Guarantee the authenticity of the goods seductive discounts. What is included in the warranty obligations of sellers for Aliexpress? Warranty "Timely delivery"

To ensure the safety of purchases on Ali Ekspress, the site administration introduced such a tool as Buyer protection.Aliexpress himself describes this tool like this:

Buyer protection - this is a program that protects Your purchases since the order before receiving the goods.

In essence, this is the longest time during which you can resolve all your disagreements with the seller, return your money for the goods or replace it to another (by agreement with the seller).

How does the buyer's protection work for Aliexpress?

Guarantees you:

• Full payment refund while not receiving an order.
• Full or partial payment refund with the ability to leave the goods in itself, if the description is discrepted.

To begin with, we will understand how the buyer's protection is working at all and what warranties are provided by Aliexpress.

The fact is that after payment of the order, your money does not fall immediately to the seller. They remain in the Aliexpress system and fall to the seller only after you have confirmed the receipt of the order, or after the expiration of the buyer's protection.

Thus, Aliexpress acts as a guarantor of the security of the transaction between the seller and the buyer. On the one hand, in case of not receiving a product or its inadequate quality, you can return your money, on the other hand, if you for any reason, do not confirm the receipt of the order, the seller will still receive money after the defense period.

Delivery on time

Each seller on Aliexpress has a certain period in which he guarantees you to deliver the order. If you have not received your order in the seller guaranteed period, you have the right to return the full cost of the goods, even if the order came the day after the warranty period is completed.

I will give a real example. One of my familiar ordered the front headlights to Aliexpress. The seller, apparently, was very confident in the selected courier service, so set the period of guaranteed delivery - 15 days (delivery from China, not from Russia).

The order came with a delay in one day, normal, working, etc. But my comrade decided to take advantage of the fact that the seller had violated his last time and opened the dispute, demanding to return all the money for the goods.

It is clear that the seller did not agree to do this, but after the exacerbation of the dispute, the Aliexpress administration fell on the side of my friend and returned money to him. Like this.

Well, the seller is a science of bitter experience, immediately changed the warranty to 30 days.

Guarantee of return of goods and payments

As mentioned above, you are entitled return the full cost of goods if you didn't get it Or returning some of the money if the goods came, but does not correspond to the description.

Why do you need to extend the buyer's protection?

There are cases when, the buyer's defense comes to an end, and your product did not come. At the same time, the track is monitored, and the seller insists that you need to wait a little more and the parcel will come to you.

In this case, you can request the extension of the buyer's protection. You choose the desired extension period and send the application to the seller.

By the way, the seller and himself can extend the buyer's defense, without your consent.

In general, it is fussing about the extension of the protection of the order or return money and payments is better to start a week before the end of the buyer's protection. You do not need to wait for the last day, otherwise the protection time will end, your application will not have time to consider and return the money will not succeed.

All purchase / sales transactions on Ali SPress are protected by the Escrow system. Thus, the funds listed by the buyer for one or another order are insured, in case the seller will not fulfill its warranty obligations.

List of guarantees.
The list of warranty obligations provided by Aliexpress sellers includes:

• Timely delivery;
• Return and reimbursement of value, if the product received does not correspond to the description of the seller;
• Extended protection;
• Unconditional refund of any product;
• Guarantee authenticity.

The payment made by the buyer for the selected item is not listed on the seller's account. Money is frozen in the system, and only by agreement of the buyer is the actual payment of the transaction after receiving the goods. Consent to the defrost of money is carried out by pressing the "Confirm receipt" button.

Warranty "Timely delivery"

Each seller for Aliexpress is provided with a guarantee of timely delivery to any product. If you have issued an order on the site and did not receive your goods at a specified period, you can demand the return of the full value of the goods. The warranty delivery framework varies from 15-60 days. During this period, the buyer's right is protected, but there are nuances for which the guarantee of timely delivery does not apply:

1. You could not get your order due to the scope of your control (the address of the delivery is incorrectly indicated, etc.);
2. You did not receive your goods due to the fact that he did not pass the customs control;
3. The buyer did not receive an order because of the circumstances overlooking the aliexpress control (an example - a natural catastrophe, etc.);
4. Payment of the order bypassing Aliexpress.

An application for the return of funds is possible only before the expiration of the order protection time (information can be viewed in the order data). If you purchased the goods on which extended protection is provided, then after closing the order, the warranty period will automatically be extended for 15 days. If you have made a deal that does not provide extended protection, and confirmed the receipt of the goods, but in fact they did not receive it, then you can not use the guarantee.

By applying for a return value, keep in mind that the amount of compensation cannot exceed the amount paid for the goods. If you have been submitted an application for the return of the cost until the order is completed, after which you closed the dispute by accepting the latest proposal of the seller, the opening of the dispute will not be again. Even if we are talking about the product on which extended protection is provided.

Refunds and reimbursement guarantee

A guarantee of return and reimbursement of the cost is also provided to any product implemented through Ali Extress. If, after receiving the goods, you found any defect or inconsistency of the stated characteristics or the photo presented, you can contact the seller to solve the problem. After you came to a certain agreement, apply for the return of the cost, return of the goods or receipt of partial compensation.

Situations when the goods do not fall under warranty obligations:

• You received the goods, it corresponds to the description, but it is no longer needed for you (your interests will be protected only if the seller provides "unconditional refund");
• You require a return value, arguing that the goods do not comply with the description, and the seller can prove the opposite.

If you have not taken advantage of your right to return and reimbursement before closing the order, you can no longer apply. An exception to the rules are only transactions providing extended protection.

Extended defense

Some sellers who implement their products for Ali Spress can offer an additional guarantee "Extended Protection". In this case, the buyer can take advantage of its rights within 15 days after the date of closing the order.

The conditions for submitting an application for the return of the value and the right of the buyer with extended protection are similar to the standard warranty rules.

Unconditional refund

The "unconditional refund" guarantee allows the buyer to return the goods only for the reason that they are no longer needed. When returning goods protected by this type of warranty, make sure that they are not used and saved the original packaging.

Applications that the buyer wants to return a product that does not correspond to the description, does not fall into the framework of the dissemination of this warranty. Return of goods with an unconditional warranty is possible only before the order is closed.

The criteria for goods defining it as "was not in use":

• Goods after opening are not subject to re-selling to Ali Spress;
• The packaging of goods should not be damaged;
• Products with a sign of use, washing, wearing, torn off labels are not subject to return;
• Glasses, accessories, jewelry with scratches returns are not subject to.

That is, the condition in which you return the goods should not affect its follow-up.

Guarantee authenticity

Authentication is distributed only on jewelry, perfumes, household electronics, computers, clocks and other digital devices. If you have acquired a product provided with a guarantee of authenticity, which ultimately turned out to be a fake, the seller will be obliged to compensate for the amount paid by you in a double size. In addition, Aliexpress also compensate to the buyer the full cost of purchase. Authentication guarantee does not provide compensation for transportation costs.

If extended protection was provided on the purchased goods, the warranty distribution period is extended 15 days after the order is closed. In this case, various categories of goods are subject to different levels of compensation:

• Computers, digital electronics, etc. - compensation by the seller in a double size and compensation of the amount paid by the buyer by the Aliexpress website;
• ACCESSORIES - Double compensation by the seller, aliexpress compensation - 15% of the cost of goods (headphones, cables, charging devices - 9%);
• Perfumes and clocks - compensation of Aliexpres in the amount of 100% of the amount paid, compensation of the seller in double size;
• Jewelry - Compensation of Aliexpres in the amount of 100% of the amount paid, compensation for the seller in a double size.

The center of Sokolinsky "Health Recipes", works in St. Petersburg since 2002.

In 2013, we discovered the Sokolinsky Center in Prague for European consumers.

The Sokolinsky System itself for more than 20 years!

We can offer you the highest possible guarantees of the quality and authenticity of natural funds and a high level of competence of employees through work directly with manufacturers and representative offices of only legally registered natural funds and continuous advanced training of personnel with medical and pharmaceutical education.

This fundamentally distinguishes us from online stores and small intermediaries. The family owning the company has a pre-revolutionary history in pharmacy. We are open and conducting huge information work as experts in physical ways of health promotion through television, radio, books, blogs, Internet sites.

We hope that many years of experience and all of the above is a sufficient argument of the severity and quality of work of the Center for Sokolinsky "Health Recipes"

Guarantee return of money in intolerance

On all natural means there is a unique guarantee of the return of money in case an allergy originated.

If you come within 30 days from the moment of purchase with a passport, cashier check and packaging (purchased from us), then we will refund the amount paid. The same rule is valid for orders sent to your city.

Fortunately, our experience of application allows you to minimize such reactions. Therefore, no more than 10 people per year, uses this right to return.

We are confident as products. Be sure you are safe what you take!

Official information about the center of Sokolinsky "Health Recipes"

Our account in OJSC ABB Avangard has not changed since 2002!

Quality control system

A specially trained employee is engaged in our quality control on a permanent basis.

First - the choice of the supplier. This is either a manufacturer or his official representative in St. Petersburg. Therefore, we provide a 100% authentication guarantee. Most suppliers our partners for about 13 years. Unlike the usual pharmacy, we know them in the face. We strive to provide a quality product at a reasonable price.

In the process of sales, weekly is controlled by the expiration date. You can be sure: an overdue preparation is never sold at a discount. It returns to the supplier or destroyed.

What requires special storage conditions will wait for you in the refrigerator.

All staff working with drugs underwent the necessary surveys and have sanitary books.

Compliance with the terms of suitability, the availability of registration for the drug for us is the law! Be sure that you are taking.

Hello respected visitors. Today we will talk about the guarantee of authenticity on Aliexpress. And answer the main questions.

1. What is aliexpress authentication guarantee?
2. Why does Aliexpress authentication appeared?
3. What does Aliexpress authentication sign look like?
4. Where to look for Aliexpress authentication?
5. What conditions need to be done to return tools if a fake came to you?
6. How to distinguish the original from the fake? How to prove that the goods are fake?
7. Conclusion

What is aliexpress authentication guarantee?

Warranty Frames
Not all products on Aliexpress.com fall under this warranty. Sellers provide it as an additional service, as a rule, for the following categories:
Jewelry, electronic cigarettes, computers, communication devices, consumer electronics, sportswear and accessories and others.

Why does Aliexpress authentication appeared?

Earlier on Aliexpress, there was a huge number of sellers, some sellers sold original goods from such brands like Samsung, LG, Xiaomi, Apple, other sellers sold fakes of these brands. It was difficult to understand who sells the original product, and who is not, because in the description of both one seller, and the other wrote that their product is original, no mechanism to determine who sells the original product was not. And how in this situation to do the buyer? How to determine where the original? It was a dead end. In this situation, Aliexpress came out as a guarantor and invented Guarantee authenticitywhich said that this product is original i.e. simple words, the authentication guarantee appeared in order to protect the buyer from fakes so that he could understand where the original product.

What does Aliexpress authentication sign look like?

Looks like a regular dollar sign on a shield.

The following product guarantee is used in the detailed description of the goods.

Informal information (assumption). A new sign that soon replaces the previous signs was noticed on the English-speaking guarantee page, as well as in the cache pictures of AliExpress.

Where to look for guarantees of authenticity?

The description should be present a sign that was shown above in the pictures. This can be a dollar sign on a shield, letter G sign or a tick sign on a mug. You need to search in the seller's guarantee section. Showing a screenshot below.

What conditions need to be done to return tools if a fake came to you?

Conditions for submission of an application for refund
1. The goods must be provided with a "authentication guarantee"
2. You can apply for money refund no later than 15 days after the order is closed. To do this, open the dispute on the order page. Remember that for each order you can open the dispute only 1 time.
3. You must provide good evidence that the product you received is a fake.

Everything works as an ordinary dispute. Open the dispute, add evidence, accept or reject the proposal of the seller, translate the dispute to the Aliexpress administrator, wait for Aliexpress administrator.

How to distinguish the original from the fake? How to prove that the goods are fake?

The question arises, how to prove that the goods are fake? All evidence is provided as an ordinary dispute ie. Photo, video + Description that specifically not so. Without these evidence, no one will believe you. The most powerful proof is video. In many cases, without a video, you just do not believe and ask you to remove the video, in the proof that your product is fake. Therefore, immediately set to what you need video. You will need to remove the video unpacking + video proof that these goods are fake. The first is necessary in order to protect yourself that a whole product will come to you in order to show that this product you received from this seller.

How to remove the video proof? Everything is simple if you do not know how to determine what your product is original, then use the search for YouTube., Yandex and Google With the following request:

I wrote basic requests, but you can use others.

Preferably find the video because they say "it's better to see once than 100 times to hear (in this case, read)" :). After you learned to remove your own video, where we explicitly show that this is a fake. Open the dispute. Load your videos and photos on Aliexpress.com (or MediaFire File Hosting). And wait for a seller's answer or the Aliexpress mediator solution.

Conclusion

Authentication guarantee is a good protection against fakes from Aliexpress and the seller. You can feel more protected that the original product will come. Of course, 100% guarantees you will not give you, so be vigilant in any case. Be sure to remove the reciprocating process on the camera and the appearance of the product. If you have suspicions that this is a fake, then remove the video about the exposure of this seller and open the dispute. That's all. Buy with the mind !!! Good luck to you and happiness to your home.

Genuine branded hours

All products in the online store site are original, have the necessary set of documents, corporate original packaging and are provided with a guarantee of manufacturers.

Guarantee of the official manufacturer

The warranty provided by the manufacturer to its product is distributed solely on the original products. The warranty card indicates a list of service centers that have a manufacturer license for warranty repairs. As a rule, the official warranty is valid for 1-5 years. If you have discovered any product defects during this period or a breakdown occurred, just refer to one of the addresses specified in the warranty card.

For hours of dealership brands (LUM-TEC) and produced by our production (antique watches and individual assembly to order), warranty service is carried out directly by our service center. Contact phone: 8495 5076124

Watch repair for residents of regions

To its customers who live in the regions, we assist in the warranty and post-warranty (in this case charge) service in Moscow. If you live in the city / settlement, where there is no official service center, just contact us.

Not warranty cases

Please note that the official brand warranty does not apply to the discounted goods and products that have explicit traces of violation of the rules of operation:

Scratches on the housing at the place of the joint with the back cover, fingerprints inside the mechanism, damaged screw slots, non-original battery, etc. - all that indicates attempts to open the gadget independently;

Dents, scratches, bounced numbers, arrows or risks, deformed dial, etc. - all that indicates drops and blows that led to mechanical damage;

Damage indicating that the goods have been exposed to too high (more than + 50 ° C) or very low (less -20 ° C) temperatures;

Internal and external damage caused by any external mechanical impact: a blow or strong vibration, which led to the appearance of cracks, chip, deformations of the body, the curvature of the balance axes and wheels, and other damage;

Damage resulting from the impact of moisture and associated with violation of the rules of operation;

Damage caused by which the foreign objects, substances, insects have become inside;

The breakdown of the calendar mechanism, which occurred due to the fault of the consumer due to the violation of the rules of its operation (the translation of the arrows from their position between 23:00 and 04:00 hours are invalid, since at this time the mechanism of automatic date change) is involved;

If the product has been exposed to caustic chemicals or solvents (alkali, acids, plastic solvents, mercury and its pairs, etc.);

Any other damage caused by the intentional or accidental action of the buyer or violation of the rules of operation.

It is also necessary to know that the defects do not include:

The discharge of the battery or battery, which the manufacturer staffed the product;

Exprimion of the surface, including coatings of the case and other external parts of the clock, the strap - all this is a natural wear of the elements occurring during operation.

Finding the following parameters within the quantities specified in the instructions and warranty coupon:

The backlash and minute shooter;

Deviation of the average daily accuracy of the course in the borders of the error of the stroke;

Deviation of the second arrow from the division of the scale of the scale;

Mismatching clock and minute shooter.