entranceContact Windows 10 Technical Support. Microsoft Hotline
For simple and quickly obtaining technical support in Windows 10 included application with the speaker name "Contact technical support", to find which is not difficult in the menu Start → All applications Or taking the search. This tool is available both in the desktop and in the mobile version of the operating system. The procedure for action in both cases is identical, the difference in the application interface is also almost no.
Support can be provided in two main directions: " Accounts And billing "(everything related to subscriptions, purchases and payments) and" services and applications "(everything concerns windows, applications and games). On the smartphones to these two joined another support option: "My device" (warranty, repair, other problems with the device).
By selecting the desired direction, you should specify your request. For example, choose a program that has questions to support, and then specify something more specific problems: with installation, configuration and activation or use of the program, errors are interfered or performance problems.
Clarifying the request will only remain choose the most convenient way Support service links: It can be a text chat or callback to your phone number. Call time if you wish, you can also plan to more convenient for you. As an option directly from the application, you can go to and ask a question there.
Interestingly, communication in text chat is made directly from the application, the transition to the website in the browser will not need. Upon completion of communication, do not forget to evaluate the support provided and, if you wish, leave feedback.
When solving some problems, you may need to provide the support service agent access to the screen of your computer (on smartphones this feature is not available), it can also be done directly from the application. Just enter six digits of code into the corresponding field in the "Show Screen Agent" section, go to which you can with main page Applications (button with symbol ≡).
We add that on some issues, for example, on Xbox, support through this application is not implemented, and the user is sent to the corresponding service page. If you have some questions left, perhaps we have forgotten or allowed inaccuracy about something, feel free to use comments below.
Usually, when the novice user faces any computer problem, he gains a number of his more advanced familiar or relative and is trying to get help from him in the telephone mode. To understand from a coming explanation, the essence of the problem and suggest the intelligible solution is thus quite difficult.
However, it is not necessary to constantly strain your programmers' friends to get the operational and, most importantly, qualified assistance. After all, there are free technical support for Microsoft. They developed this system, they sold it to us, so let them understand, right?
In order to contact the support service, the Windows 10 operating system needs to perform the following steps. However, I immediately want to warn you that you have to communicate on english languageSo further text will be useful only to those who can at least approximately express the essence of their appeal in this language.
1. Click on the search icon in the taskbar and start typing the word "Support". On the third or fourth letter in the search results, the application "Contact Technical Support Service" will appear.
2. Run this application. In it, you will see a list of sections to clarify the category of your problem.
- My Device - problems with hardware. Your question will be redirected to the device manufacturer. In some cases, this item may be absent.
- Accounts & Billing - help with problems with logging in, accounting, payments, and so on.
- Services & Apps - Questions related to the operation of the system and standard applications.
3. Select the partition that suits you. At the following stages, you will be offered another or two clarifying questions to direct you to the right person.
4. As a result, sooner or later you will see the screen offering choosing a convenient way to communicate. Option quick call Currently, it does not work, the deferred call also hangs when the date is selected, but the chat with the technical support officer is quite accessible. Communication occurs in real time and practically without delay.
This method can help you in difficult situations when help get more uneasy. This can also be addressed to clarify any controversial issues or advice on Windows and software from Microsoft. After all, who else, as not to employees of the company, can be trusted as an authoritative source of information.
It is a pity that the support service in Windows 10 is not localized, it significantly reduces its utility for many of our readers. However, we hope that a significant number of appeals, including through this article, will push Microsoft to eliminate this shortcoming.
Support for Windows 10 is carried out different ways - Official and unofficial. The first is only available to those who bought a license, the second to everyone and we will tell more about all the ways.
Before the release of the "dozens" in past versions, users were forced to independently search for contact information of the help of developers. But with the advent new system This question was to solve much easier, since Windows 10 support was implemented as a separate application. It has the appropriate name, so you can just find it with the means of the system itself. At the same time, this is possible not only in the usual versions of the OS, but even in mobile. The search order in both cases looks the same, so that the user, having done such a procedure once, the second time exactly finds it without problems.
Support Windows 10 and its features
If your question concerned whether your computer supports a new operating system, then will reply now. If you have 2 nuclear processor and there are at least 2 GB random access memoryIn 99% of cases, everything will be fine and your computer will actually tighten the new operating system. It was a brief reference, with detailed system requirements You will be able to get acquainted with this link.In this version, OS has only three large destinations that are available to users. It:
- Accounts and accounts;
- Applications and other system services;
- Devices.
Assistance reminds directory structure in some file Manager. Choosing, for example, a helping menu for working with services and applications, you fall into another submenu where items are available:
- Explorer and EDGE;
- Directly the system itself;
- ONEDRIVE service;
- Xbox;
- Help for other less popular sections.
How to get help and support for Windows 10
After the user chooses the exact subjects of the questions, it will become available communication options with specialists. Such can be:- The use of chat;
- Order urgent call;
- Order a call of a specialist at a convenient time;
- View options solving problems on the forum.
Alternative options
As you understand, official support is available only to those people who bought a license. If you have a hacked version, it remains for you only alternative option. It is that you can contact profile forums, profile sites, or, for example, to us. In this case, you will receive assistance unofficially, but sometimes it differs in quality and content from official for the better.For example, our instructions on this, or all, gets only good feedback.
All this means that absolutely all users in Windows 10 can get support. We hope that you will not fall into a situation where you need help, but now you know where to get it and how to make it as simple as possible and quickly.
As for assistance in Russian, it is available and main, that is, the official method, and unofficial. After all, Windows 10 is available on a variety of languages, including Russian, and therefore help users are required in this language. Well, that Microsoft thought about all users and provides opportunities for everyone.
- Useful programs for Windows 10
07/20/2015, Mon, 10:07, MSK Text: Sergey Popsulin
Microsoft has published information on the timing and advanced support for Windows 10, which makes it possible to judge how long the new operating system will maintain relevance.Windows 10 Life Cycle
Microsoft has announced the service life of the Windows 10 operating system, which makes it possible to build assumptions about the life cycle of the product. According to the company on the official website of the company, the cycle of free basic support of Windows 10 will be completed on October 13, 2020. Thus, the period of free OS support will be 10 years.
Extended support
After the end of the main support period (Mainstream Support) will begin a period of extended support (Extended Support). It will last until October 14, 2025. So, the pre-support period of Windows 10 - or the overall life cycle of the product will be 15 years.
In the primary support period, customers can make requests to change the type and function of the product, receive security updates and updates that are not associated with safety, receive free support by phone and via the Internet. In the period of advanced support, users continue to receive free only security updates.
Long life cycle
It is noteworthy that the life cycle of Windows 10 will be longer than the operating microsoft systems previous generations. Windows XP has amounted to 13 years old, Windows Vista. will be 10 years old, and Windows 7 and Windows 8 - for 11 years.
Support for Windows 10 will be valid until 2025.
Forced updates
Last week that windows users 10 will receive updates in a compulsory, that is, they will not be able to select updates that wish to install, and choose the installation day. Corporate customers who use the Windows 10 Pro edition to some extent will be able to manage updates, unlike private users.
date windows startup 10
Windows 10 will be on sale July 29, 2015 Windows owners 7 SERVICE PACK 1 or Windows 8.1 Update Package with the KB 2919355 update will be able to go to Windows 10 for free during the first year of availability of a new system (that is, during the year since July 29).
A year later, Windows 10 receipt to the market, the update will be paid, reported in the company. The cost of Windows 10 HOME will be $ 119.99, Windows 10 Pro - $ 199.99. If the user wants to go with HOME on Pro, it will be available to this option for $ 99.99.
Basic innovations in Windows 10
Operational windows system 10 was announced in September 2014 among its main innovations: updated graphic interfaceoptimized for transformer tablets with plug-in keyboards; Returns "Start" menu (it will be a "Start" screen symbiosis from Windows 8 and the usual menu from Windows earlier versions); Support virtual desktops, new browser Microsoft Edge.who comes to shift Internet Explorer., Integrated Voice Assistant Cortana (will not be available in Russian at the initial stage), etc.
Using previous versions OS (before windows platforms 10), in order to obtain technical support, users were forced to search online phone numbers, Forms or resources. Immediately it is worth noting that now in Windows 10 it has become much easier to obtain technical assistance.
In order to get technical support as soon as possible, the application with the eloquent name "Contact technical support will be included in Windows 10. In addition, it is not difficult to find the application, since it is in the "Start" menu, then "all applications", moreover, you can always use the search (as indicated on the screenshot below - just dial the word in the search " support"Or the beginning of this word). Such a tool can be used, both in mobile and in desktop versions of the platform. Moreover, the search algorithm in different versions It remains almost unchanged, even the program interface in different versions In general, it does not change.
It is worth noting that technical support mainly affects the two main aspects: "Accounts and billing" - in this case, these are purchases, payments or subscriptions. As for the second aspect or direction, it is "services and applications", in this case the assistance is due to the regard to the platform itself, as well as games, applications and other things. In addition, there is another help destination called "My Device" on mobile devices. Help refers to guarantees, repair and other problems associated with smartphones.
After the user decided on the direction that comes to his problem, the search should be narrowing, specifying its request. For example, a program must be selected using which misunderstandings arose, followed by an indication of a particular question. This may apply to installation, settings, activation, or other problems affecting the correctness of work.
After the question or the problem is clarified, you need to choose how to transfer it to the support service. Communication can be implemented by text Chata or callback to the user's phone. Note that the bell can be scheduled at the time that will be comfortable for the user. Meanwhile, you can make a transition to the Microsoft Forum directly from the application and describe your problem directly there.
Another convenient point to pay attention is the ability to communicate in the chat without entering the browser. Developers encourage users to evaluate the support provided by leaving their feedback.
In some cases, to quickly and efficiently solve the problem, the service agent will need to provide access to the screen of your PC, which can also be made directly from the application. As for mobile devices, this feature is not provided for them. Actually, in order to provide access to your screen, in a special field, entering the "Show Agent" section, the user must enter the number of code.
In conclusion, we note that about some issues, for example, it concerns Xbox, support is not implemented with this application. To solve the problem, the user must go to the required service page.