Skype turned white but everything is written. Skype problems: white screen

Recently faced an unusual problem for me when launching Skype. The computer is running the long-gone and officially unsupported Windows XP operating system. Yes, but a certain percentage of users still sit on it! :) When you start Skype, as usual, a window appears for entering a username and password, and then, after entering these data, nothing happens at all. Just a white window with the ability to only return to the previous erkna to re-try to enter! The problem turned out to be not so and it is simply corrected, and after Skype still managed to start, I decided to write this article, where I will share how to solve it.

The first thing that came to my mind when I faced a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Then I tried the right solution that saves from most problems (and this applies to all programs) - reinstalling Skype. After reinstalling, to my surprise, Skype did not work.

And what I just didn’t try, I had to try different solutions from the Internet and none of them helped. In the course of long dances with a tambourine, I still won the problem.

The whole point is that Skype has once again been updated and this update completely blocked the ability to log in to your Skype account for some reason. While I was looking for possible reasons for the appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer or due to an Internet connection.

The only thing that helped me in this situation was installing one of the old versions of Skype. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don't remember more precisely). After installing the old version, Skype suddenly started working! Well, as soon as he entered Skype, he immediately forbade him to update. In principle, everything is so clear, it's a very old operating system (Windows XP) and it already has a lot of problems with many programs, some do not start at all, and some I work with various kinds of jambs.

However, reinstalling Skype to an older version is an extreme case and it is better to try other options first.

A similar problem occurs on other Windows operating systems after Windows XP.

Method number 1. Easy reinstallation of Skype

First of all, if you are faced with a white window problem when starting Skype, just try reinstalling Skype. To do this, you first need to remove the existing version of Skype from your computer, and then download the newest version from the Internet and install it.

The correct order is:

Remove the currently installed version of Skype and restart your computer;

Go to the official website of the Skype program:

By clicking the download button, download the Skype installation file to your computer.

Install Skype again from the said file and restart your computer.

After that, try starting skype and logging into your account. Often, a simple reinstallation can fix Skype problems.

Method number 2. Reset Internet Explorer browser settings.

Sometimes Skype shows a white window after entering a username and password due to incorrect settings of the standard Internet Explorer browser, because it is from it that it takes some connection settings.

This solution is very simple:

As a result, the settings of the Internet Explorer browser connected to Skype will be completely reset. Restart your computer and try logging into your Skype account again.

Method number 3. Change settings for a shortcut to launch Skype

Often, the problem with starting Skype is associated with some problems in the operation of the Internet Explorer browser, which is already indicated by the above described method No. 2. In this browser, for some reason, JavaScript may not work or work incorrectly, and without it, it is impossible to further launch Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.

So, you need to do the following:

Now try starting Skype.

Method number 4. Installing an older version of Skype

This is exactly the way that helped me deal with the problem on Windows XP. You need to download one of the old versions of Skype, for example, any of the 6 and install it instead of the new one available now. Unfortunately, there is no archive of Skype versions on the official website of the Skype program, that is, from there you can download only the latest version, but these old versions can be found on other sites on the Internet.

So that you don't have to surf the Internet in search of an old version of Skype, if you want to try this method of solving the problem and God forbid, even grab a virus from some site, I have uploaded several versions of Skype to the cloud drive, which you can safely download.

Often, Skype users encounter a white screen issue when entering the program. In addition to this, I can't even log into my account. Let's try to figure out why this happens and what to do about it.

Why White Screen May Occur at Startup

There are several reasons that influence this problem:

1. The connection was interrupted during the launch of the program. The Internet connection may be absent if the modem breaks down, there is a short circuit in the local network, there are difficulties in the work of the provider. You can solve the problem by finding out the cause of the problem or by repairing the components that are responsible for the connection.
2. There are problems with the Internet Explorer browser. After all, it is Skype that uses it as an "engine". There are several ways to fix the error.

How to configure Internet Explorer to fix this problem

There are three ways to help you configure your browser for the messenger to work correctly.

1. We delete temporary files.

• start Internet Explorer;
• click on the gear icon;
• select the line "Browser properties";
• open the "General" tab and click the "Delete" button;
• uncheck the box "Save selected websites data" and click "Delete";
• restart Skype.

2. Reset browser settings.

This must be done even if Internet Explorer is not your primary browser. If it is not on the device, install the latest version and then reset the settings. This is done as follows:

• close all programs;
• launch the browser;
• press the "Alt" button;
• select "Service" in the menu, then "Internet Options";
• in the window that opens, go to the "Advanced" tab and click on "Reset";
• at the end of the process, restart Internet Explorer, and then Skype itself.

3. Open the browser to access the JavaScript library.

• download the register_js.bat program;
• right-click on the file and select "Run as administrator";
• the screen will display messages stating that DLLRegisterServer completed successfully;
• restart your PC.

If the work done with Internet Explorer did not help, then try to take other measures.

Reinstalling the app and other solutions

An alternative option is to troubleshoot the program, reinstall it, resetting all settings. This does not give a 100% guarantee that the problem will be solved, but you can try.

Stop Skype using the Windows Task Manager. Then type "Win + R" on the keyboard, after which the "Run" window will open, where you need to enter the command "% APPDATA% \" and click "OK". In the list that appears, find the "Skype" folder and delete it. If the program contains important correspondence, rename the folder. Now install the messenger again and launch it.

If the white screen does not appear again, close the program and move the "main.db" file from the folder you renamed to the newly created Skype directory. By taking this step, you will return your correspondence. If you don't need it, delete the new folder and rename the old one as it was before.

Before taking drastic measures to eliminate the breakdown, check if you have updated to the latest version of Skype, Internet Explorer and Windows, this may be the problem.

As you can see, the secret of the appearance of a white screen can be hidden anywhere, and in order to deal with the elimination of a breakdown, it is necessary to find out exactly the reason for its formation.

Many Internet users use Skype in their work. But very often you can find situations when Skype does not start or a white field pops up. Many people associate this with the Skype "bug". Our article will tell you how to get out of this situation.

The first way

If this action does not help, then go to the second method.

Second way

With this action you will be able to log into Skype. But this is a temporary solution - only for authorization.

The third way

1. Exit the program completely (see above for how to do this).
2. Open " My computer», drive C, « Program Files", Folder Skype and go to the folder " Phone».
3. Click on Skype and then right click: Send - desktop (create shortcut)... A second shortcut will be created on the desktop.
4. Click on the created shortcut, and then right-click on " Properties". In the window that appears in the line “ C: \ Program Files \ Skype \ Phone \ Skype.exe", Write the following command separated by a space / legacylogin... Then click on the button below " Apply».
5. Now you can log into Skype by launching the program through the shortcut you just created. Skype will start in the old window (version of Skype), no Internet Explorer settings are required.

If the above methods did not help, then download the Skype program from the official website of the program and reinstall it.

Recently faced an unusual problem for me when launching Skype. The computer is running the long-gone and officially unsupported Windows XP operating system. Yes, but a certain percentage of users still sit on it! :) When you start Skype, as usual, a window appears for entering a username and password, and then, after entering these data, nothing happens at all. Just a white window with the ability to only return to the previous erkna to re-try to enter! The problem turned out to be not so and it is simply corrected, and after Skype still managed to start, I decided to write this article, where I will share how to solve it.

The first thing that came to my mind when I faced a similar problem was some kind of temporary problem with the Internet. I rebooted the router, reconnected to the Internet, the problem was not solved. Then I tried the right solution that saves from most problems (and this applies to all programs) - reinstalling Skype. After reinstalling, to my surprise, Skype did not work.

And what I just didn’t try, I had to try different solutions from the Internet and none of them helped. In the course of long dances with a tambourine, I still won the problem.

The whole point is that Skype has once again been updated and this update completely blocked the ability to log in to your Skype account for some reason. While I was looking for possible reasons for the appearance of such a problem and ways to solve it, I realized that, as a rule, this happens due to incorrect settings of the standard browser in Windows - Internet Explorer or due to an Internet connection.

The only thing that helped me in this situation was installing one of the old versions of Skype. The latest version at that time was 7.30, and I found and installed one of the 6 versions (I don't remember more precisely). After installing the old version, Skype suddenly started working! Well, as soon as he entered Skype, he immediately forbade him to update. In principle, everything is so clear, it's a very old operating system (Windows XP) and it already has a lot of problems with many programs, some do not start at all, and some I work with various kinds of jambs.

However, reinstalling Skype to an older version is an extreme case and it is better to try other options first.

A similar problem occurs on other Windows operating systems after Windows XP.

Method number 1. Easy reinstallation of Skype

First of all, if you are faced with a white window problem when starting Skype, just try reinstalling Skype. To do this, you first need to remove the existing version of Skype from your computer, and then download the newest version from the Internet and install it.

The correct order is:

1. Remove the currently installed version of Skype and restart your computer;
2. Go to the official website of the Skype program:

   By clicking the download button, download the Skype installation file to your computer.

3. Install Skype again from the said file and restart your computer.

After that, try starting skype and logging into your account. Often, a simple reinstallation can fix Skype problems.

Method number 2. Reset Internet Explorer browser settings.

Sometimes Skype shows a white window after entering a username and password due to incorrect settings of the standard Internet Explorer browser, because it is from it that it takes some connection settings.

This solution is very simple:

As a result, the settings of the Internet Explorer browser connected to Skype will be completely reset. Restart your computer and try logging into your Skype account again.

Method number 3. Change settings for a shortcut to launch Skype

Often, the problem with starting Skype is associated with some problems in the operation of the Internet Explorer browser, which is already indicated by the above described method No. 2. In this browser, for some reason, JavaScript may not work or work incorrectly, and without it, it is impossible to further launch Skype. There is an option to try to get around this by adding a special command to the shortcut through which you launch Skype.

So, you need to do the following:

Now try starting Skype.

Method number 4. Installing an older version of Skype

This is exactly the way that helped me deal with the problem on Windows XP. You need to download one of the old versions of Skype, for example, any of the 6 and install it instead of the new one available now. Unfortunately, there is no archive of Skype versions on the official website of the Skype program, that is, from there you can download only the latest version, but these old versions can be found on other sites on the Internet.

So that you don't have to surf the Internet in search of an old version of Skype, if you want to try this method of solving the problem and God forbid, even grab a virus from some site, I have uploaded several versions of Skype to the cloud drive, which you can safely download.

Almost every Internet user has Skype installed. Many applications have been developed for this program, such as different kinds of answering machines and many other amenities. And, of course, it is not complete without viruses. But now we are not going to talk about that.

Recently, we hear from our acquaintances, friends, such words: Skype does not start, I can not add contacts to Skype, or even worse, after updating Skype there is a white window and there are no fields for entering a username and password.

Now let's try to figure out why this happens and how to get rid of it. This is a common Skype "bug" that hasn't been fixed yet. What causes problems for users.

Stable and smooth operation. Skype versions start with version 5.6.

The work of these versions of Skype directly depends on Internet Explorer and Windows Scripting Engine... To sign in to Skype, you need access to JavaScript and completing tasks ActiveX... Due to the fact that, on some installed Windows systems, Internet Explorer settings not properly installed, these functions are not performed.

Therefore, all sorts of problems occur when logging into Skype and adding contacts.

Can't sign in to Skype

This action will help you log into Skype. But this is a temporary solution for Skype authorization.

1) Exit the program (right-click on Skype at the bottom of the tray and exit). If required, end the Skype process, if active.

2) Go to drive C: folder Program Files, we find Skype folder and go to the folder Phone.

Click on Skype and then right-click: send / desktop (create shortcut)... A second shortcut will be created on the desktop. Click on the created shortcut, then right-click on properties.

In the window that appears in the line “ C: \ Program Files \ Skype \ Phone \ Skype.exe", PRESCRIPT THROUGH THE SPACEBAR such a command / legacylogin and click apply.

Now you can go to Skype by running through the created shortcut. The Skype program will start in the old window (version of Skype), does not require Internet Explorer settings.

How to fix a white window when starting Skype

1) In exceptional cases, you can correct the problem with automatic actions using " Fix it". You can download it here: (For Windows 8 Fix does not work). After downloading, run and follow the instructions of the installation wizard. Alas, this method does not always help.

2) Reset Internet Explorer settings. Launch the browser. Click Instruments, then Browser (Internet) properties.