home / Firmware/ Messages from number 312 how to disable. How to disable connected paid services on Tele2 to save mobile bill

How to disable messages from number 312. How to disable connected paid services on Tele2 to save mobile bill

Then the following story happened: I have a TELE2 SIM card. It is used only for receiving messages in simple phone, without data transfer and other functions. Recently, the following SMS messages are received on this phone at some intervals:

From number 312: WoW Circle (wowcircle.com): paid 359.00 rubles. (including commission 0.00 rubles). Thank you for using the service

From number 1595: The account has been successfully replenished.

From number 313: The request has been processed - the service payment system has been changed. Available payment limit with deferred payment 359.00 rubles.

From number 313: Dear subscriber, 280.69 rubles. debited for deferred payment (issued on 10/10/2017). Current debt 78.31 rubles.

At first I thought that this was some kind of mistake or another fraud, and did not attach any importance, but then an SMS from Tele2 comes: less than 5p on the balance. Here I have already strained myself, because the balance was about 300 rubles. Checking the balance - 0 rubles on the account. This was followed by a call to the operator in order to understand the situation.
I will not retell the conversation, because their entire response was fully duplicated later by email, here is their response:

Hello!
Thank you for writing to us. It is a pity that funds were debited from your number.
From the information you provided, it can be seen that a payment was made from the number on the site wowcircle.com.
If, when making a transfer, there are not enough funds on the balance, a request is sent for the possibility of lending to payment system.

Based on the results of verification on the partner's side, an SMS is delivered from a special service number 313. When the partner confirms the possibility of crediting, an SMS is sent to the subscriber, which contains information on the amount and cost of the deferred payment: “You have access to a deferred payment in the amount of XX rubles, to return XX rubles. To confirm the payment and agree with the offer (ru.tele2.ru/offer), reply with any message to the number 313 (0 for refusal). " Accordingly, no deferred payment will be granted without sending confirmation. Unfortunately, there is no way to cancel the deferred payment. You can pay it off. To do this, it is necessary to add the amount indicated in the SMS to the balance of the number (the amount of debt on a deferred payment). Payment without commission is provided.

If you have not used this service, then perhaps in the phone viral application, which initiated the sending of SMS requests to transfer funds from the number. In this case, I recommend doing full reset to factory settings while saving personal data, install anti-virus software... To investigate the debiting of funds from the subscriber's number, you can contact the law enforcement agencies to write a statement. Tele2 company, for its part, will assist law enforcement agencies. If you require a written answer on this issue, you can contact the office of the company to write an application. The addresses of the offices, as well as the schedule of their work, can be found on the company's website

Sincerely,
Ksenia.
Specialist of the "Fast subscriber" Tele2

Well, actually, no compensation or apology. Of course, no requests for confirmation of payment were received. I repeat: the SIM card number is not lit anywhere, has not been entered anywhere, is in a simple device, data transfer is not used. Messages only. According to the detail data, the same SMS messages are displayed. To be honest, this situation was somewhat shocking, I started looking for information on this matter on the Internet. The results were found only in the topic of discussion of fraud in their official public in contact with. There, the victims regularly unsubscribe with the same outcome as mine. The operator sent all of them the same standard template, stating that they themselves are fools. They also actively send everyone to law enforcement agencies. A little later, the first link in the fraudulent chain was revealed, which, however, may not be the only one. One of the subscribers wrote the following:

Hello, I am writing to inform everyone, as well as some about "WoW Circle".
Today 10/12/17 Accidentally got on the site http: //*********.com, where they asked to autorize and fill in my phone number, which I did. I received an SMS from the number 312, which they described to me for service 398. At the same time, I was not asked for permission to write off and connect any services, there was no question of any game at all. A few minutes later, 95 rubles were described from the balance (all that was) and an SMS from number 313 says that I owe 300 rubles.

When I called the operator, I could not help, I did not take effective measures to prohibit further write-offs (which I think is beneficial for them, since these numbers belong to tele2). The question arises for what they could have written off without my consent and notion with silent consent. By my actions, I did not allow them to write off, I did not connect to the service, and I did not receive or receive services. There was no talk of signing up for the game and there was no talk. In writing, I was advised only to enter a command to stop the payment (which confirms the assistance of tele2) and to remove the alleged viruses.

I ask you to reconsider this appeal, otherwise I will be forced to switch to another operator and take maximum measures to ensure that these actions become known to a wide circle, which cannot but affect your reputation. Acting in a coordinated and small amount, they expect to avoid criminal liability and invite all who have suffered to act together and submit a collective application to law enforcement agencies so that it is properly considered and all perpetrators brought to justice.

An enchanting answer from Tele2 followed immediately:

Alexey, hello! We do not engage in illegal actions. This makes no sense, since we love and respect our subscribers too much. It is not possible to block these numbers, since these numbers are used for mobile commerce. And if you do not want to use this service, then you should follow the advice of your colleagues. We also note that the link you provided indicates that there will be some kind of subscription. This is indicated by the "subs" part in the link. Please be careful when visiting unfamiliar sites. You shouldn't enter your number on such sites.

In the section on the question, you indicated an incorrect confirmation code given by the author Sketch the best answer is well, 15 + 23 = 312 is of course a class
just in case, check the balance, did you write off your money for these SMS, maybe not quite there and you are sending to that one
Evgeny Anatolievich
Enlightened
(49262)
if you are so smart, then your father was a woodpecker, he pounded on the wall, the mother had to scrape off such a clever

Answer from 22 answers[guru]

Hey! Here is a selection of topics with answers to your question: You entered an invalid verification code

Answer from Neuropathologist[guru]
The more SMS with the text "I'm not a sucker" you send to short number- the more you are not a sucker.

Answer from Anastasia Yamshchikova[guru]
If this is an online purchase, no matter how sorry, but perhaps you were deceived, if something through social. you are trying to buy networks, such as virtual gifts on VKontakte, then this riddle cannot be solved, I can only pay from my friend's phone, but from mine I cannot get how and what I would not try

Answer from Dimka Shep[newbie]
Evgeny Anatolyevich. well, you are stupid, learn to read and answer normally, 15 + 23 =?) I send the answer (
ON) number 312

Answer from Sleepy[newbie]
1. Insert your SIM card into a regular push-button telephone.
2. Request payment through another device (computer, phone, tablet)
3. Answer the SMS question from a regular phone, and wow
For three days we could not pay the state duty on state services from the phone sim Tele2, then we changed phones, went through the computer and the payment went through.

2. Select the desired product and click the button Buy:

3. In the drop-down menu of the button Buy select mobile payment:

The list of payment methods may vary depending on your region of residence.

If you are not purchasing a product for yourself, click on the button For a present, specify the recipient's in-game name (if there are contacts in the Friends list, a drop-down list with the in-game names of friends will be available) and enter a message for him. Then select mobile payment as your payment method.

4. In the window that opens, enter your phone number (10 characters) and click the button Pay:

The entered number will be automatically saved for subsequent operations with this payment method. If necessary, the saved number can be deleted and a new one can be entered.

Alternatively, you can enter a phone number and press the button Get a template.

In this case, you will receive an SMS-template, which can be sent in the future to the short number 3141 and thus purchase in-game gold.

The SMS-template service is available only for payment of game gold.

In this example, WRG stands for Wargaming, [email protected]- address Email player, 20.50 - the amount in rubles to be debited from the subscriber's account.

5. If after entering the phone number you press the Pay, you will receive an SMS with a request to confirm the payment amount. Please reply to this message by following the instructions provided.

The amount of payment in an SMS message is calculated taking into account the commission. Commission mobile operator is 18%.

6. Wait for an SMS with payment confirmation from number 312.

When paying from a Tele2 personal account, the following conditions must be met:

Subscribers with a prepaid form of payment can pay for services from their mobile phone account.
Minimum balance on the personal account - 10 rubles.
The maximum amount of one payment is 5000 rubles.
The maximum amount of payments per day is 15,000 rubles.
The maximum number of payments per month is 50.
The maximum amount of payments per month is 40,000 rubles.
Funds accrued from promotions, discounts on communication services provided by the operator, discounts on the initial volume of services provided upon concluding an agreement (buying a set), etc., cannot be used when paying for goods and services.

Many subscribers of a mobile operator have a question about what number 312 Tele2 is. An SMS notification is sent to the phone that funds for use have been debited from the user's account paid services even if they were not ordered. In order to solve the problem with the loss of personal funds, you should understand what this service is and take appropriate measures. Be careful not to fall prey to scammers.

When making purchases or ordering services through the Tele2 payment system, a message confirming the operation is sent to the customer's number. Fraudsters began to use this opportunity for personal gain. When using the Internet, subscribers go to the sites on which the bot is installed, and automatically, without personal knowledge, fill out an application, after which they receive a notification of the upcoming payment.

How to disable the number 312 in Tele2

In order not to become a victim of unscrupulous sellers, you should disable this option in advance. Note. It is impossible to completely deactivate the service.

The resource is a new development, with the help of which you can use the Internet much less often to find the necessary information, saving traffic. Follow subscriptions through Personal Area... In almost all cases, the expense of personal funds is due to the carelessness of the subscribers themselves.

Additional Information

SMS from number 312 on Tele2 what it is, now it is clear. Additionally, you should study the rules of use this service... To get information about subscriptions, you can:

Log in to your personal account.
Use the mobile application.
Dial USSD request * 189 * and press the call button.
Call the short number 0550.

An SMS notification will be automatically sent with information about active subscriptions and the cost of services provided.

When there is additional questions call 70550. An experienced employee will provide all the necessary information about the current options and, if necessary, disable active services. Any information or technical question can be answered by a qualified operator. To deactivate options or for information visit service center... In this case, you need to have a passport with you.

A new provider, Tele2, has recently appeared on the market of mobile operators. This operator has already found many fans among compatriots and citizens living in the CIS countries. By and large, Tele2 bribes its subscribers with a relatively inexpensive connection and access to the Internet, as well as the ability to save unused traffic and transfer it to the next month, which is quite convenient, especially if the subscriber is on vacation and practically does not use mobile communications. However, this is not the only advantage of a mobile operator, along with these qualities, many more positive things are available for subscribers.

Advice! What the

The Tele2 operator today is ready to offer its subscribers high-quality and relatively inexpensive communication, besides, all the disadvantages that exist on this stage on the assurance of the company's management will be eliminated as soon as possible. After that, the operator will be considered almost the best service provider. mobile communications for citizens of Russia and CIS countries.

Why SMS comes

It must be that each subscriber sooner or later came across incoming short text messages from the short number 312. Here the client has a natural question, 312 Tele2, what is this number? Often after that, funds from the account disappear. A natural question arises, what is it and why is it happening.

Important! Mobile operator Tele2 does not automatically connect paid SMS mailing, and also does not deduct funds from the account of its customers, if this happens, it means that the subscriber has a certain paid service connected.

Let's consider in practice what SMS notifications that come from a short text number 312 to Tele2 subscribers can mean:

The subscriber makes any purchase, makes paid subscription to send SMS or order another service through the Payments and Transfers service.
A specific order for a service is paid for, or funds are debited automatically for its early provision.
The SMS notification coming from the number 312 informs that a certain operation has been performed.

Any visits to suspicious sites, clicks on malicious links or subscribing with the mandatory introduction of a phone number is a paid service, for which funds are debited from your balance account on Tele2. The subscriber is notified about this by a notification from the short number 312. The trouble is that a certain service or option can be activated without your awareness or with the help of a stranger who previously had access to the phone. Before falling into despair, you can contact the operator and consult on the subject of connected subscriptions and their cost.

Important! To communicate with the Tele2 operator, the short number 611 is used, a call to it is free of charge, but to receive information from a company representative, you will need to provide passport data or the number of a previously concluded contract with a mobile operator.

How to disable

Earlier, we figured out what mysterious SMS messages come from an unfamiliar number 312. Further, you should inquire in more detail how to disable all subscriptions so that funds for absolutely unnecessary mailings are not debited from your personal account. At present, the service "Payments and Transfers" cannot be disabled, but it is possible to request valid subscriptions, for this the USSD command * 189 * and a call are dialed.

After you get full list connected services and SMS subscriptions. You can disable all existing services through a mobile operator or through your personal account on the official resource cellular operator, each subscriber has access to it via the Internet or special application Tele 2.