Chat with customer support on our blog. Contact details of the Russian post Mail chat online

There are often cases when the clients of the Russian Post and our users are interested in how you can contact the official representatives of ➤pochta.ru to resolve issues related to the search for missing parcels, opening hours of offices and information on postal codes. On this page you will find all the necessary information: the phone number of the Russian Post support service, a link to an online chat with pochta.ru, you will learn how to ask a question in Viber, and much more. useful information;)

Questions related to tracking mailings:

☎ Hotline telephone Russian Post

✅ With all questions related to the delivery of parcels / letters, the search for missing items or other services of the Russian Post, you can contact us by phone hotline ☎ 8-800-200-5888 ... A call to this phone number is absolutely free for all subscribers located in Russia.

How to ask a question in the online chat ✉ on the Russian Post website?

It is not always convenient to contact the representatives of the mail by phone ☎; to resolve the issue of interest, you can use a special chat on the website pochta.ru. To do this, follow the link ➤https: //www.pochta.ru/support, go down to the very bottom of the page and click on the button ✉ "Write to chat"

Bot pochta.ru in Viber

Good news for all progress lovers ✅ we checked - the bot is really there :). Russian Post keeps up with modern world and given the popularity of the beloved Viber application, the pochta.ru chatbot has appeared there, which will gladly help you track the shipment, find the nearest branch, or calculate the delivery time and cost for you. You can start getting to know bots by following the link ➤https: //chats.viber.com/russianpost/ru. After that, you will see a greeting on the screen and the bot will offer to choose one of 3 sections to which the question belongs, as shown in the image below:

Forms Russian Post

Many visitors to post offices had situations when they had to stand in queues, then take a postal form from the operator and spend time filling it out again. It is much more convenient to print the required forms in advance, fill them out in a comfortable environment and come to the Russian Post office only to register it in the database. All the forms you need: for sending parcels, letters, EMS and money transfers - are available on the official website at the link ➤https: //www.pochta.ru/forms-list. Even if you do not know in advance the format of the form required for a particular service, the site has a well-implemented functionality of tips, you just need to select the desired service and you will find out which form is needed.

There is often a perception in companies that email is more convenient, more reliable, and better than chat. Administrators of such companies say that chat distracts employees from work, that chat cannot be used to transfer file folders, that mail is more reliable, and that only mail can be used to exchange letters with people outside the organization.

I can only agree with one reason: email allows you to exchange messages with people outside the organization, and it does not matter where the recipient of the letter is. Chat cannot provide such a level of convenience, because a person must install a chat client, or at least use it in a browser, like a service MyChat Guest, and this is not always possible.

In all other cases, using a corporate chat is not only more effective, but also much easier.

Myth # 1: "Chat is an unreliable thing, messages can get lost or simply not reach the recipient."
Perhaps this happens in networks without a dedicated server, but this does not apply to MyChat. The corporate messenger MyChat works on client-server technology, all employees are constantly online and are guaranteed to receive messages addressed to them, and this happens instantly.

Myth # 2: “There is an address book in e-mail, I can edit it centrally and all users will use it, but this is impossible in chat. There everyone is called whatever they want and one cannot be sure that some 1Infern () is Vasily Petrovich from the sales department, and not some other employee "
MyChat has a single contact panel, divided by department, and its nesting is not limited by anything:

This contact panel is edited on the chat server and is displayed to absolutely all users. Moreover, it is easy to prohibit users from renaming in the server settings in order to prevent uncontrolled nickname changes. And with the help of the integration of MyChat with Active Directory, it is easy to get all domain users and add them to the chat server database with all additional poi (phones, departments, addresses Email etc.) automatically.

Myth No. 3: "Only short messages can be sent in a chat, but in a letter you can write a lot of text, attach documents and photographs"
If we are talking about the classic chat room - IRC, then yes, this is exactly the case. But we are talking about a completely new and more advanced technology - MyChat. Here you can send messages of huge length, insert pictures into the text, animated emoticons to express emotions, transfer files and folders of unlimited size. Moreover, files can be transferred even to people who are this moment are offline!

And file transfer technology works as fast as the network hardware allows.

Myth # 4: “I send a message to a person by mail and I know that he will receive it. And in the chat, the person must be online in order for him to receive my message "
Wrong. You forgot about spam filters overflowing mailboxes, inappropriate attachments due to antiviruses, "sick" with paranoia and many other things with which e-mail has problems. MyChat has a delayed message delivery technology. You can send messages without caring whether the person is online or not. The server will deliver all messages and documents to the recipient as soon as he connects. Like this:

Myth # 5: "I can send an important message by mail to hundreds of recipients, but this cannot be done in a chat"

You can do something else in the chat MyChat has a notification system, and you can even make sure that a person reads the message. That is, the message window will be displayed on the screen and cannot be hidden until the person explicitly confirms that he has read it.

There is also a general bulletin board so that you can notify absolutely all users of the system about important events. Moreover, old messages that are no longer relevant are automatically deleted so as not to clog up the message board and not to show irrelevant ads to newly connected people.

Myth # 6: “Chat is an uncontrolled system in which employees disappear and do all sorts of nonsense. Communicate not on business. But mail is a serious tool. "
This is not true. MyChat has a very powerful and flexible system of rights and restrictions, thanks to which you can customize any aspect of any client's work. Starting with automatic filters of obscene expressions and flooding (garbage messages), ending with individual blocking on sending messages specific users... Also, absolutely all messages can be logged on the server, which greatly disciplines employees.

Myth # 7: “If I need to communicate with several people at the same time, or just notify others, I include them in the list that receives a copy of the letter. And in the chat I write to only one person "
You can do even better in MyChat. Create a conference and write there in real time. It doesn't matter how many people there will be - three or three hundred, MyChat will send messages as quickly as possible and with guaranteed delivery.

Myth # 8: “Chat is not secure. If I want privacy, I send an encrypted email. And the recipient can open it, only to o having a cryptography key. And working in a corporate chat via the Internet is the height of carelessness "
Not in MyChat. Security and confidentiality are the most important thing in the company. Therefore, all messages in the corporate MyChat chat are encrypted using industrial encryption technology. SSL... This guarantees privacy and saves users from a bunch of problems with generation, distribution and use. cryptographic keys... Communicate in MyChat via the Internet and public networks safely!

Myth # 9: “If the company is small, you can install a free e-mail server. And you need to buy MyChat! "
Especially for small companies there is a free version of MyChat Free Edition for 20 online users. Yes, there are some restrictions, but they are not essential for small firms. The license is perpetual and allows free updates to new versions. For small companies, such a MyChat server will be an excellent choice, since a similar free solution with the same capabilities and reliability on the market there is simply no.

Myth # 10: “The email client is usually free. Outlook Express generally comes with Windows. And chats cost money. Look at mIRC or VyPress - you have to pay for each client seat "
MyChat has a different licensing policy. MyChat client is free. You may have a licensed server on 50 users online, and real users - 300 ... After all, not necessarily absolutely all people will be online all the time. Thus, only a server is bought for the really needed number of people who must be online all the time.

It is now easier to report problems through our blog. We have integrated a Vkontakte widget that allows users to leave their questions and messages about problems in one place. You can continue communication with the support service in your usual dialogues on Vkontakte through mobile applications or web version.

Since users often reported problems in the comments to blog articles, we decided to add a chat with support specialists directly to the blog. The chat button is in the lower right corner of the screen.

In order to start a dialogue, you need to log in to your page in VK. This usually happens automatically, so you don't have to do it over and over again. ?

By typing a message, you can describe your problem in as much detail as possible, as well as attach screenshots and other information that will allow you to quickly and better solve your problem. A dialogue with experts will appear among your messages in the corresponding section of the social network.

How do I get help via live chat?

• We try to respond to all users in a short period of time. But in order to speed up the solution of your problem, please try to indicate as much information as possible: the addresses of the contact and problem boxes, the number of the application assigned to you and other details.

• You are kindly requested not to duplicate messages about your problem in several places. We have integrated chat into our blog so that you can get a timely and quick response on one site.

• We respond to all incoming messages on a first come, first served basis. If you write new and new messages, then, unfortunately, this will put you at the end of the list, which means that you will receive a response later. This will increase the time for receiving an answer to your question.

At the moment, we are receiving a large number of applications on a variety of issues: problems, bug reports and a large number of ideas and suggestions for improving our services. Our specialists try to devote the maximum amount of time to each of them. Many users have already appreciated new opportunity communication with us.