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home  /  ON/ Why communication does not work on mts and what to do in this case. Disruptions occurred in the work of the largest Russian mobile operators Reasons for the lack of communication of MTS

Why communication does not work on mts and what to do in this case. Disruptions occurred in the work of the largest Russian mobile operators Reasons for the lack of communication of MTS

Megafon's clients were the first to report communication failures. Messages with complaints began to appear on social media. Absence telephone connection and the opportunity to use the mobile Internet was reported by clients from Moscow, Ulyanovsk, Samara, Togliatti, Kazan, Ufa, Volgograd and Nizhny Novgorod.







The company acknowledged the existence of “massive communication difficulties” among its subscribers. Megafon's Twitter says that they are already working on fixing the problems.

The "larger" a telecom operator and the more subscribers it has, the more towers and other equipment it has that needs to be kept in perfect order to provide high-quality communication services and mobile Internet regardless of any external factors. Unfortunately, MTS also has failures in communication services. I will tell the subscribers what to do in this situation.

Communication from MTS is

Cool!Sucks!

Why communication on MTS does not work today

The main reasons for the lack of communication:

  • Repair work on the operator's equipment (planned or unscheduled).
  • Bad weather conditions (thunderstorm, hurricane, etc.).
  • Large congestion of the MTS network.
  • The location of the subscriber.
  • Failure in the smartphone or phone.
  • Sim card malfunction.

How to understand what happened

  • We read the news on the MTS website (usually operators promptly notify about force majeure and repairs).
  • Call the official support of the operator at 0890 (from the MTS number) or 8-800-250-08-90 (from any phone).
  • If you do not have an MTS network in roaming, then you need to call the number +7-495-766-01-66 (the call is free for MTS subscribers, but if there is no network, then you will not be able to call from the MTS number, and the call from the number of another operator will be paid, keep this in mind).
  • Ask the question “What happened and why the connection on MTS was lost today” in one of the official MTS communities on social networks. They usually respond quickly.

What to do if there is no connection to MTS: problem solving

I have listed the problems, now briefly about how to try to solve them.

  • If there is no communication in some "zone" due to equipment repair by MTS, then there is no point in advising anything except to wait until the end of the work. If possible, use a connection from another operator.
  • Bad weather will end sooner or later and everything will be restored. Unless, of course, bad weather has led to some damage (then see above).
  • Network congestion happens in places where a large number of people congregate (a concert, a football match ...) Everyone wants to share a photo on Instagram or VKontakte, call and tell them “how cool it is,” but the network power is not enough. Therefore, either try to wait a little and call, "post a photo" again, or just wait until the end of the event. The people will disperse - the quality of communication will be normalized.
  • The MTS network (MTS coverage map) is not available everywhere. Perhaps the exact place where you want to use it is not "covered". You just need to move to the area where there is coverage.
  • The failure of the smartphone, first of all, you need to try to cure the banal reboot of the device, in many cases it helps. If it does not help, we go to the repair or look for information on the solution specifically for our device.
  • Failure of the SIM card is "treated" by the method "took out / inserted" the SIM card back. If it doesn't help, go to the MTS office and change the sim card there. It's free.

It is difficult to imagine a subscriber who is ready to voluntarily accept the absence of cellular communication... But sometimes it’s almost impossible to avoid network connectivity problems. The first step in such situations, in order to cope with the difficulties that have arisen, should think about why the MTS communication does not work today, in 2020. Correctly identified reasons will allow you to cope with troubles as soon as possible. The main thing is not to rush to conclusions and to approach the issue as seriously and thoroughly as possible. And then the restoration of communication will not take much time.

When faced with difficulties for the first time, it is worth thinking about who is to blame for what happened. Perhaps the source of the problems lies in preventive maintenance, which requires a temporary suspension of the operator's entire cellular communications. It will be possible to check whether this is so:

  1. on the official portal of the mobile company;
  2. on major news resources that will not miss such an important news;
  3. in the official communities of the operator on social networks.

Each source indicated is trustworthy and able to instantly explain the reasons for what is happening.

Why is MTS not working today?

If it's not about prevention, the implementation and completion of which cannot be influenced, then the subscriber is obliged to look for other reasons for the problems with MTS communication today in 2020. Particular attention should be focused on:

  • network congestion caused by huge amount users who decide to use the services of the operator;
  • spoiled weather that can cause serious interference;
  • finding a person in the area of ​​lack of communication or the presence of numerous interference between the phone and the radio tower;
  • malfunctions of malfunctions in the smartphone.

The listed problems are equally successful in depriving a person of the ability to make calls and use the mobile Internet.

Network congestion

Network congestion is a situation when a large number of users decide to use cellular communication at the same time. Usually, such failures occur on holidays, when people congratulate numerous friends, relatives and loved ones on a solemn event. Overloading is easy to recognize. It is revealed by two characteristic features:

  1. signal quality indicator on the phone shows a large number of bars (high-quality connection);
  2. inability to call.

It is impossible to cope with the overload, it remains to calmly wait until the situation changes in positive side on one's own.

Weather

Weather affects cellular communication much less congestion, but it can also have a significant impact. It is possible to recognize the occurrence of interference with interruptions in signal reception due to weather by the behavior of the indicator. The number of stripes on the smartphone display will be unstable, will actively change, gradually increasing, decreasing or completely disappearing.

It is not easy to influence what is happening in this situation. The user is able to search for a place where the signal will be more stable, and the influence of weather conditions will decrease. But the effectiveness of such steps is not high, therefore, it is pointless to expect that these actions will bring success and change the situation in a positive direction.

Phone technical problems

The next reason that can lead to interruptions in the operation of the cellular network is the breakdown of the phone. To exclude suspicions of mobile problems, you should:

  • reboot the device to eliminate the likelihood of a trivial failure;
  • insert the SIM card into another, obviously working device (if the MTS does not work there, the problem is not in the smartphone).

Additionally, if the user uses a device with two SIM card slots, you can move the SIM card to another slot. It is important to add that difficulties with the phone, if the restart did not help, cannot be solved on your own. We'll have to go to the repair shop.

A place without a network

In some cases, the reason that MTS does not work today is the remoteness of the subscriber from the radio tower. You can check the MTS coverage area on the official website. But, if it is impossible to visit the portal, you need to remember where the phone worked the last time and return to this place again. If the troubles are related to the user's location, returning to the coverage area of ​​the tower will return the smartphone owner the ability to call and use the basic services of the telephone company (you should not count on a 4g Internet connection).

MTS mobile network is not available - what to do?

It has already been mentioned above that one should begin the struggle with difficulties by finding their source. If you can't figure out the reasons for what happened, you should:

  1. restart the phone;
  2. move the SIM card to another slot;
  3. make sure that the SIM card is intact, not stained and inserted correctly;
  4. check the operation of the phone and make sure that it is not broken;
  5. try to find a place where numerous interference will not interfere with signal reception.

But most of the above causes of troubles leave users with only one solution - to wait until the connection is restored on its own.

Bad connection - what to do?

In addition to the above actions, subscribers are able to ask for help and clarifications from the contact center staff. To do this, you can call hotline... Calls using a SIM card of third-party operators are allowed. In addition, you can ask the question “why MTS does not work” through the website or the official social network. The support staff will definitely try to help the client and tell you what to do in the current situation.

What's with MTS today - does not work 2020

There are many reasons that can prevent a subscriber from making a call. But no matter what the difficulty may be, users should not panic or worry. Sometimes difficulties with the network are caused by the simplest reasons, for example, the client turned off roaming and, forgetting to turn it back on, went abroad.

To find a solution and restore the operation of a SIM card, you need to calmly think and consistently review the main sources of problems. In extreme cases, you will have to contact the contact center staff or just wait until the troubles pass by themselves.

Let's consider all the problems, why there may be no connection on the phone with the MTS SIM card.

One of the reasons incorrect work mobile communications- this is a malfunction of the operator's equipment. Sometimes some towers fail, or an entire region may fall out at once. This is due to unforeseen accidents that can be caused by massive equipment failure, as well as adverse weather conditions and other problems. In rare cases, failures occur due to the fault of intruders damaging base stations for hooligan motives or for profit.
In the event of an emergency, the reception may remain, but it will not be possible to make calls. To figure out on whose side the problem is, it is enough to make a call to the operator and clarify whether the network is working normally in the required region.

Technical work at MTS today

The second reason why there may be difficulties in using a smartphone is planned work related to the modernization or repair of existing equipment. Usually, the operator tries to warn about their plans in advance using the official website, social networks and in some cases even mass mailing SMS. Therefore, it is useful sometimes to familiarize yourself with news posts posted on official resources so that such a shutdown is not taken by surprise.

Network congestion

All operator equipment is designed for a certain bandwidth. If subscribers in the region sharply exceed a certain limit, or they begin to use more actively various services, this can overload the network, causing some of them to be temporarily disabled.
A good example such difficulties can be called the time of the New Year holidays. Quite often, if you try to make a call to friends and acquaintances directly at midnight, you can get a reply message “Network busy”. This is due to the fact that a large number of people are trying at this very moment to get through to their friends and relatives, and as a result, the permissible limits are exceeded. Usually, this problem is of a short-term nature, and after a few minutes the network starts operating normally.

There is no MTS network in this area

During a trip through the territory of Russia, you may find that the network coverage periodically disappears. This is due to the fact that in places where settlements are located quite far from each other, there are much fewer base towers. It is difficult and unprofitable for an operator to install stations where there are practically no subscribers. Therefore, if you need a phone all the time, it is better to plan a route in advance in accordance with the network coverage map, which is located on the official website of the operator.

Sometimes in the area there may be no coverage in 3G modes, but the network confidently works in the 2G standard. You should check if the phone or tablet is not prohibited in the settings from switching to an outdated network type. If so, you need to disable this option. After that, the coverage area will increase, although the Internet speed may decrease significantly.

The room does not pass the signal

The problem can arise in a large city, where, it would seem, towers are at every corner. It's all the fault of the buildings that screen the signal.
Reception deteriorates significantly when the subscriber descends into the basement. Some houses built more than 50 years ago also have thick walls, which can cause poor or no reception even on the upper floors.

Another type of building that hinders work well cellular networks- these are metal boxes and hangars. Some hypermarkets, garage complexes and similar premises are being built on this principle. As a result, the reception inside can either completely disappear, or the quality can be significantly reduced. One can only accept this, because the only solution to the problem is to leave this building.

SIM card deteriorated

The previous list of problems was mostly related to situations that do not depend on the client and his equipment. However, sometimes the defect can be on the subscriber's side. One of the most common malfunctions is SIM card damage.

The card can fail for a number of reasons. This list includes the following problems:

  • The SIM card received a discharge of static electricity from clothing or other object when it was outside the phone;
    The card has been bent or otherwise physically affected;
  • The contact group has been contaminated or physically damaged.

In the latter case, you can try cleaning the contacts with a regular eraser or a napkin soaked in a solution for cleaning office equipment. If this does not help, you should contact the operator for a new SIM card tied to the same number.

The phone went bad

It is quite possible that the subscriber's device itself, in which the SIM card is installed, is damaged. It's easy to check. You just need to take a card of another operator and install it into a suspicious phone. If the problem persists with it, then the only correct solution would be to repair or replace the smartphone in which the malfunction occurred.

Advice! Sometimes it can be fixed programmatically using utilities provided by the manufacturer. In order to save on repairs, it is better to first follow the instructions from the developer's site of this device.

In roaming

If it was decided to go abroad with a domestic SIM card, the network may not appear immediately.

First, you need to familiarize yourself with the list of operators providing roaming services for MTS subscribers in the territory of the selected country. If the phone is turned on automatic search networks, it is better to translate it into manual mode and select a suitable operator from this list.

In addition, the settings of the device may prohibit making and receiving calls, as well as sending and receiving SMS in roaming. These parameters should also be checked and set to the required state. It is advisable to make such settings altogether before the trip, when you have cheap Internet at hand and you can find instructions for your smartphone.

It is a holiday today

The situation with network congestion on New Year's Eve has already been mentioned above. However, this is far from the only holiday during which one may encounter instability in the operation of the operator's equipment.

Any major dates are by default a weekend, during which there is a heavy load. People call their relatives and friends, use the Internet more actively, which can lead to exceeding bandwidth... If the message “The network is busy” is displayed on the smartphone, you need to wait a few minutes and try to repeat the call. The Internet can also be very unstable.

Weather

Due to the weather, the connection may deteriorate, even if the provider's equipment was not damaged or another force majeure did not occur. Antennas base stations and mobile phones are connected with each other using high-frequency waves, for which snow, rain and fog can be a rather significant interference. Therefore, in cloudy weather with precipitation, the connection always deteriorates.

If you need to urgently make a call, and the coverage leaves much to be desired, you can come closer to the window or, if the subscriber is on the street, leave the dense buildings. This will reduce the number of obstacles and improve the quality of the connection. The same applies not only to regular communication, but also to the work of GPS navigation.

What to do if a bad connection

First, you need to make sure that the problem is not on the subscriber's side. Will be good. If you have another phone at hand, preferably with a SIM card from another operator. With its help, you can check the health of your own card and smartphone. To do this, it will be enough to swap the SIM cards and see where the problem persists.

If it was possible to find out that the problems are on the operator's side, you can check if there are any planned works using the official website. In the event that the information is not there, it remains only to contact the MTS support service by any in an accessible way, whether it be a chat, a call or filling out a form on the site and expect an answer about the time frame for solving the problem.

Where to call if there are problems with communication
In order to inform the operator about the problems with communication, you can use the official numbers technical support... Often, you will have to make a call from a smartphone with a SIM card from another company, so you need general numbers, not short numbers:

  • Support for MTS 88002500890;
  • MTS support in roaming +74957660166;

Calls to internal numbers starting with 8800 are free for all operators. This is convenient because you can use any phone that comes to hand to find out from the technical support employee when exactly the problem will be resolved.

In the case of roaming calls, you will have to calculate in advance the costs associated with international communication... That's why the best option will prepare the phone for the trip while still in Russia. If you wish, you can also call the support service and consult. Operators will help you not only to set up your smartphone, but also to find profitable offers for communication abroad.

It is rare to use the services of a mobile operator without problems. This is due to the fact that the company strives to improve the quality of service and periodically carries out technical work. Problems can arise for other reasons. You can correct the situation by figuring out why MTS does not work. To do this, you should resort to the methods presented below.

When problems arise, many users do not understand the reasons and go to other operators. Any mobile network has its drawbacks. To use the services without problems, you need to understand what exactly is the cause of their occurrence.

There are a number of factors that adversely affect cellular communications:

  • Preventive maintenance.
  • Strong congestion of the mobile network.
  • Telephone problems.
  • Bad weather conditions (wind, thunderstorm, rain).
  • Being outside the company's coverage.

All reasons require an individual approach. The offending factor should be identified and appropriate action taken. You can do this yourself or call the call center.

What if there are problems with MTS communication today?

there is no need to refer to the low quality of the service when the MTS connection does not work today in 2020. Interference in the network is caused by various factors. It is recommended to conduct a so-called test, and then proceed with further actions.

We identify internal problems associated with the telephone itself. If everything is fine with the technique, then you should postpone. Most likely, technical work is underway on the line. If after an hour the connection has not resumed, then you need to call the customer support service on 0890 and report the problem. The operator will take note of the call and resolve any difficulties.

Possible problems why MTS does not work today

Not all problems can be fixed with your network operator. It is also not easy to get through to the call center in the absence or interruption of communication. All problems have “symptoms” and solutions.

Network congestion

Communication problems of MTS today in 2020 are mainly associated with network congestion. The mobile operator warns of such problems in advance. This is spelled out in the contract. At such moments, access to calls and SMS is partially or completely limited. Problems can also be observed with the Internet connection.

There are no solutions in this case. You won't even be able to get through to the support service. The only way out is to give until there is a good signal.

Weather

The cause of line interruptions can be the weather - strong wind, rain, snowfall, etc. It is not difficult to figure out what exactly caused the problem. If there were no interruptions in the network before the onset of unfavorable weather conditions, then the reason is obvious.

Phone technical problems

Quite often, problems arise from the phone itself. To solve the problem, follow these steps:

  1. Assess the correct installation of the SIM card.
  2. Run antivirus to check for viruses.
  3. Restart the device and check the network connection.

In some cases, it becomes necessary to carry out repair work. Telephone set ceases to function with a SIM card, which requires cleaning the contacts or flashing the device.

You can establish the reason as follows - install the card in another phone. If the network signal is sufficient to make a call, then the problem lies in the device itself.

Places without a network

Mobile TeleSystems Company provides its customers with extended coverage, which exceeds the performance of many cellular networks. Communication may not be available outside the service area in remote areas. Blind spots are not serviced by any operator.

The network connection may not be good enough at the following sites:

  • Forest areas remote from settlements.
  • Metro and underground structures, basements, cellars.
  • Structures with thick walls.
  • Electric trains and trains, high altitude in the mountains.
  • Staying near devices that cause radio interference.

For a connection to appear, it is enough to return to the coverage area. Persons living in remote areas from the company's towers are advised to use special devices that increase the signal.

MTS mobile network is not available - what to do?

If MTS does not work today, then you should try to contact the company's employees. To do this, you can call the call center by phone: 0890. When the communication level for making a call is insufficient, it is recommended to dial 8 800 250 0890 from another phone. From abroad, you can call by phone: +7 495 766 0166.

In order for a company employee to start fixing problems, he will need your help, the subscriber must follow all the instructions of a company employee who will remotely try to figure out the situation.

Bad connection - what to do?

The company is working to improve the quality of service. First, employees need to find out why MTS is not working in order to rectify the situation. To participate in this process every subscriber can. The more often we contact support, the faster problems will be resolved.

The company plans to expand its service area. Soon, even remote settlements. Until this problem will not be resolved, you should use additional devices designed to enhance the signal.

If you have any problems with the connection, you can contact the nearest office of the company. The employee will listen to you and take action to correct the problem. If this is not possible, then you can enter the official website of the company or use mobile application to send an online message.

(3 estimates, average: 3,67 out of 5)

Hello, have you rebooted your phone?

why can't I get through from my phone and can't communicate with me

Hello, contact the communication salon to clarify the situation.

A tariff is required for traveling abroad with the Internet

Hello, you can activate the “Zabugorische” option - with this service you can use calls and the Internet like at home. The cost is 350 rubles per day of use.

two days the sim card was turned off turned on does not work at all does not connect to the network, more precisely, the network is there, but no calls, nothing I can not make

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.