the metro station, you need to put the card to the yellow circle on its front panel and wait a few seconds (see the picture above). The information will appear on the screen:

• the balance of funds on the Troika card;
• whether any travel card is recorded on the card (if it is, the number of remaining trips and the validity period will be displayed).

Find out the balance of the Troika card by phone

The fastest way find out the balance of the Troika card - this is a call to the short number 3210. To check the balance, you will need to give the ten-digit number of the Troika card, which is indicated on its reverse side (see the figure below).

ATTENTION!!! According to the reviews of users of the site CheckBalans.ru, the method of calling the short number 3210 does not work (the operator refuses this service), use other methods. Best regards, Site Administration.

This method of checking the balance of funds on the card is very convenient, since you just need to call and find out the balance of your Troika.

Checking the balance of the Troika card by phone

Viewing the balance of the Troika card when driving

In general, to find out the balance of an electronic Troika card, you just need to use it. For example, on the bus, you attach the card to the validator, and the screen displays:

• the number of remaining trips, if the card is recorded on the travel pass;
• the remainder of the balance, if the card is used at the "Wallet" or "90 minutes" tariff.

Check the balance of the Troika card on the validator The same information can be seen on the screen of the new-style metro turnstiles, which are now being installed at new stations of the Moscow metro, and are gradually being replaced by old ones.

View the balance of the Troika card on the metro turnstile If you constantly use the Troika card, you can easily monitor its balance and know exactly when to top up.

Check your Troika card balance via the Internet

Also you can at any time of the day or night check the balance of the Troika card via the Internetusing the mobile application on your smartphone or tablet. To do this, you need to install an Android application that allows you to check the balance of the troika. But there is a certain limitation here - your device must support NFC contactless technology.

Find out the balance of the Troika card via the Internet To find out the balance of the Troika card via the Internet, just hold the card to the back of your smartphone, on which this application is installed (download the application for free on the official website play.google.com). All information will be displayed on the screen. There is another very good application for Muscovites - "Transport Cards of Moscow". With its help, you can find out information about most transport cards of the city of Moscow and the Moscow region, for example:

• Tickets "United" and "90 minutes";
• TAT tickets;
• Troika transport card;
• Transport card Mosgortrans;
• Bank cards with a transport application;
• Social cards of a Muscovite, student, student.
• Universal electronic card;
• Arrow card balance.

In order to use it, you need to install the application on your mobile phone (download the application for free on the official website play.google.com), turn on NFC, launch the application and attach the transit card to the back of your phone. Information will be displayed on the application screen:

• ticket type;
• validity;
• the rest of the trips;
• cash balance;
• start time of the trip.

Find out the balance of your Troika card via the Internet

ATTENTION! Not all devices support reading all of the listed cards. The details of compatibility will be updated at the following link

In the future, the developers promise that check the balance of the Troika card it will be possible via the Internet using a separate service on the official website. In the meantime, use the methods described above.

It is convenient to pay for travel on public transport in megacities with a Troika card. After reading the information provided below, you will learn how to replenish the card balance with cash, track the receipt of money via the Internet and in other ways.

Troika transport card

A specialized plastic product, the so-called Troika transport card, allows you to economically pay for trips in public transport in Moscow. A plastic wallet can be used to pay for travel on trams, buses and trolleybuses, metro and suburban trains, provided that tickets for the relevant fares are activated in a specific order. The following types of tickets are valid in Moscow:

• A single ticket for a limited number of trips by metro or ground public transport;
• 90 minutes 1 trip by metro with a change (unlimited) to a bus, trolleybus or tram within 92 minutes;
• TAT - assortment of travel passes for a limited number of trips by land transport;
• Suburban train tickets.

A plastic wallet can be replenished with money within 2,500 rubles (the maximum one-time payment), and the tariffs for TAT, metro and commuter trains can be activated. Troika is purchased on a bail of 50 rubles at any box office, be it the metro, Mosgortrans or suburban passenger companies. "Troika" is available in the offices of MTS, Megafon, Svyaznoy, Europlat, in the offices of banks OJSC BMB and OJSC MKB. The deposit can be returned when the card is returned to the cashier. The balance of the purchased Troika will depend on the cost of travel in a particular mode of transport and the number of intended trips. There are several ways to control and replenish the card account.

How to find out the balance of a Troika card

If you are in the metro, the easiest way to control the balance of the Troika card is to use the information and reference terminal. All lobbies of the Moscow metro are equipped with these yellow devices. It is enough to bring the plastic to the reading element of the terminal in order to get acquainted with the information on the device monitor:

• Find out the balance of funds on the card account,
• View the number of valid travel fares linked to the card ("Single" or "90 minutes")
• Clarify the number of remaining trips at these rates.

If a plastic wallet is used to pay for trips in ground public transport, then when paying for the next transfer (plastic is applied to the validator), the number of remaining tickets at the TAT tariff is displayed on the screen. To check the balance of the Troika card by number, you can call the help desk on the short number 3210. The operator will inform you about the presence of unused trips tied to the service and the balance of monetary units on the account. The number of tickets for commuter trains activated on the card can be obtained through railway terminals, from the cashier of the suburban ticket office or in the train cabin from the controller, who checks the presence of tethered tickets using a portable terminal.

Online - account verification capabilities

You can find out how much money is on your Troika card, as well as manage your card account through a special mobile application for smartphones with NFC support, controlled by the Android or iOS operating software. The app is called Mobile Ticket. Through this program, you can control the balance. The application (Finance tab) provides for the following account operations:

• Replenishment,
• Blocking,
• Linking the required tariff plans to the map,
• Payment for a monthly, quarterly or annual pass.

Another application for Android devices with NFC support is the development of JSC MKB " My travel card»Here you can also find out all the necessary information online, as well as check the balance on Troika and, if necessary, transfer funds to your card account from a bank card protected by 3D Secure technology. Both methods are convenient and reliable to use, but it can be difficult to install the software application, since not all smartphones support it. A lot of useful information about the advantages of the Troika card, as well as instructions for using mobile applications for replenishing an account and controlling the balance, is posted on the troika.mos.ru Internet resource. Currently, this resource does not yet allow you to check the balance on Troika through your personal account. But it is known that such a service is being developed, so checking the balance and managing the card account via the Internet is a matter of the near future.

Methods of replenishing the balance of the transport card

You can deposit money to your Troika card in several ways:

1. Direct top-up with tariff plan binding:
   • In the metro through ticket terminals, lobbies or at the box office;
   • At the points of sale of Mosgortrans;
   • Through partner networks of terminals;
   • Ticket terminals and ticket offices of suburban railway stations.
2. Remote top-up via the Internet from the official online service mos.ru:
   • from a Viza or MasterCard bank card;
   • from the mobile phone balance of telecom operators MTM, Megafon, Beeline, Tele 2;
   • from the Yandex.Money electronic wallet;
   • from an electronic wallet WebMoney.
3. Transfer of funds to the Troika card via Internet banking from Sberbank, Alfa-Bank. "

It should be noted that after the remote transfer of money to the Troika account, the funds remain in the payment status, and you will need to activate them for the tariff plans corresponding to the required trips. Before each next remote top-up, it is necessary to check the balance, since the action will be possible only after all unbound tickets have been recorded. Binding of tickets to the funds available on the transport plastic is carried out in the information and reference terminal corresponding to the required tariff. You need to select the "Remote top-up" mode, attach the card to the reader and wait for the text to appear on the monitor about the successful activation of the payments made. Also, this procedure can be carried out through Megafon terminals. The advantages of using transport plastic are obvious:

• A ticket for any type of public transport is always with you;
• Money is read off the card on a priority basis, taking into account the favorable tariff;
• The holder of a plastic wallet gets rid of the need to waste time in line to buy a ticket for travel;
• You can replenish your account at any convenient time and in the most suitable way;
• The card is protected;
• The balance does not expire if funds are not used.

• SIM card, number, tariff

  To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #

  You can change the tariff

  • on the website: select a new tariff, click the "Switch to tariff" button on the page;
  • in the MegaFon application or in the Personal Account.

  You can switch to any tariff except archive. The cost of the transition is indicated on the page of the selected tariff.

  When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written-off subscription fee is not recalculated.

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  • How to unblock a number?
    • If you run out of money on the account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
    • If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner.
    • If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
    • If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.

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  • How do I get a new SIM card while keeping my phone number?

    Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract has been concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.

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  • How can I keep my number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for maintaining the number begins to be debited daily.

    In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.

    The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.

    If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number was not transferred to another person, it can be restored by filling out an application in the MegaFon salon.

    If you plan not to use mobile communication for a long time (more than 90 days), block your number.

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  • • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The name of the service provider and the region will be displayed below the search bar.
    • Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.

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  • How to renew the contract or change the number?

    You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

    Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.

    The cost of the room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.

    The service operates in two modes:

    • one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
    • two-way mode: the caller will receive an SMS with your new number.

    In any mode, you will receive an SMS with the number of the person who called your previous number.

    The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.

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  • What do I need to identify the numbers of the callers?

    To do this, you have the "Caller ID" service, it allows you to determine the numbers of those who are calling you. The service does not require activation and no subscription fee is charged for it.

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  • Why is my number not clear?

    The number may not be determined if the caller has the AntiAON service activated. Also, the numbers of customers of other operators or customers of MegaFon of other branches may not be identified.

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• Services, options

  Use any convenient way:

  • Go to the section Balances by service packages in your Personal Account.
  • Open the section Balances by service packages in the MegaFon application.
  • Customize the widget.

  Widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.

  For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to the settings of your smartphone and activate the widget.

  The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.

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• Mobile Internet

  • What to do if the mobile Internet does not work or the speed has dropped?
    1. Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
    2. Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Balances by Service Packages. If the included volume of the Internet is over, connect one of the options to extend the Internet.
    3. Check if you have connected the "Mobile Internet" service by typing the command * 105 * 4 * 4 #
    4. Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
    5. Restart your device (turn off and on).
    6. Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
    7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
       To find out the address of the nearest salon, open the MegaFon application.
    8. When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

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  • What is 4G +, how to start using it and how is the transition from 2G / 3G to 4G + going?

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  • How do I fund my account?

    Choose any convenient method:

    1. Top up your account with a bank card or e-wallet in the Payment section.
    2. On the main page of your Personal Account, you can replenish your account, as well as the account of another Megafon subscriber with a bank card.
    3. Set up AutoPayment yourself in your Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
    4. If it is not possible to pay right now, use the Promised payment service.
    5. Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
    6. If you are a client of Sberbank and your bank card is tied to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

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  • How to stay connected with a negative or zero balance?

    You already have Zero Problems service activated, with which you can receive SMS, calls in the Home region and call toll-free numbers and 8-800 550-05-00 in Russia.

    The service is connected free of charge, no subscription fee is charged.

    The service is available only in the Home region within 30 days from the moment of blocking. It does not work in roaming.

    To make a call if the balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation. Type " 000 "And the subscriber number, starting with" 8 " or " 7 ", eg: 000792XXXXXXXX.

    The service is valid only for calls to MegaFon numbers.

    To credit the notional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.

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    The detailed report contains all information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find out information about roaming charges.

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    • For how long can I get details?

      You can order a one-time detailing for one or several days, periodic - for a calendar month, or receive a brief summary of all charges and payments on a monthly basis.

      Your details are stored for 36 calendar months (even after termination of the contract).

      If you have activated the "Periodic invoice detailing" service, the detailed report will be sent to your e-mail once a month (approximately on the 10th day of each month). You can get the report the next month after activating the service.

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    You can get it in several ways:

    • free of charge in your Personal Account or in the MegaFon application;
    • free by e-mail;
    • by mail, the cost of the service is 100 rubles per month;
    • in the nearest salon, in this case the cost will be 50 rubles for each day of ordered detailing.

    In your Personal Account, you can order detailing for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.

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    • Why may not all of the information be shown in the detail?

      The subscription fee is charged in accordance with the Subscription Terms.

      To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number.

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    • How do I unsubscribe?

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    • Can I listen to the recording of my telephone conversation?

      MegaFon does not record calls from subscribers.

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    • How to set up call forwarding?

      You can set or cancel call forwarding in the phone menu or in your Personal Account. For the conditions and cost of setting up call forwarding, see the service page.

      If the set forwarding does not work, check if your number is barred and if the number is correct.

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    To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

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    • What is VoLTE technology and what do you need to use it?

      The service is available to MegaFon subscribers at all tariffs, it is provided both in the Home region and in roaming.

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    • • You have automatically activated the service I received a call from S. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
      • Subscribe to the Who Called + service. You will receive an SMS about a missed call or voice messages on your answering machine. When “Who Called +” is connected, the “S Called” service will be automatically disabled.

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  • Emergency help

    • How do I call the emergency service?

      A single emergency call number:

      1 - Fire Department;

      2 - police;

      3 - emergency;

      4 - emergency service of the gas network.

      Emergency phone numbers:

      Emergency - ;

      Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.

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    • What to do if your phone is lost or stolen?

      Block the number.

      Free blocking period - 7 days. Then the subscription fee begins to be debited. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is to prevent the thief or the person who found your phone from using the money in your account.

      Get a new SIM card with your old number.

      Try to find your phone.

      Contact the police and file a theft report. Your phone may be found.

      If you've lost your iPhone or iPad, use Find iPhone.

      If you have lost your Android phone, please use the Find My Device function.

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    • How to protect yourself from scammers?

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    • How are emergency communication services provided?

  • Roaming

    • How to use communication services when traveling around Russia and the world?

      When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.

      When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

      • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
      • Personal account or MegaFon application;
      • go to the MegaFon salon with your passport.

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    The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

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    There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have activated the Roaming service. It is needed so that you can use communication services in the networks of other operators.

    How to find out if roaming is enabled on your number:

    • call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
    • write to the chat with support in your Personal Account or in the MegaFon application;
    • go to the MegaFon salon with your passport.

    You can find out the cost of services on the page or in the description of your tariff.

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    • How to activate and deactivate services in roaming and spend less?

      The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.

      In roaming, you do not need to change the mobile Internet settings.

      Note!

      Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.

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    • Why is my mobile Internet not working in roaming?
      • There is not enough money in the account. Check your balance and top up if necessary.
      • The phone cannot find the network.
        Try restarting your phone and manually selecting the network. Go to the settings, find the item "Network selection / Operator", select "Manual" or cancel "Automatic". Select a network from the list provided. When the phone connects to the network, Internet access will appear.
      • Data roaming is disabled in the phone settings.
        Go to the settings and check if the mobile Internet is turned on in roaming.

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To check balance cards "Troika" or the remainder of unused trips, there are many simple ways, we will consider each of them in detail.

The Troika transport card combines all travel cards in Moscow and eliminates the need to stand in line to buy a paper ticket. For the convenience of passengers, accessories with a built-in Troika chip were released: rings. They can be purchased at the official Metro gift shop. Appointment, balance check and account replenishment are no different from the same actions with the usual plastic Troika. Therefore, the following instructions apply to all these “tickets”.

What are the ways to check the balance?

The travel card works like an electronic wallet with an associated identification number. Combined cards "Troika" + "Strelka" have two personal accounts, but the instructions for checking the balance apply to them.

In 2018, there are three main ways to check the balance of a Troika card:

• through the Internet;
• using a smartphone;
• using a terminal and a validator.

Let's consider all of them in more detail.

Checking Troika's balance in the yellow terminal

Yellow terminals for checking tickets are installed at all metro stations, it is difficult not to notice them, they are usually located closer to the ticket offices. Attach the card to the scanner of the terminal and wait for the information on the balance and validity period to appear on the screen, trips cannot be debited.

When you pay for travel in the metro or ground transport, the validator shows on the screen the balance of trips, minutes or money, so the easiest way is to determine how much money is left.

You can also check the card at the terminals of Eleksnet, Megafon and Aeroexpress.

The balance of the Strelka card can be checked at the railway station in the terminal that prints tickets or at the operator at the box office.

How can I find out Troika's balance by card number?

Only one card number can be used to check Troika's balance only by calling the hotline, but the operators have recently refused to voice the amount of money, and advised to go to the terminal in the metro.

Checking the balance of the Troika card via the Internet

It is currently impossible to check the balance of the Troika card via the website, but work is underway to develop a personal account. You can use the following methods.

Checking Troika's balance with an NFC smartphone

If your Android smartphone has the NFC function, you can check the balance amount or the number of unspent Internet trips in the “ Troika Balance Check»By Sputnik LLC by simply holding the pass to the back of your phone.

The same operation can be performed using the application " Transport cards of Moscow"From the developer DEdB. It is not official, but it shows detailed information about all travel tickets in Moscow and the Moscow region. The number of installations of the program is almost the same as in the previous one.

There are no similar apps on iOS in the App Store.

Checking the balance through the application "My Pass"

The application "My travel card" also works via NFC and requires an Internet connection, it can be installed on Android from the Play Market. If your phone supports NFC, launch the app and hold the card for a few seconds at the back of your mobile phone.