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Why does the client not see the key? Possible mistakes

The bank under resolution, which lost 3 billion rubles on the exchange, asked the Central Bank to revoke its license as a professional participant

The Central Bank of the Russian Federation announced last Friday that the license of a professional participant in the securities market to carry out depository activities of Timer Bank, which is being rehabilitated with the participation of Robert Musin's TFB group and the Federal Deposit Insurance Agency, has been canceled. The credit institution told Realnoe Vremya that they decided to stop working with securities in order not to overlap with Tatfondbank in this market. In the meantime, it was the losses from exchange transactions that made a "hole" of 3 billion rubles in the bank and led it to reorganization two years ago.

So as not to compete with Tatfondbank

The Central Bank canceled the license of a professional participant in the securities market from the Tatarstan "Timer Bank" to carry out depository activities dated 03.04.2008 No. 016-11150-000100. The regulator's message says that the decision was made on the basis of a statement from the bank itself.

In "Timer Bank" their decision to refuse to work with securities is explained by the specifics of the work of the TFB group members and the unwillingness to compete with the "fraternal" Tatfondbank.

- "Timer Bank" filed a notice of cancellation of the license of a professional participant in the securities market to carry out depository activities due to the fact that this activity is not included in the functionality of our bank within the TFB group, "Airat Kamalov, chairman of Realnoe Vremya, told Realnoe Vremya. of the Board of "Timer Bank". - This type of activity is already performed by Tatfondbank, and our decision will allow us to get rid of the costs of maintaining this function as planned. We are a universal bank specializing in the provision of financial services to companies operating in the field of government procurement, procurement of large corporations and public-private partnerships.

This type of activity is already carried out by Tatfondbank, and the decision will allow to get rid of the costs of maintaining this function as planned, Airat Kamalov said. Photo prokazan.ru

The sad experience of "BTA-Kazan"

The bank's decision could also be influenced by the sad experience of the credit organization in the securities market, although the current management does not comment on this version in any way. Recall that in 2014, the BTA-Kazan bank, as the Timer Bank was then called, had problems precisely because of the missing assets in the form of securities.

When in late 2013 - early 2014 the bank faced a liquidity shortage, its management explained this by withdrawing money from depositors and legal entities due to an attack by ill-wishers who sent SMS to BTA clients with messages about the bank's problems. The Central Bank decided to reorganize BTA-Kazan, and Tatfondbank, controlled by Robert Musin, acted as a sanatorium.

However, in May 2014, literally the day after the start of the sanitation procedure, appeared a new version causes of bank problems. Then, at a specially convened conference, the first deputy general director of the DIA Valery Miroshnikov said that the bank's bad assets had led to the reorganization. In particular, the reporting included government securities worth 3 billion rubles, which the DIA did not find during the audit. “The question arises: if there is a delay in payments, why not sell and pay off with customers,” Miroshnikov said. "We are analyzing, according to our assessment, they simply do not exist."

According to Vladimir Izaak, the investigators had to find out the circumstances of the "game on the stock exchange", where "a certain part of the money was lost." Photo kazanfirst.ru

Someone overplayed?

A year later, in April 2015, information about the loss of securities worth 3 billion rubles was confirmed. Then it became known that the Main Investigation Department of the Ministry of Internal Affairs in Tatarstan was investigating three criminal cases on the withdrawal of assets from BTA-Kazan Bank. Then the head of the department, Vladimir Izaak, told reporters: “All the statements that were made were combined into three criminal cases. They are being investigated under different articles. " According to him, the investigators had to find out the circumstances of the "game on the stock exchange", where "a certain part of the money was lost." It was just about 3 billion rubles. In addition, the investigators checked the issuance of loans secured by bail in the amount of 2 billion rubles.

Later it became known that while the main suspect is Ruslan Alimov, former chairman of the board of BTA-Kazan. Havethe damage allegedly inflicted by him in December last year was estimated at almost 1.9 billion rubles. Alimov is currently in custody.

Dmitry Semyagin

Check the functionality of your Internet connection.
Check your operating system version. The Client-Bank system page will not be displayed on operating systems Windows XP Service Pack 2 and below, as well as on Windows Server 2003 without the latest updates installed.
V Internet Explorer go to "Tools" → "Browser options" → "Advanced"... In the window that opens, check the boxes opposite the items containing the abbreviation " TLS"And uncheck the boxes next to the items containing" SSL».
Press the key combination Ctrl + F5... The page will be refreshed to clear the cache.
Check the spelling of the address of the Client-Bank system page. V address bar delete all information after .ru and press Enter.

Check if your username and password are entered correctly. We recommend that you pay attention to the input parameters: the current input language and the keystroke Caps lock... Try to enter the password in text document, check it visually and copy it to the password input field in the system.

This error may be displayed for the following reasons:

The validity period of the ES keys has expired.
The term of office of the director / general has expired. director specified in the bank card of the organization.
You have not yet performed the initial generation of new keys.
You have just done the initial generation of new keys and clicked the " Further". At this point, the keys are not yet ready. To make keys, you need to print an application for the production of a certificate public key and submit it to the Bank's office serving your accounts.

To be sure detailed information for this error, contact technical support.

Make sure in the parameter settings key carriers subscribers you have specified the path only to the directory with secret keys. All other lines must be blank:

Make sure you are logged in using the Internet Explorer browser.
Add the address of the Client-Bank system site to the list of sites operating in compatibility mode.
V Internet browser Explorer click on the " Service»In the top bar (if there are no buttons, press the Alt on the keyboard until the strip with the buttons " File», « Edit», « View" etc.).
Then select the item " Compatibility View options».
In the window that opens, enter in top line Website address site and press the buttons " Add" and " Close».
Restart your browser for the changes to take effect.

In Internet Explorer, press the key combination " Ctrl + Shift + Delete". In the window that opens, check the boxes only opposite the items “ Temporary Internet Files" and " Cookies "And press the button" Delete».
Perform a general reset of browser settings.
Close all Internet Explorer windows and go to " Control Panel» → « Browser propertiesNetworks and the Internet»).
Additionally"And press the button" Reset».
Delete personal settings"And press the button" Reset».

Windows Vista, Windows 7:

Start».
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Windows 8-10:

Start»With the right mouse button.
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Errors when generating new keys

This error is due to the fact that the system cannot access the selected key storage location.

If you did not receive a USB device (eToken) at the bank office:

When filling in the generation parameters in the field " Key storage location"Specify" Disk drive". In field " Catalog»Specify a place to store the keys. We strongly recommend, in order to avoid mistakes when creating keys, DO NOT USE for storing keys system disk (local disk C: \) and folders stored on it (including Desktop, Documents, etc.).
Check if the directory you selected for storing private keys in the " Key storage location».
Check if the Flash media you are using is working properly.

If you are using eToken:

Errors when working in the Bank-Client system

Windows Vista, Windows 7:

Close all Internet Explorer windows and go to the " Start».
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

Windows 8-10:

Close all Internet Explorer windows and click on the " Start»With the right mouse button.
Select " Control Panel» → « Browser properties"(May be in the section" Networks and the Internet»).
In the window that opens, go to the " Additionally"And press the button" Reset».
In the window that opens, do not check the box “ Delete personal settings"And press the button" Reset».
After the reset is complete, restart your computer for the changes to take effect.

And press the button "Further".

And press the button "Install".

After launch, select from the list the city in which your accounts are opened, check the box next to the item "Install / reinstall the system" and press the button "Further".