How to call MTS company from Cell. MTS Support Service - Free Phone Phone Number

On the phone, you can solve almost all questions related to your service in this company, which is why it is important to know what methods can be called the MTS operator. An employee of the call-center will help you change the tariff, activate various options, delete unnecessary services, Order Details, deal with financial issues, such as delaying funds for balance and much more.

MTS reference centers numbers

Unified reference number for MTS customers - 0890. This phone is valid only for MTS customers, that is, you need to call it from the MTS SIM card. In this case, the call will be free. When reading at the specified short number, you will fall in voice menuwhere the answering machine will first announce your balance sheet and the name of the tariff plan installed on the SIM card with which you call, and then the answering machine will invite you to choose a suitable category by clicking on the appropriate figure. In this way, you can independently, without switching to a specialist, solve your problem.

If you want to call MTS customer support service not with a SIM card this operator, For example, from a landline phone or number of another operator, then you should dial the phone: 8 800 250 08 90. When dialing at this number from the MTS SIM card, the call will also be free, and when calling from a city phone or from a SIM card of another operator, the call will be paid in accordance with the price conditions of your tariff plan.

There is another number that can be very useful if you are abroad and you urgently need to solve any problem: +7 495 766 01 66. Please note if you are abroad, then this number You need to dial, starting with the number "+7" instead of the number "8", otherwise the call will not be able to make. This challenge is also paid in accordance with the prices of international calls on your tariff plan.

If you are a corporate client, then for you there is a separate line: 8 800 250 09 90. Call by this phone For corporate clients MTS are free.

Attention! In the MTS-Belarus network to communicate with the operator, you need to call the number 0890. Call with sim card MTS is free.

How to call "Living" operator

When you try to get through to the "living" Call-center specialist, some difficulties arise: at the doser, you first get into the voice menu, where the autoinformer will try to solve your problem in every way without switching to a specialist. But the independent way is not always possible to figure out, especially if this problem is non-standard. The answering machine last will suggest you to click on the desired figure to talk to the "live" operator.

So, we wonder in detail, to which number to call and how to quickly switch to the operator of the MTS company:

1. Dial the 0890 number and wait for the autoinformer response. Listen to the balances on the balance and name of your tariff, then the autoinformer will offer to choose a suitable category. Choose any category by clicking, for example, to the figure "1". Next, the autoinformer will list the new subcategories and will suggest clicking on the "0" digit to communicate with the employee, perform this action. You may need to press again on "0" after another sound recording, after which your conversation will be transferred to a specialist. Thus, in order to contact the MTS company operator, in tone mode you need to dial the following combination: "1" - "0" - "0". Remember that all conversations are recorded.
2. If you are calling from the phone in which the Simka of another operator is installed or from a city device at 8 800 250 08 90, then an answering machine will also welcome you after dialing, which will offer you to choose a suitable category. The answering machine warns that you can contact the operator only after selecting a generic category. Therefore, click on any digit, for example, "1", and then click on the "0" figure. Perhaps it will be necessary to click on the figure "0".

Other communication methods with MTS specialists

If for some reason you could not call or get through to the above numbers to the MTS operator, then ask a question and get a response to it in the following ways:

1. Enter your personal account or My MTS application through mobile phone And write your question in the chat. In real-time, the employee will answer the question and will help solve the problem. In roaming, a delay in chat messages is possible.
2. Navigate to the official website and scroll down the main page down. In the lower right corner are icons with social networks:

The MTS policy is aimed at reducing communication specialists with customers. This becomes clear immediately after contacting the "live" operator MTS subscriber fails for a long time. This opinion develops and due to persistent recommendations to use the autoinformer or the official website for advice. In this article, you will find out how to call a consultant, including for free, with a "native" sim card and other mobile operators, with foreign and corporate numbers, from abroad.

In the article:

How to call the MTS operator with a "native" SIM card

With the "native" SIM card, you can call the phone in the MTS operator for free, the service is available for customers anywhere in Russia, where there is a connection. You can do it by typing one of two short numbers - 08460 or 0890. . For the connection and conversation, the funds are not charged.

After a connection with a hot line occurs, you first hear the recorded greeting of the MTS employee. Do not hurry to put the phone! In order for the system to connect you to the "alive" operator, follow the answering machine tooltips: press 2, then 0. After that, your number will fall into the "call queue".

The average response time is 20 minutes, in the afternoon he has to wait longer than at night. In one queue, there may be more than 30 subscribers, in the late afternoon the load decreases and "window" appears for a call.

The contact center works around the clock.

How to contact with reference service with SIM cards of other operators

Call in MTS Operator for free can be for Single number 8 800 250 08 90 . It acts throughout Russian Federation And accessible to subscribers of all mobile operators. Call in the certificate is free for any region of the country.

Step-by-step instruction:

1. Dial the phone number above.
2. If you do not want to listen to the end of the voice menu prompt, press the combination 2 0.
3. Rate the service of the service (not necessary!).
4. Wait for the "live" consultant.

Remember to call on specified room It is possible not only from cellular, but also from a stationary, urban phone.

How to call a corporate client

For such subscribers, a total federal number is available 8 800 250 09 90 . The support of the support service is not charged for customers of any cellular operator and free when typing from a landline phone in case of finding a user in the territory of the Russian Federation.

How to get through to MTS from the overseas number

Before contacting reference mts. Abroad, type from a foreign SIM card or urban phone number +7 495 766 91 66 . Do not forget to enter +7, without this connection code will not happen. This service is paid and charged in accordance with the rates for international calls.

How to contact the operator from Crimea

The territory of the Crimea uses the same contacts as in other regions of Russia. But the connection with the technical support of MTS is directly from the peninsula to the short number 0890 At times very bad: you have to wait long to wait. In this case, you can call with SIM cards of any operators for free by number 8 800 250 08 90 .

How to call roaming in MTS

The rooms of the national and international MTS roaming are different. If you are within Russia, but not in the home region, the call to the service assistance to customers is carried out with a set of 0890 or 8 800 250 08 90 . Tariffment is not carried out. After making a call, you need to wait voice message, Press the 1 key, then 0. The connection will be established within a few seconds or minutes.

For subscribers who want to contact the reference center from abroad in international roaming, a hotline has a hotline - 7 495 766 01 66 . The call to the room is free for those who pick it up with a "native" MTS card. The funds from the account are not written off, regardless of the country's stay.

After installing the connection, the robot will report acceptance and a few minutes later the Client will receive an incoming call from the MTS specialist.

How to quickly contact the consultant

This is how to call the MTS hotline quickly:

1. Score short number (indicated above). In order not to wait long, try to call a specialist after 15:00 or late in the evening - as a rule, at such a time the workload of the operators is below.
2. Dial 8 800 250 08 90 from any cellular operatorbut. This method is suitable for those who cannot connect to the network, but it is relevant only for subscribers who are within Russia.
3. Use number 0605. It is easier to get through from the lower loading. Mobile operator does not particularly advertise it, positioning as a communication channel for VIP clients. At the same time, absolutely all subscribers can call it for free.

If for any reason call to the MTS operator for free or even a fee could not be paid, use feedback On the site operator. There you can ask any question associated with MTS. The answer from the site manager will come within a few minutes, they work around the clock.

Online support for subscribers

You can write to the MTS technical support service from anywhere in the world on email Operator - [Email Protected]

To communicate with consultants, you can also use Google Plus. -Plus.google.com/113554086601338706616.

To follow the statements of the operator, subscribe to the MTS newsletter in Twitter - Twitter.com/en_mts.

If the subscriber could not get through to the call center, there is another way to contact the MTS operator - contact the salon of the company to a consultant or administrator. For information with you, you need to have an identity card

MTS is the largest operator cellular communication in Russia. According to 2013, the company serves about 70 million subscribers in Russia. Subsidiaries have licenses for the provision of GSM services in Armenia, Belarus, Turkmenistan, Ukraine and Uzbekistan.

Sometimes there are situations where the subscriber needs to personally ask his questions to the cellular operator. But not everyone knows how to contact the MTS operator. And long listening to the answering machine and wandering on the phone keys. It's all usually happens after dialing simple number 0890, which is designed for subscribers in Russia, Ukraine, Belarus, Uzbekistan. But communication with robots on the other end of the phone does not give any fun, especially if the question of interest does not correspond to any of the proposed menu items. In search of a method of how to contact MTS operator (Russia), you should know that there are five major sections. The unit is responsible for the status of the account. Figure 2 provides information that concerns the tariff plan, all kinds of bonuses and shares. Figure 3 will help to deal with all questions that relate to Internet connections. By clicking on Figure 4, the subscriber will hear the information relating to travel. The figure 5 is responsible for all sorts of unplanned situations, such as recovering the card, problems with replenishment of the balance. And only waiting for the announcement of the figures 0 and clicking on it, the subscriber gets the opportunity to contact the MTS operator. But it will take quite a lot of time and nerves to it, especially if the current user's situation does not tolerate deposit.

There is a way to contact the MTS operator quickly, without waiting for the listings of all menu items. There is one little trick. As practice shows, to connect to the operator, and not with an answering machine, you need to make at least two menu transitions. That is, for example, by pressing the two immediately and hitting the menu tariff plans, it is enough to press the two, after which the operator connection appears in the list of all the proposed options, for which you need to press the number 0. It means that the answer to the question of how to contact the MTS operator will be the next one. A subscriber who came to the number 0890, after connecting to the answering machine, press the combination of 2-2-0 digits, while holding the interval of 2-3 seconds after each digit dialed. This will give the opportunity to hear the voice of the real operator and ask him all your questions.

Sometimes it turns out to be connected to the operator, listening to all menu items and pressing the figure 0. But it does not always work, it often begins to repeat the menu items. Specified fast way How to contact the operator of any situation, so do not have to expect a connection for a long time.

Subscribers have the opportunity to communicate with the operator and through or from the phone of another cellular communication. To do this, you need to dial an easy to memorize number 8-800-250-0890. The call to this number is free. To contact the operator in roaming in MTS, you need to dial the number in international format - with the indication of the "Plus" sign and the numbers 7. The set number is the following - (+) 7-495-766-0166.

Anyone who ever tried to call the MTS operator knows how much this company is trying to save on hiring support workers, because to reach a living person directly - this is a whole quest, to pass which is not everyone forces. But we will tell how to call the MTS operator quickly and simple.

How to get through to the living operator from MTS mobile number

The most obvious way is to call the short number 0890, which is known almost to all, but the waiting time here can be up to one hour in particularly downloaded days, or 30-40 minutes in all others. Obviously not an option.

Also, MTS has two more numbers - 08460 and 0605.. Particularly interesting is the situation with the latter, which is positioned as a number for the company's VIP-clients, but at the moment it works for everyone.

By calling one of these numbers, you will be forced to listen to the voice menu. As a rule, before visiting his items, a record of the news and offers of the company will be played to listen to the end. But the starting voice menu can be skipped, right away by pressing 2, and when you go to the next section - 0. You may be asked to evaluate the quality of the company's services, but it is not necessary to do this. Next, expect connections to the support operator.

If the above combinations of numbers do not work at the call, then MTS probably changed the menu items numbers, so you will have to see it completely and find a faithful combination yourself. The call to both rooms is free.

How to get through to the MTS operator, being roaming

Throughout Russia, there are numbers about which above, but when you are outside the Russian Federation, you should use the number + 74957660166 or +. 73832130909 .

Alternative ways of communication with MTS:

• MTS Public page on social network VKontakte. You can find it either through the search, or by entering address line vk.com/mts and pressing ENTER. In order to contact a specialist, write a community in private messages. Of course, as in the case of a call, you will first have to communicate with the robot, and then wait for some time until the support agent is free. The main plus of this method is that you do not have to sit on the hour to sit with the phone, and then try to explain the essence of the problem on your fingers. You just wait for an answer, and then tell about your problem at any convenient time, complementing (if necessary) screenshots and / or photo.
• Online chat on main page MTS site. Carried out in Personal Cabinet On the official website of the company. This method is almost always faster than the previous one, and you can see an approximate response time to the application. Of the minuses: the need to accurately remember the password from the LC.

If you have a Russian SIM card MTS, and you are in the Crimea, then the company does not consider it international roaming (You can use the above numbers), but the owners of Ukrainian SIM cards on the same territory will be required to use the number +380505081111 (or 111) to call the MTS Ukraine operator.

How to get through to the MTS operator from other numbers

MTS Russia has a federal hotline number 88002500890, which will have to be expected significantly less, however, to call it from the MTS SIM card will not work. We will have to use the body 2 or megaphone, for example. To connect to the operator, you need to wait for the start of the menu items and click 1, and then 0. Also this number is used to maintain corporate clients. Calls to this room can be done free of charge from any part of Russia: Moscow, St. Petersburg and any other city.

Each subscriber should know how to call the MTS operator from mobile for free. This is not just a recommendation, but the need that may be needed at any time. IN modern world There is nothing more important than time and, as we know, to solve the issue associated with a mobile connection, you should always know the MTS number. After all, when it is not at hand, you have to look for ways to solve in social networks or attend the nearest communication salon personally.

On the official website of MTS and on specialized portals, you can find a lot of useful data about tariffs, satellite TV, roaming settings, connecting or disabling additional options on the number and much more. Unfortunately, in most cases, a service specialist can solve the issue technical supportwho needs to call directly.

Instructions how to call the MTS operator for free

The contact numbers used by the operator can be typing both from a regular phone and from mobile, there is also a separate room for subscribers who are in roaming.

You can call MTS using the following numbers:

• 0890 - This short number should be remembered. It is intended for the stalls with mobile devices On the territory of the Russian Federation. When making a call, the automatic assistant will voice the sections to which the topic of circulation belongs to you. To save time, it is recommended to immediately skip the assistant robot and wait for the connection with the operator, this can be done using the numbers 5 and 0 immediately after the connection.
• 8 800 250 0890 - Some subscribers are interested in: "How to call the MTS operator from a city phone?". 8800 - this is a direct number to which you can call not only with MTS, but also from others cellular operators or stationary phones in Russia.
• +7 495 766 0166 - This number should be written to the telephone book before traveling abroad, because it is for him to call, being in roaming.

To the attention of the subscribers: unfortunately, every year the company is more difficult to cope with the flow of incoming calls to the hotline, so the waiting time of the free operator can be from 5 to 40 minutes (sometimes more). Put the phone to a loud link to know when a technical support specialist will be free.

It is impossible to call the MTS operator

When the problem occurs on the equipment due to high overloads or simply because of the breakdown or malfunction to reach MTS is almost impossible that from the mobile, that from the home phone. In such situations there are several solutions, of which we can consider working options:

• . Free servicewhere you can find out the set yourself useful information, connect or disable services, read in detail about and configure everything if necessary.
• Application " ". Here you can also solve most questions independently, without resorting to the help of a specialist. Just go to the app and see his functionality, in 95 out of 100 questions you can find the answer here.
• The official website and its support service available in online mode. Go to and select the desired item from the "Help" section. This screen will display the main categories that contain the "Frequently Asked Questions" pages where you can get an answer to the question.
• Social networks. The company "Mobile TeleSystems" is actively developing social networks. At the moment you can use Vkontakte, Twitter, Odnoklassniki or Facebook to clarify information through a special chat. This is very convenient way Communication, because the average response time does not exceed the minute. You can find links at the bottom of the site.
• MTS communication salon. If you can't get through, the specificity of the problem is more difficult (services, site and social networks did not help) - We recommend contacting the nearest branch of the company. It is advisable to have a passport to which the number is registered to identify the client.

Interesting information: in the Republic of Crimea during the first years of work mobile operator There were problems with feedback, which managed to solve in a technical manner. In detail about, find out this link.

MTS is committed to developing and improve the quality of its services. In a special form, below on this page, you can leave a positive or negative comment about the operation of the operator. Specify the level of qualifications and assistance that was or was not provided in solving the issue. You can also help others, responding to their comment or review.

In MTS, the call is included when a call is included, so you can leave feedback immediately after its completion. If the robot did not notify this, you can ask the operator to enable this feature or before calling yourself to dial the desired numbers.

Interesting fact: For those who appreciate time and does not like to wait, the operator has provided the function of a paid connection with a specialist without long wait. This can be heard a robot tip when the line is loaded.

Feedback for corporate clients

Legal entities and enterprises that are serviced by the Company under the contract can call on other phone numbers or contact the chat on the official website.

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