The computer does not see the key carrier. Cryptopro does not see the JaCarta key, we decide in a minute

Validation difficulties on the RTS-Tender website arise due to the fact that the browser Plug-In EDS does not see the RuToken key or only the signature certificate. To find out why the PC does not see the electronic signature key, instructions from the supplier of specialized software, a thematic forum on the FTS website or resources dedicated to digital signatures, as well as specialists from the service will help technical support manufacturer of crypto software.

How should it work

Why does the computer not see the EDS? It seems that there is a key in the form of a flash drive (the same RuToken), and the Crypto-Pro utility is installed, but the electronic signature is not checked. The main reason is that the PC does not initially see the EDS stick. This usually occurs because the dongle is attempted to be launched on a device with an unsupported OS. After all, each key-flash drive is made for its own environment, and a banal OS update can lead to a loss of compatibility with the existing EDS key (flash drive).

When the encryption provider is installed on a supported device, according to the instructions, but the computer still does not see the EDS, the problem may be in the key itself. Please contact support to figure it out. There you will be asked for screenshots:

• CSP versions / assemblies (General tab);
• errors when connecting the EDS container.

In addition, tell the specialists where you received the EDS, on which medium you have installed the container (rutoken, etoken, flash drive or registry) and what OS is used (bit depth, assembly).

The computer does not see the EDS certificate: the first steps

If the computer does not see the electronic signature certificate, then in the operating room Windows system you need to go to the address:

Start - Control Panel - CryptoPRO CSP - Service - Test - By certificate. This way you can understand whether the certificate is installed in the user's personal storage with binding to the RuToken.

If the user's browser does not see the EDS and he cannot register on the site or connect a digital signature, you need to establish whether the site of interest has been added to the trusted ones:
Start - All programs -CRYPTO-PRO - EDS settings browser Plug-In.

Better to use a browser Internet Explorer as the java script may not work correctly in other browsers.

If the computer does not see the EDS, then first of all you need to visit the thematic forum of the CryptoPro company. If the issue is not resolved on their own, then contact the support service (send event logs of the system and applications there, indicate the version / build of CSP, OS).

Key / certificate is not put

Why CryptoPro CSP may not see keys? You should check the following parameters:

• is the program installed correctly (is the service started Windows Installer);
• there is access to the network;
• the correct key was issued at a certified center.

When installing, it is advisable to do this:

install the personal certificate following the installation wizard

specify through the "Browse" the location of the certificate file with the extension .cer

select the container of the private key (through the "Browse" select the certificate on the reader - flash drive / floppy disk)

If the previous keys were once incorrectly installed and the new media is not installed, then you need to clean the registry (Windows). To do this, the CSP panel has a button "Delete remembered passwords".

If there were no errors in the application events, but the event logs showed them in the system, it is necessary to check the Sfc / scannow files, and then re-register the MSIExec / unregister components, then - MSIExec / regserver.

Difficult case

If the computer does not see the EDS, what should I do? At the same time, the plugin does not see the certificate, but it is installed and the site is added to the trusted ones. The error is rare, but sometimes it occurs even for those users who have followed all the requirements of the instructions for using the cryptographic information protection tool. For example, we installed a root certificate. The procedure is detailed on page 35 in clause 2.5.2, which is called "Viewing and installing the personal certificate stored in the container private key". If, after all the requirements are met, the computer still does not see electronic signature(lack of a certificate on cryptopro.ru) then the problem is most likely in the certificate revocation list of the certification authority (CA). If the Internet access for the company operating the EDS was made through a proxy server, then in the online mode the program will not see the installed certificate in the revocation directory. Everything will work if you put this directory locally on your computer.

Thank you very much, Mikhail, we did everything promptly and the main thing is clear for me ... Since we found mutual language... I would like to continue the communication with you in the future. I look forward to fruitful cooperation.

Olesya Mikhailovna - general manager LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company continued prosperity!

Guskova Lilia Ivanovna - manager. SUE "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadia Shamilevna - entrepreneur IP Anoshkina

On behalf of the company "AKB-Auto" and on my own behalf, I express my gratitude to you and all employees of your company for the productive and high-quality work, sensitive attitude to the client's requirements and efficiency in the execution of the ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank the consultant Mikhail for great job, timely and complete consultations. Very attentive to client problems and questions, prompt decision the most difficult situations for me. It's a pleasure to work with Mikhail !!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, helped to cope with the complex installation of the key. Thanks!!!

Olga Sevostyanova.

Acquiring a key turned out to be very easy and even enjoyable. Many thanks for the assistance to manager Mikhail. Explains complex and massive things to understand, succinctly, but very clearly. In addition, I called the hot toll free line and online, together with Mikhail, he left an application. I got a key made in 2 working days. In general, I recommend it if you save your time, but at the same time want to have an understanding of what you buy and what you pay for. Thanks.

Levitsky Alexander Konstantinovich Samara

Personal gratitude to the consultant Mikhail Vladimirovich for prompt advice and work on the accelerated receipt of the ES certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is immediate.

Stoyanova N.L. - Chief Accountant LLC "SITEKRIM"

Thank you for your prompt work and competent help! I was very pleased with the consultation!

Dmitry Fomin

Expert Sistema LLC would like to thank the consultant Mikhail for the prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserLLC "Expert System", Volgograd

Thanks to the consultant who introduced himself as Mikhail for his prompt work with clients.

Stepan Gennadievich Ponomarev

Many thanks to the consultant Mikhail for his assistance in obtaining an EDS. For prompt work and advice on issues arising in the process of registration.

Leonid Nekrasov

The company, represented by its consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought it couldn't happen. With full responsibility, I can advise you to contact the Center for issuing electronic signatures.

List of documents for a legal entity:

1. Extract from the Unified State Register legal entities(Unified State Register of Legal Entities) not older than 30 days.

2. Passport

3. Company details

4. SNILS (Insurance certificate of state pension insurance)

5. TIN certificate

List of documents for an Individual Entrepreneur (IE):

1. Extract from the unified state register individual entrepreneurs(EGRIP)

2. Passport

3. SNILS (Insurance certificate of state pension insurance)

4. TIN certificate

List of documents for an individual:

1. Passport

2. TIN certificate

2. SNILS (Insurance certificate of state pension insurance)

2. A window pops up: "Error! The CAPICOM library could not be loaded, possibly due to low access rights on this local machine."

If you are working on the site roseltorg.ru the window "Error! The CAPICOM library cannot be loaded, possibly due to low access rights on this local machine" pops up, you need to:

1. Click on the yellow bar under the site address with the text "This site is trying to install the following add-on:" CAPICOM User Download v2.1.0.2 "from" Microsoft Corporation "If you trust this site and add-on and want to install it , click here ... ";

2. Select "Install ActiveX Control";

3. Click on the "Install" button; this procedure must be performed until the window with this message ceases to pop up (this is individual for each computer). This is a one-time setting.

3. How do I install a personal certificate?

Installing a personal certificate (your organization's certificate) can be done in the following way:

Through the menu "View certificates in container"

1. Select Start / Control Panel / CryptoPro CSP , go to the Service tab and click on the button View certificates in container(see fig. 1).

Rice. 1. Window "Properties of CryptoPro CSP"

2. In the window that will open, click the Browse button to select a container for viewing. After selecting the container, click on the OK button (see Fig. 2).

Rice. 2. Window for selecting a container for viewing

3. In the next window, click on the Next button.

Rice. 3. "Selected private key container" window

4. If the installed version of CryptoPro CSP 3.6 R2 (product version 3.6.6497) or higher, then in the window that opens, click the Install button, and then answer affirmatively to the notification about the replacement of the certificate (if it appears).

Rice. 4. Window for viewing the certificate

5. In the window that appears about the successful installation of the certificate, click OK

Rice. 5. Window "Message about the successful installation of the certificate"

6.and then press the button ready

Rice. 6. Window for viewing the selected certificate

5. Close the CryptoPro CSP window by clicking OK

Detailed information on installing a certificate is available at following link.

4. How to set up email.

Configuring Outlook Express security settings is carried out as follows:

1. Select the menu item Tools / Tools -> Accounts/ Accounts and open the Mail / Mail tab.

2. In the displayed list of accounts, select the one you want to configure and click on the Properties / Properties button.

3. In the displayed dialog, select the Security / Security tab, which allows the user to specify his personal certificates that will be used when choosing the user's private keys to generate an electronic digital signature and decrypt incoming messages. In the dialog for choosing a certificate, only certificates with a matching address are displayed Email and allowed for email protection

5. In the displayed dialog, select the Security / Security tab:

6. In the displayed dialog, set the following modes:

a. Always encrypt messages when sending encrypted mail. Setting the enable mode enables the sender to decrypt messages sent to them.

b. Include my digital ID when sending singed messages. Setting this mode will automatically add the sender's certificate to all messages. This mode allows you to exchange certificates using a signed message, and then use the received certificates for subsequent encryption of messages between recipients.

c. Encode message before signing. When the message mode is enabled, all attachments will be combined into a single attachment with a digital signature included in it. If the mode is disabled, the signature is generated as one separate attachment for all attachments.

d. Add senders certificates to my address book automatically. When this mode is enabled, certificates sent as part of a signed message will be automatically added to the address book.

e. Check for revoked Digital Ds:

i. Only when online. The installation of a verification token leads to the fact that each operation of generating or verifying an electronic digital signature will be accompanied by a certificate revocation check. To check for revocation, a Certificate Revocation List (CRL) is used, information about the location of which is recorded as an addition in the certificate of each user. By default, this option is not enabled, and Outlook Express does not track the fact that user keys have been compromised.

ii. Never.

Revocation checking is not performed.

5. How to sign a document.

There are 2 types of sending a signed document.

The first way is to sign the document itself and the second is to sign the entire letter in its entirety.

To create and send a signed message:

1. Press the Create Mail button or select the File -> New -> Mail message menu item.

3. To send a signed message, check the status of the Sign button. It should be pressed and the sign of the signed message should be visible on the right side of the screen.

4. After the message has been prepared for sending, click the Send button:

The second way is when the file itself is signed. Plastic bag Microsoft Office allows you to attach digital signatures to a specific document. This requires:

1. On the Tools menu, click Options, and then click the Security tab.

2. Click the Digital Signatures button.

3. Click the Add button.

4. Select the required certificate, and then click OK.

For other data formats, you must use the CryptoArm program.

6. The term of CryptoPro expires.

Was not entered during installation serial number product according to the license you purchased.

7. Mail does not see the certificate.

When configuring e-mail, at the stage of signing the document, the mail does not find the required certificate. This happens when the e-mail address, which is indicated during the production of an EDS, does not match the valid e-mail box.

8. When installing CryptoPro at the last step, the system displays a message about the incorrect installation of the program and rolls back. How to be?

The problem occurs due to incomplete (or incorrect) deletion previous version Crypto Pro from your computer. To delete the files left over from the previous version, you must use the CryptoPro trace cleaner clear.bat. You can download the program from here: ftp://ftp.cryptopro.ru/pub/CSP_3_6/clearing.zip

9. Where can I find the public key for EDS signature?

In all signatures issued by our company, the public key is inside the container on a secure medium. In order to remove it from the container, you must:

When included in system unit media Through the program CryptoPro Start à Control Panel à CryptoPro àService à View certificates in the container. In the dialog box that appears, select the required container via the browse à Next. In the data viewer public key EDS select properties à "Composition" tab à Copy to file and specify the path to save the certificate.

10. CryptoPro does not see the container on the flash drive. Suggests to select a different media.

Depending on what type of media you are using, the solution paths are different. If you use smart cards such as Rutoken, McKey, Etoken, then most likely you do not have drivers installed to work with the key correctly.

If your key is on USB stick 2.0, then you need to look at the version of the CryptoPro kernel. If you are using CryptoPro 3.0, then you have lost your way. In order to configure it you need:

With the media included in the system unit Via the CryptoPro program Start à Control panel à CryptoPro à Hardware Configure readers Add. In the appeared Reader Installation Wizard window, select the Disk drive on the right side of the screen (since in CryptoPro all USB drives are defined as floppy disks). In the next window, select the correct name of the flash drive, that is, the name under which the flash drive was identified in "My Computer".

If you are using CryptoPro 3.6 and the container is not visible, then the media is damaged. It should be presented to the office to find out the status of the key.

11. Received an EDS, what to do next? How to register on the marketplace?

The entire procedure for accreditation, filing an application for participation in the auction and holding the auction itself is described in the operating regulations of a specific electronic trading platform, which can be found on the site of this site. There are also various auxiliary videos, instructions for working in the system. Or you can contact us to purchase our accreditation assistance service on any electronic site.

12. To check which operating system is installed on your computer

- Go to the explorer in My computer.

- Right-click on the display and select Properties from the menu that appears.

- The displayed window contains information about your system.

13. To find out which version of Internet Explorer is installed on your computer

- Start Internet Explorer.

- Choose from horizontal menu Help at the top of the browser.

- The window that appears contains information about the current version of the browser.

- Possible option

14. To install a newer version of Internet Explorer 8

- Indicate in command line the following address:

- In the window presented, click "Free download".

- Click "Run" in the window that appears.

- Then click "Run" again.

- When the installation is complete, you need to restart your computer.

If none of the solutions suggested below fix the problem, the key medium may have been damaged and needs to be repaired (see). There is no way to recover data from a damaged smart card or registry.

If there is a copy of the key container on another medium, then you must use it for work, having previously installed the certificate.

Diskette

If a floppy disk is used as a key container, you must perform the following steps:

1. Make sure that at the root of the floppy there is a folder containing the files: header, masks, masks2, name, primary, primary2. The files must have a .key extension and the folder name must have the following format: xxxxxx.000.

the private key container has been damaged or deleted

2. Make sure that the "Drive X" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All removable drives"), where X is the drive letter.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";

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3. In the CryptoPro CSP window "Select a key container" set the radio button "Unique names".

4.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Service" tab and click on the "Delete remembered passwords" button;

5. How can I copy a container with a certificate to another medium?).

Flash drive

If a flash drive is used as a key carrier, you must perform the following steps:

1. Make sure that in the root of the media there is a folder containing the files: header, masks, masks2, name, primary, primary2 . The files must have a .key extension and the folder name format must be: xxxxxx.000 .

If any files are missing or are not in the correct format, then the private key container may have been damaged or deleted. It is also necessary to check if it contains this folder with six files on other media.

2. Make sure that the "Drive X" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All removable drives"), where X is the drive letter.

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3.

4. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Mark the item "User" and click on the "OK" button.

5. Make a copy of the key container and use it for work (see How to copy a container with a certificate to another medium?).

6. If CryptoPro CSP version 2.0 or 3.0 is installed at the workplace, and Drive A (B) is present in the list of key media, then it must be removed. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers;"
• Select the reader "Drive A" or "Drive B" and click on the "Delete" button.

After deleting this reader, it will be impossible to work with the floppy disk.

Rutoken

If a Rutoken smart card is used as a key carrier, the following steps must be followed:

1. Make sure the light on the rutoken is on. If the light is off, then you should use the following recommendations.

2. Make sure that the "Rutoken" reader is configured in CryptoPro CSP (for CryptoPro CSP 3.6 - "All smart card readers").

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

3. In the window "Select a key container" set the radio button "Unique names".

4. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP" ;
• Go to the "Service" tab and click on the "Delete remembered passwords" button;
• Mark the item "User" and click on the "OK" button.

5. Update support modules required for Rutoken to work. For this:

• Disconnect the smart card from the computer;
• Select Start menu> Control Panel> Add or Remove Programs (for Windows Vista\ Seven "Start"> "Control Panel"> "Programs and Features");
• Select "Rutoken Support Modules" from the list that opens and click on the "Remove" button.

After removing the modules, you need to restart the computer. .

• Download and install latest version support modules. The distribution kit is available for download on the site of the Aktiv company.

After installing the modules, you need to restart your computer.

6. The number of items displayed in CryptoPro should be increased CSP containers on Rutoken using the following instruction .

7. Update the Rutoken driver (see How do I update the Rutoken driver?).

8. Make sure Rutoken contains key containers. To do this, you need to check the amount of free memory on the media by following these steps:

• Open "Start" ("Settings")> "Control Panel"> "Rutoken Control Panel" (if this item is missing, then you should update the Rutoken driver).
• In the opened window "Rutoken Control Panel" in the "Readers" item, select "Activ Co. ruToken 0 (1,2) "and click on the" Information "button.

If the rutoken is not visible in the "Readers" item or when you press the "Information" button, the message "The ruToken memory state has not changed" appears, then the medium has been damaged, you need to contact the service center for an unplanned replacement of the key.

• Check what value is indicated in the "Free memory (byte)" line.

As a key carrier in service centers rootkens with a memory size of about 30,000 bytes are issued. One container takes up about 4 Kb. The free memory of a rootken containing one container is about 26,000 bytes, two containers - 22,000 bytes, etc.

If the amount of free memory of a rootken is more than 29-30,000 bytes, then there are no key containers on it. Therefore, the certificate is contained on a different medium.

Registry

If the Registry reader is used as a key carrier, you must perform the following steps:

1. Make sure that the "Registry" reader is configured in CryptoPro CSP. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to the "Equipment" tab and click on the "Configure readers" button.

If there is no reader, it must be added (see How to configure readers in CryptoPro CSP?).

2. In the window "Select a key container" set the radio button "Unique names".

3. Delete memorized passwords. For this:

• Select "Start" menu> "Control Panel"> "CryptoPro CSP";
• Go to tab « Service "and click on the button" Delete remembered passwords ";
• Mark the item "User" and click on the "OK" button.