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Why Aliexpress in the dispute is responsible instead of the seller. New dispute system for aliexpress

Today in the article we will discuss what a dispute. What to do when the seller accepted him. What if the seller rejected the dispute, and in what situations they arise. We will try to answer frequently asked questions.

The dispute (dispute) opens in the event that the buyer has a claim, acts as a kind of protection. Aliexpress takes care of their buyers, appreciates them, therefore provides a wide range of protection. Not every site with online shopping can boast of it.

Open a dispute is impossible without reason, respectively, and win too. You do not go to the market (in the store) and do not change the goods for no reason.

Dispute on Aliexpress can be discovered for a number of reasons:

Did not wait for the goods. Sometimes this happens:
The unscrupulous seller did not send the parcel.
The goods got lost on the road.

The dispute should be opened until the completion of the designated time (maximum 2 months). It happens that money returned to you, and the parcel came. Please, do it honestly, notify the seller about this, and pay the score to them.

The order came, after inspection a marriage was found. As not sad, but this is true - Chinese goods sometimes are defective. You can count on a partial refund and full, it all depends on the scale of marriage.
The order came, but not the one. An example, you ordered a cover on one phone model, and came to another. An honest seller will reimburse you half the amount spent.
The goods have damage. This happens in case of incorrect transportation.
If it is clothing or shoes, no matching size. If you have done all the measurements, they correctly read the dimensional table, then you do not have no guilt, you can open the dispute. When you just "gave up", the dispute does not open. Be the next time more carefully, read the article about the correct choice of size.
The goods have a different color gamut than was ordered. Even for such little things, the site is responsible.
Disagreements in delivery, method or amount of payment differs from the described.
If you ordered the original, and the fake came. But you are attentive, it is impossible to purchase an original phone or tablet for a penny value. Also, when there is not enough in order components, for example, the phone came, and the charger is missing.
The goods do not correspond to the specified quality. An example, you ordered silk bedding, and cotton came, or there are holes or an unpleasant smell.
The amount of goods ordered does not correspond to reality. If you ordered 3 children's toys, and only 2 came, start the dispute quickly, and you will be returned with money for the missing goods.

We presented significant reasons for which the dispute opens on Aliexpress, the chances of winning are great.

On a note! Funds for purchased goods Seller Aliexpress will receive after your confirmation of receiving the parcel.

Also the substantive reasons for which the dispute does not open:

The track code is not tracked. There may be several reasons for any:
The seller faded, and did not pay extra for delivery, so the parcel cannot be tracked behind the territory of China.
There is not enough time, the track code is not registered. Registration passes in 10-15 days after the shipment of goods.
You changed my mind to shop. On the Aliexpress website is not considered the reason for the return "I don't want to", "I will not". What ordered, then take. Whether the conversation is not reasonable.
The order is wrong. You will receive a proposal to return the goods - you will receive money back. But there is a nuance, you will have to send at your own expense. The procedure will take a lot of time, as long as money will be returned.

What is "dispute accepted" on Aliexpress

After opening the dispute, the seller must answer the buyer. If you have an "dispute accepted", then the seller agreed with your claims on his account. When the dispute is accepted in the personal account the timer will disappear.

All that you remain in this case is to wait to meet the requirements. After, the money arrives at the expense not immediately, you need to wait a certain period. It depends not only from the seller, from the method of payment of the goods. The amount will return to the account from which it was written off.

In whatever currency is not paid, the system will hold a conversion, dollars will arrive at the expense.

Possible dispute statuses on Aliexpress:

"Spore is open" - near the product, where such status is specified, the dispute is being conducted.
"Spore is closed," says about the closure of the dispute by the buyer.
"The dispute is completed" - highlighted only when the seller and the customer found a decision that arrange both sides of the question.
"The argument is exacerbated" - the dispute is in development, the parties could not achieve agreement. Next, in this case, the Aliexpress website interferes, the solution of which is not disputed. Before making the status of exacerbation, think about whether you have evidence of your rightness, can you answer all the questions. After the decision taken, there will be no way back. It is impossible to file a complaint.

Exacerbated dispute statuses:

Waiting for the approval of the dispute by the Seller (AWAITING THE SELLER'S DISPUTE APPROVAL). The buyer and administration expect an answer from the seller if he does not give it, the dispute is solved towards the buyer.
Waiting for the buyer's response, decision making a seller (AWAITING YOUR ACCEPTANCE OF SELLER'S SOLUTION). The merchant offers its own solution of conflict. You must answer. When you do not put at the set time, the dispute will decide in the direction of the merchant. Therefore, try to answer, as quickly as possible.
The seller accepts the question (Seller Accept Issue). The merchant agrees with the terms of the buyer.
Refusal (Reject). The merchant refuses to go to your conditions. In this case, you should wait for help from the moderators of the Aliexpress website, or write once if the seller, previously adjusted the requirements.

Some important moments

Again the dispute from the first day of its occurrence. You need to wait at least 3 days. It is recommended to behave with a conversation. If the dispute did not exacerbate the sides, he will do it automatically, after a confluence of 16 days from the beginning.

When the dispute was opened with the status of the "parcel on the way", it automatically becomes a claim.

If the customer gave good to return the goods, it stands out 10 days. During this period should be:

All documents are decorated.
Saved parcel.
Specked track code.

If the bottom item is not satisfied, the mediators support the seller and list the amount for the order. All manipulations should be done quickly.

When, at the end of 10 days, the seller will not press the confirmation button first, will not give the answer, the moderators will take the side of the buyer and returned to him spent money.

The merchant can start a dispute against the customer if:

The wrong product returned back.
The goods did not come after 30 days.

The seller can ask the buyer to extend the delivery time.

Be vigilant, control the timer on your page and track code. The parcel may be in another city, if it is taken, it will be considered what you did. Proving the opposite on the Aliexpress website is from the field of fiction, unfortunately.

Try to go to your page as much as possible, so as not to miss an important message, not to lose time, answer on time.

Positive Results of the dispute on Aliexpress

The main task when opening a dispute is to return the money spent. But such a finale does not always happen, for this we need a good evidence of the right of the buyer.

In the case of an agreement on the exchange of goods, there may be 2 options for reimbursement:

The buyer sends the goods, and after receiving his seller, gets back money. shipping cost pays the customer. You can agree with the seller about the reimbursement of this amount.
The seller offers to make an order by providing a large discount on the goods. All you need to apply for a new product.

To send the parcel back to China can be very expensive, then the parties agree on a partial age of money.

When the seller Aliexpress agreed to return money, you should not wait for them right away. Such a procedure will take a certain amount of time (on average from 5 to 15 business days). The period can vary from the initial payment method.

Payment methods for Aliexpress are quite a lot, they all have different temporary frames.

What you need to successfully complete the dispute on Aliexpress

In the very chalk, the dispute is not difficult to win in the presence of high-quality evidence. Than more you describe the problem, the greater the chances for a safe decision. In the quality of evidence, you can confirm:

Video shooting of goods, ranging from unpacking the parcel (the video is taken by a single roller, without interrupts).
Photos.
Screenshots (for example, correspondence).

If you lead an active conversation with the seller, not little screenshots accumulate.

Only in the presence of significant evidence there are great chances to win the dispute.

Where will the money come

On the AliExpress website there is its own internal payment system Alipay, it is for it that can go back. Therefore, do not fall into a panic if the funds are not listed, for example, to a bank card. With Alipay, you can pay for purchases in the online stores of AliExpres.

Account check on Alipay, step-by-step instructions:

Authorize on the site.
Go to the page with the settings.
Below, you can read about the movement of funds.

If you do not want money to return exactly here, cancel the default return. After the procedure, the money will be returned to the specified account.

If you still failed to figure out, or something is happening on your opinion strange, contact technical support for Ali Ekspress (you need to write in English). There you will be prompted to do what. On the seller, do not really count on it, in his interests, so that you closed the dispute.

If you are tired of constant disappointments, open disputes, tired of writing explanations - check the seller before purchase. Pay attention to the rating, reviews, etc. For this there are certain applications that will help in this process. Example: Aliexpress Seller Check.

Waiting for cash returns - an exciting process. On the Aliexpress website you can view the page on which it was indicated, the funds came back, or not. This tab is not in sight, it must be sought. Step-by-step search instructions:

Go to the tab of your orders.
Near the goods click on the button more. All information will appear.

The goods return to China what to do

When you opened the dispute and offered to return the goods back, the seller must accept your offer. If he disagrees with it, may insist on its terms, for example, a partial return of money.

After the seller's agreement:

The return address is highlighted for refund.
A window appears where the track number is made.

The last item is mandatory.

Open the dispute to return (write only in English):

Each buyer, ordering the goods on Aliexpés, is looking forward to the cherished package. But it often happens that the parcel does not reach the addressee or in the package you can find at all something expected. The outraged customer is in a hurry to open a dispute and throw out all its indignation on the seller and the trading platform. But it is better not hot, but to take a weighted solution and keep a dispute correctly. How to do it?

Five tips How to dispute correctly on AliExpress.

First, it is necessary to determine the reasons when you can open the dispute. They must be reasonable, and the buyer must have direct evidence of its rightfulness.

Reasons for the start of the dispute:

The goods are not received (not came).

If until the end of the buyer's protection remains less than three days, and the order has not yet come to know the dispute. If the protection time is over, you can have time to open the dispute for another 15 days.

Goods with marriage.

The order came, but with obvious defects. For example, not stitched seams on clothes, chips on the surface of the equipment, etc.

Not a complete set.

The order is received, but not enough any parts and details. Also, if instead of three pairs of sock, only two came - you can proceed to the discussion.

Not compliance with the description.

It came about the things of the wrong color, not the form, not the size. And here you can take the receipt of a completely wrong product that was ordered. For example, ordered a soft toy, and the robot transformer came.

Low quality.

Ordered smartphone does not work?! Dress after careful washing polished and stretched out?! Children's wooden toy disasterpimibly smells and leaves the offices?! You can safely open the dispute.

Non-compliance of the delivery method.

Paid by courier delivery, and the product came in the standard way through Russian Post? The seller clearly saved and tries to deceive the gullible customer. In this case, the opening of the dispute will be absolutely legitimate.

Deciding with the reason you need to specify it in the appropriate section of the questionnaires for opening a dispute.

To do this, open the dispute.

And choose "Only Return"

After that, on the page that opens, you need to choose the appropriate item.

If the goods are not received:

And if the goods are received, but there are complaints about it:

If there is no accurate item with a description of the problem, then you need to choose as close as possible, and in the description detail the reasons for discontent.

In order to keep a dispute on Aliexpress correctly, evidence of the seller's error is needed - high-quality and indisputable. One text alone, even eloquent, will not be enough. Although without text, too, do not do.

Important!

All dialogues within the trading platform, both with the seller, and with the administration are conducted in English. If there is no possibility of communication in English, you can use online translators or help familiar who, with a language on "you".

What evidence can and should be provided?

It is best to arm a camera and a camcorder (you can do the usual phone) from the moment the parcel is unpacking. Fix the data on the sender from the package. And step by step photographing (falling out) Opening the packaging and consideration of the purchase.
If some defects are detected, you need to remove them close-up with several angles.
If the goods do not correspond to the description or it has come, it is not necessary to make a screening screen, where necessary - equipment, color, size, etc.
If the order did not come, then the screen should be made, on which the end of the buyer's protection will be seen. In this case, the trading resource does not require photo and video evidence as mandatory, but if they are able to provide it will be only an advantage.

Causes are defined, evidence is provided, the dispute is open. What needs to be prepared, how to lead a discussion and what options for developing events are possible?

1. The seller will be made to give up.

If the seller is most honest as possible, and the situation itself is as transparent as possible, it will simply accept the terms of the dispute and return the requested money.

And then in the "Order Management" tab, on the Returns and Disputes page

Information about the closed dispute will appear, with the clarification that the "seller accepts a controversial question" and the money will be returned to the account from which the order was paid.

2. The seller must respond to the claim for the first 5 days after the opening of the dispute. If during this period no reaction will follow, the dispute will be closed automatically, in favor of the customer. Money will be returned to the account from which the order was made.

The "Returns and Disputes" page will record that the dispute is completed.

3. The seller does not accept the terms of the dispute and offers its own way to solve the problem.

Often, sellers are trying to mislead customers and offer the following options:

Waear delivery for some time.
Replace the goods similar.
Get a decent discount to the next order.
Return money directly to the electronic wallet (most often paypal) to the buyer.

For the resolution of the situation between the seller and the buyer is given 15 days.

If during this time a compromise is not found, the dispute is aggravated. And then the Aliexpress administration is joined to the proceedings and considers the issue on time from 14 to 60 days.

The return amount depends on the following options:

1. The goods did not come.

The entire amount paid for the purchase and delivery is coming to return (if it is paid extra).

2. The low-quality goods came.

The refund comes part of the paid amount. The buyer himself determines how much money is the seller.

It is necessary to take into account how much the inconsistencies are critical, which there are damages, how difficult is the marriage and can it somehow fix it.

The amount must be specified in the "return amount" column

The seller may be rejected by the amount requested by the buyer, and it can offer its own option.

The optimal solution to the dispute solution is a complete or partial refund. But an alternative is possible - return the goods or its exchange.

To do this, opening the dispute, you need to choose "Return of goods and money"

If this solution is confirmed by the seller, the page will open on which you will need to enter the parcel trackcode and the seller's address will open. It will be necessary to send an unsuccessful purchase. Seller, receiving goods back is obliged to return money or exchange goods to identical. All data is saved on the dispute information tab.

Important!

The cost of sending goods to China is not cheaper and often can cost more than the purchase itself. And the buyer itself should pay for the shipment.

To resort to this method, it should carefully weighing everything for both against, and if there is really an urgent need to return or exchange the goods.

Considering all the important nuances and following the basic rules, the dispute right on Aliexpress will not be much difficulty and the result will be positive.

In this article we will talk about such an important moment as the opening and management of the dispute (dispute) on Ali SPress. And we will try to sort out the following questions:

In general, we will deal with what you need to do to win the dispute on Aliexpress And return your money as quickly as possible.

It's no secret that the goods with Aliexpress can come not intact, with defects that are not relevant to the description, but may not come at all, having lost somewhere on the road. Things happen.

Money for defective goods has already been paid, the seller in China - how to be?

It is to resolve such situations, the Aliexpress administration and this tool is introduced as Dispute or dispute, Call how to like, no difference.

The dispute with the seller aliexpress will allow you, firstly, to inform the seller that his goods are not working or did not come, and secondly, to demand the return of paid money.

In principle, this is the most simple scheme for maintaining the dispute to Aliexpress. You reported to the seller that his product was broken, and he returned to you for this money (or part of the money). And quite often it happens that everything is happening (especially with cheap goods). The seller does not want to spend time on disputes with the buyer, even less he wants to glow before the Aliexpress administration, so he just suggests returning money for the goods, in exchange for a good feedback from you. I think everyone noticed that 98% of all reviews for Aliexpress are positive, although the goods with jambs are not so rare.

It is more difficult for the situation with more expensive goods or simply stubborn sellers. In such cases, the return of money can be the other headache.

First you will get to the page with information about the order. At the very bottom of this page, there is another link "Open Spore", click on it, and begin to fill in something like an application line. And the first thing you need to specify - what exactly do you want from the seller.

Causes of the opening of the dispute to Aliexpress

Problems with delivery of goods
- Protection of the order is already expired, but the parcel is still on the way
- Transport company returned the order
- No tracking information
Problems with customs
Seller sent an order for invalid address

After choosing a suitable reason, you will only have to write a small comment to the seller and (as long as possible) attach a couple of photos or even a video.

What can be required from the seller in the dispute to Aliexpress?

The choice here is not big, you only have two options:

Refund - You demand that the seller returns you money for the goods. You do not want to return the goods to the seller. The most optimal option, believe, send the goods back seller you do not want.

Return of goods and money- You want to return money for the goods and are ready to send it back to the seller. Not the best undertaking - sending to China worth the money, something in the area of \u200b\u200b$ 20. From Russia to China parcels go no faster than from China to Russia. And you get the money back, only after the goods return to the seller.

A little easier is the case with sellers who have the so-called « » . Here you need to pay for the delivery of goods only before the seller's warehouse in Russia (usually Moscow). And the shipping costs in China will pay the seller himself.

Well, the money will be returned to you as soon as the goods arrive at the warehouse, and not in China.

All sellers have a local return, as simple sellers have such a guarantee:

On the one hand, when returning the goods and money, the seller breaks less and willingly returns money. On the other hand, you spend on sending goods back to the seller and wait for a month, otherwise it is still a parcel (and God forbid something in the way something happens). Which option to choose, solve you.

What to write to the seller in the dispute?

What do we write in the dispute to Ali Spress? Yes, not much. Literally in a nutshell, describe what you ordered that you came, and why you want to return the money. Indicate the shortcomings of goods , Again, without any detailed descriptions: the smartphone does not turn on, there is a bad smell from the T-shirt, there is a crack on the screen, the housing is scratched and so on.

No need to cut in front of the seller, as you are very distressed by poor-quality goods. He does not care.

It is also worth downloading a couple of photographs of low-quality goods. . Closeup take a picture of scratches or cracks. If your smartphone does not turn on, connect it to charging and take a picture that nothing happens.

In general, if you have suspended in the mail, something is wrong with the package (fragments ring, for example), you can remove video with unpacking . This is the best variant.

All at first it is more than enough. Open the dispute and wait for the seller's response. Depending on what he responds, we will think what to do next.

In what language to conduct correspondence in the dispute to Aliexpress?

Well, in general, all messages from Aliexpress and from the seller you will receive in English. You can also express your requirements in English. Although there will be no difference if you write in Russian. What you will translate your message in the translator that the seller is all the same.

During the subsequent correspondence with the seller, if so, you should refrain from rustic, mat and other nonsense. Yes, the seller will put pressure on pity, require evidence, offer its solutions to the problem, etc.

We keep calm and carefully read everything that the seller writes to us. If he asks to submit any evidence, we present them. Again, everything is in reasonable limits - a video for 3-5 minutes, normal quality is quite enough, no need to remove blockbusters.

If the seller needs some dancing with a tambourine during this video that you cannot do cannot, so write it - that the request does not seem to be possible. If that, you can always wait for Aliexpress intervention, where the evidence requirements are adequate.

If you let the tear, after a lightest story of the seller about his hard fate and are already thinking about the cancellation of the dispute, think again, and if you live well, that would essentially just give the Chinese N-th amount of money. In addition, if you discovered the dispute in the last days of the expiration of the buyer's protection, it will be no longer possible to open a dispute.

And once again, be careful with the fact that the seller offers you. No need to believe the seller for the word, never. Do not close the dispute due to the promise to return money bypassing Aliexpress or some good discounts.

The seller can offer you to repair the goods at your own expense and pay the amount of repair. Do you need it?

The seller can take a dispute, but at the same time change its condition - instead "Refund" Put "Return of goods and money". Check before agreeing on its proposal.

Now let's talk more about the timing when opening a dispute to Aliexpress.

Terms of opening and conducting a dispute to Aliexpress

As mentioned above, open the dispute to Aliexpress you can:

Not earlier than 10 days from the date of sending the goods - It is sending, the time of checking and processing the payment is not taken into account.

And no later than 15 days from the moment of confirmation of the receipt of goods - It doesn't matter when you received the goods in the mail. The time will start the countdown, only when you confirm receipt of the goods to Aliexpress.

There are cases that Aliexpress does not give an open dispute if the goods are not received. At the same time, users receive messages of the form:

According to our data, your package has already arrived in the destination country. Very soon she will go to you! Most parcels are delivered to the timeline specified by the seller. If you do not receive a parcel to **** - ** - **, open the dispute, and we will help you find a solution.

In the message you are offered to wait until the deadline for the delivery of goods and only then open the dispute. That is, you will have only 15 days to open. An unpleasant rule, agree.

However, there is a small lifehak:

First you need to open a dispute
Disable Internet
And then, in Garf "Whether you got the goods" to choose "no". At the same time, the system instead of the specified message, will allow you to fill all other fields.
Turn on the Internet and click the "Send" button

While working.

It concerns the timing of the opening of the dispute. Now we will understand the timing acting in the jurisdiction of the dispute to Ali Spress.

7 days - It is so much given to you with the seller to solve the dispute. The countdown begins from the moment of opening the dispute, regardless of whether his seller accepted or not.

In these 7 days you are waiting for an exciting or not very correspondence with the seller. As I said, some sellers with all truths and not truths will convince you to close the dispute, change the cause, reduce the amount of delivery, etc.

After 7 days, the dispute will exacerbate and the Aliexpress administration will be engaged in your problem.

5 days - If 5 days have passed since the opening of the dispute, and the seller did not accept it (just scored, did not answer anything), the dispute automatically closes and you are returned to you.

Perhaps the best development option. But it is rare.

15-60 days - So much time can take consideration of an acute dispute to the Aliexpress administration. Do not be afraid of the numbers in 60 days, it is rather reinsurance in case of particularly difficult situations. Usually everything considers in a couple of weeks, and even faster.

5-15 days - So much occupies the process of returning money in the event of a positive solution to Aliexpress.

Aggravation of the dispute to AliexpressPerhaps it is better for you than for the seller. To say there, but the administration prefers to stand on the side of the buyer. The main thing here is to present them all the necessary evidence.

Video on the topic:

Aggravation of the dispute to Aliexpress

The aggravation of the dispute occurs automatically, after 7 days from the date of opening it.

How to exacerbate the dispute on Aliexpress himself?

In no way. Previously, such an opportunity was, but now she was removed. So before the exacerbation of the dispute you will have to wait a week.

Attracting Aliexpress to the dispute

And so the Aliexpress almighty administration intervened in your dispute. What's next?

The first thing to do Aliexpress is will consider your evidence provided earlier. At the same time, your correspondence with the seller will not be taken into account when solving a dispute, what would you do there anywhere, whatever stories have not been told to each other.

And then the first important point. If Aliexpress deems your evidence is insufficient, but most likely it will be. You will receive the following content:

Do not be afraid, no one threw you. This is just the proposed option. But in the details of this message, you can find interesting information about what evidence you need to provide to return the money.

This is usually a photo and video. It would seem why not immediately send all these evidence, when opening a dispute?

Simply, Aliexpress has certain requirements for these evidence, for example: you need to remove the video where your smartphone is connected to the charger and does not give signs of life, and another device is connected to the adjacent socket that is normally charging.

It is done to accurately make sure that the goods are not working, as well as eliminate the option for the evidence of evidence.

Requirements periodically vary from occasion. So it is better to know exactly what the Aliexpress will require exactly from you.

Yes, you have a specific period for providing evidence (usually days 3), so do not sore.

Then, for some time Aliexpress will consider your evidence, and make a decision.

Solutions may be somewhat. For example, I had two defective smartphone:

1 solution - Partial refund, about 90% of the order value. Apparently, the costs of delivery, a gift case, etc. The phone remains with me.

2 decision - Full return of funds, but if the phone is sent back to the seller.

I accepted the first decision, the seller accepted the second. After a couple of days, Aliexpress took my side and decided to a partial return of money.

There may also be an option that the seller still agrees to return the money to you.

And there are cases when Aliexpress decides you not to return anything, announces you a fraudster and blocks an account. Yes, it happens. But it happens mostly indeed with fraudsters who have discovered on almost every order. Allegedly all goods are faulty, etc.

In general, the solution of Aliexpress on your dispute depends primarily on your evidence and evidence of the seller, your reputation and history of previous purchases are also taken into account. If for a relatively short period of time you have discovered several disputes (no matter what reasons), then problems may arise.

In general, you should not worry because I had to open a dispute on Aliexpress. If you are right and you really sent a poor-quality product or not sent at all, money will be returned without any problems. We'll have to spend a little time.

How to change and edit the dispute to Aliexpress

If you are mistaken when specifying the reason for the dispute, or the seller, all the same, I told you to change it, you agreed with the seller to another return amount, and indeed if you need something to change or add to the dispute, you can do it without any problems.

To do this, press the button "Change" And make the necessary changes.

In essence, you will be offered on a new one to fill out the same questionnaire as when opening a dispute.

Specify another reason for the dispute, change the amount of return and confirm.

Change the aggravated dispute is impossible.

Return of funds with Aliexpress

We won the dispute when they return the money and where?

Everything is simple here. Money with Aliexpress is returned to those details from which you paid for the order. Paid by a bank card, to her and return the money.

As for the duration of the return of money, they are as follows:

In my case, the money returned 12 days after approval of the decision by the Aliexpress administration (returned to the Sberbank card)

Not so long ago, on the Aliexpress website, the rules for conducting the dispute of buyers with sellers have changed. Namely, the dispute is changed, as well as some elements of this process.
Let's look at what the new interface looks like in 2017.

How to open a dispute over the new rules.

After you click on the "Open Spore" button, which is in the details of your order, you fall on the page where you are offered to choose one of the two proposed options.
1 option "Return only" - means you want to make a request for compensation without sending goods back to the seller.
Option 2 - "Return of goods and money"- By choosing this option, you get compensation only after How to return the goods to the seller.

When you select one of the options, you will open an interactive form, the view of which may vary in accordance with the selected values.

Here you can choose the necessary items, describing the reason for which the dispute is opening. Also enter the desired amount of compensation and describe the problems that have arisen.

When filling in this form, pay attention to the prompt right. Depending on the selected items, examples of providing evidence and a description of the problems will appear.

Then attach the pre-prepared photo / video evidence and click on the "Send" button.

Description of the dispute

Under the new rules, you can find a general decision with the seller within 7 days. After which the dispute will automatically go into the stage of exacerbation. That is, Aliaxpress mediators will be exceeded with the dispute, which will decide on your request. Aliaxpress mediators will also be allocated as 7 days.

As a result, the dispute can now last over 2 weeks. At the same time, the process still can delay in one situation: if you have not received the goods, and the mediators decided that you need to wait for the deadline allotted for the delivery of the parcel. It should be noted that by the new rules you cannot exacerbate the dispute in advance. The dispute will automatically go into the alarm stage 7 days after opening it if you do not agree with the seller during the allotted time. The new rules have preserved the condition that If the seller does not respond to your dispute within 5 daysThe decision will be taken into account in your favor. This is indicated in reminding the dispute.

On the dispute page you can see your decision that the seller should consider. And if the seller disagrees, the seller's decision will appear nearby. Which subsequently you can take If you arrange the amount and the refund condition.

Button " Changeused to make changes to your decision. That is, if you want to offer another amount, return the product or edit the comment to the dispute, then this can be done by clicking this button.
Additional evidence can now be added using the button. "Attach photos / video evidence"which will be displayed below your decision. Evidence You can add and delete any number of times and at any time.
Use the button "Cancellation of the dispute"you, as before, you can stop not firmware With the ability to open a dispute re-within the service life of the buyer or within 15 days from the moment the order is closed.
Button "Add solution" Serves for an additional alternative offer. This is done so that you can immediately offer 2 options for compensation at once: with sending goods and without sending goods to the seller.

At the bottom of the senior in the comments you can conduct a dialogue with the sales and view a detailed story of the dispute.

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If you have any problems when using Aliexpress site services, you need to replace the item or the parcel did not reach the destination, you need to know how to deal with Aliexpress.

Causes for opening a claim

Among the most common reasons for opening a claim:

Banderol did not come to you in terms of 50-60 days;
It took more than 60 days to deliver the goods, and it is not all;
The parcel went to the country of destination and disappeared, that is, it is not monitored that there is a mandatory;
The order came broken or not applied properly;
Thing is not the size, color, material;
The tracking track number says that halfway the parcel disappeared, and it actually did not reach the post office.

When is it "time"?

Despite the fact that the dispute helps to solve the problem with the seller in most cases, open it as soon as you started some suspicions. It is necessary to patiently treat delays in China in China and other nuances when departing. And when will the very "time" come?

You can start the management of the dispute to Aliexpress in about a week, and better days 9-10 after the merchant sent the parcel. This will be evidenced by changing the status of sending and the appearance of a track code to track the order.

For extreme days to open a dialogue-dispute are 2-3 days before the end of the product protection. After the designated days ended, the order is automatically considered to be implemented, the money will transfer the employee and then do something very difficult to do something.

How to create a discussion?

The creation and management of the dispute includes several uncomplicated stages:

Further actions

As soon as you opened the dispute, the message of it will receive another side of the conflict. The Chinese employee is given 5 days to make a decision and answer.

If it does not fit on time, it automatically loses the dispute, loses its earnings, and your funds will return back.

But usually, wholesalers still take part in the conduct of discussion, and the options for developing events after their response:

Seller agreed to customer requirements and refund. In this case, the discussion has no continuation;
The merchant will refuse compensation and suggests its solution. Most often, the trick from the seller, that is, it will change the amount to return to 0 and will hope for the career's inattention.

In the second case, the order status will change on the waiting response from you, and not from the seller. Next to the order will be 3 buttons:

Accept what consent means the terms of the "Chinese side". It is worth using this button, only 10 times making sure that the amount to return suits you;
Edit - makes it possible to set the necessary parameters again and the amount to return. This action is similar to the opening of the dispute, you specify what you want, wait for the answer to another member of the dispute and accept your decision;
Cancel the dispute while you do not get that they have thought it does not make sense. If the button has been pressed randomly, the dispute may be resumed. The main condition for this is the presence of time on the goods protection timer;
It is aggravating - the solution that is accepted in the case of the full and constant disagreement of the seller to return the amount. Transferring a dialogue to a claim means the transfer of all powers to the administration of the trading platform.

Transfer authority

If you still regulate the situation as it is called in quiet, it does not work and keep a dispute on Aliexpress you do not see the point, you need to exacerbate the dispute.

After pressing the exacerbation button, the order status will change to the aggravated one.

The mailbox specified during the creation of a personal account will come a confirming letter that moderators took a request.

Now it remains to wait for the verdict of the administration. Take it can a couple of days, and maybe a couple of weeks. The maximum term among existing examples was a period of 60 days. It all depends on the load of moderators.

All this time, it is highly recommended to check the page on the site often, as administrators may require additional comments on your part, photo or video. On the answer you provide limited timers time specified in the order details.

When a decision on the dispute is accepted, another letter will come to the mail with the decision. And in the section of disputes and returns the status near the goods will change to "closed". Next will be indicated by the amount for the return (in the event that the stock exchange has decided to return the money to you).

In a section with all orders, there will be an inscription that the payment expects confirmation, a little later that the payment is processed and as a result that the action is completed.

Track the movement of money back there is an opportunity in order items. From above you will need to click on the payment button:

We see three sections: total amount received payment and information about the return of funds, choose the latter;
It contains an orange designer scheme. Three buttons with signatures of dates and corresponding to them states of money. These three buttons will be queued by two lines along the completion of each chain element: reimbursement, processing of funds and fully translating them back.

It happens within 8-10 days after the verdict. About the receipt of money will inform the message to the phone or mail.

P.S. Friends, making purchases in online stores, be sure to use. As they say, saved - it earned!

That I want to say goodbye to you, all successful purchases!