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Skype works for me what to do. What if Skype won't open? Installing a compatible version of Skype

The rarest case is a person who has not even heard of a program called Skype. Extremely useful software is now available on every device capable of supporting it, smartphones, tablets, etc. FROM using Skype you not only write to the interlocutor, but hear and even see him. But it happens that Skype does not work.

However, breakdowns cannot always be avoided even with the most vigilant care of the equipment and its software... There are many scenarios for the development of events, and Skype is often under attack. What to do, when, but do you want to continue to communicate?

Technical diagnostics

The causes of malfunctions are very diverse, most of the problems are still fixable and there is no need to panic. Let's try to theoretically figure out what could have happened and why our Skype does not start.

First of all, let's make sure that. There is a possibility that the “terrible catastrophe” was generated by banal inattention. Check the keyboard layout or health.

The underlying reasons may lie in the valiant work of the firewall. Firewall considers the Skype signal transmission process not the most useful for the system and begins to block it.

Why else can Skype refuse to work? Also, the prohibition of transactions between the network and Skype is a special case of the antivirus, it prohibits this exchange in this case. More often, the influence of viruses and malware affects the work of Skype.

It is worth paying attention to the degree of system security and the quality of the antivirus. A lot of problems arise with careless handling of the Internet and malicious content.

Affects the operation of this application. The signal from Skype simply does not pass through the network and, as a result, it does not work.

The rarest occurrence is a problem with the main Skype site. There have been cases of database failures in the application history, so before going through the whole system, just check the news on the official Skype application page.

Let's apply knowledge in practice

Having examined several of the most popular cases of Skype failure in theory, we will try to correct errors in practice. We have already determined that the reasons why Skype does not work are as follows:

  • Carelessness
  • Viruses
  • Technical reasons
  • Random factors

Problems due to carelessness are the most harmless and we can fix them easily and quickly. Type the password in any text editorand you will immediately see your mistakes. Then you can just copy them from there.

Internet connection is also included in this category. What to do in this case? Check the condition of devices and equipment, networks and lines, payment for the Internet. Often, a simple restart of the computer helps to fix many errors, even if this may cause you an ironic smile.

Why Skype doesn't work, if it's not carelessness and not a random factor, is not so easy to understand at first glance. Let's explore further.

Then we make a complete and deepest check of our virtual friend for viruses. It is better not to give this delicate important matter to untested antiviruses. Reliable comrades will cope with this work best of all:

  • Kaspersky Anti-Virus
  • Dr.Web
  • Latest Avz4 utility

We download one of them, and preferably several, and completely check the system. This action will help not only restore Skype, but also keep your computer safe. We think why it is not worth neglecting these measures, so everyone understands. After checking, we say goodbye to viral software and, possibly, reinstall some applications, in particular Skype.

Along with restarting the computer, simple solution dilemmas "Why Skype doesn't work", maybe reinstalling the application. First, we will remove completely from the computer earlier installed version Skype:

  1. Click Start, go to the Control Panel.
  2. We select Programs and components, we are looking for Skype (Skype).
  3. Click Delete.

Let's check the presence of "tails". For seven Windows file remove the profile from the hidden appData folders (Roaming -\u003e Skype -\u003e Username). Then you need to download CCleaner to clean your registry. After completing these operations, a reboot is required.

After cleaning, what to do not only in case of serious problems, download the latest version of the Skype application.

It is worth noting that downloading any application from the Internet should be done from official sources, or at least those repositories that do not arouse suspicion. The presence of banners and viral ads should be alarming.

To bypass the firewall or anti-virus blocking, you need to add Skype to the allowed list of programs.

Three powerful technical methods

For the first way to revive Skype, you need to do the following:

  1. Let's start working in the standard way - by pressing the Start button. Find Run.
  2. We drive in% appdata% \\ skype.
  3. A window will open, look for the shared.xml file in it and delete it.

The second method will help you reset Skype settings if the first method did not help.

  1. We press the combination Win + R and write% appdata%
  2. Delete or rename the Skype folder

This is important to know: when using the second method, the chat history will disappear and the profile settings will be reset. However, the contact list will not be affected.

The third method may not always work, but it is used quite often.

  1. We leave skype.
  2. Right-click on Skype and create another shortcut on the desktop.
  3. Click on again new label with the same button and select Properties.
  4. In the Label insert, in the Object field after.exe, separated by a space, which is important, enter / legacylogin and apply.

Having examined many cases and deciding what to do if Skype does not function, we can say with certainty only one thing - an attentive and accurate relationship with the computer is very important. A lot of problems with software arise precisely due to human activity, sometimes, of course, technology fails, but this happens much less often.

Today we will talk about another technical problem - Skype does not load, which any Skype user may encounter. Why Skype does not start on the computer, what is the reason for this, and what actions can be taken to solve this problem - let's figure it out.

Reasons and solution

  • The main reason that Skype does not start on Windows XP is that the user installs a version of the program that is not suitable for this operating system. XP is an objectively outdated platform, it has its own peculiarities in working with it. In addition, the messenger can only be installed on XP SP3, with SP2 the program no longer works.
  • If Skype does not load on Windows 10, the reason is most likely that the operating system installs updates simultaneously with the launch of the program. By the way, the application itself can be updated, the picture will be the same -.
  • When Skype won't start on Windows 7, it's likely that the user hasn't installed current version applications. Windows 7 users can turn off notifications about the availability of program updates, and therefore are often not aware that a new version has been released. Check for updates and download the package if available. And then - try to open the messenger again.

  • Why won't Skype launch on my computer or laptop yet? Very often this happens simply because there is no Internet connection or data transfer is insufficient. Check the connection, and if there are any problems with it, fix them.
  • Why does Skype not start even though there is internet? It so happens that. Very often, this situation is encountered by users who have antivirus or Firewall installed - these programs can block Skype. To avoid this, the messenger must be added to the list of allowed programs and applications.
  • Conversely, Skype does not load due to a virus attack on the computer or laptop. Malicious software interferes with the work of all processes in the device, in order to eliminate it - scan your PC with an antivirus.
  • It happens that the messenger does not load program window due to a technical glitch occurred on the main Skype server. In this case, you need to wait for the technical support staff to fix the problem - this usually does not take much time. You can check the status of the servers here - https://support.skype.com/en/status/

What if you followed all our advice, checked data transfer, updates, etc., and Skype still won't load on your laptop or computer? The following instruction will help:

    • Here's what to do if the messenger does not start: close the program completely and end the Skype process in the "Task Manager" (press CTRL + ALT + DELETE simultaneously to open it)


    • Call command line with the WIN + R keyboard shortcut and write the command "% appdata% \\ skype"

    • Or take your device along the way C: \\ Users \\ username \\ AppData \\ Roaming \\ skype

  • In the folder that opens, you need to find and delete a file called "shared.xml", and then restart the application

This method helps in most cases.
By the way, before taking any action, in case of technical problems, try restarting your computer or laptop - it is not uncommon for a problem to be easily solved in just such an easy way.

Skype the program itself is quite harmful, and as soon as a minimal factor appears that affects its operation, it immediately stops running. The article will show the most common errors that occur during its operation, and analyze methods for eliminating them.

Let's start with perhaps the most common options that solve 80% of Skype problems.

  1. Modern versions of the program have already stopped supporting very old operating systems. Users who use Windows earlier than XP will not be able to run the program. For the most stable start and operation of Skype, it is recommended to have on board a system not younger than XP, updated to the third SP. Such a set guarantees the presence of auxiliary files necessary for Skype to work.
  2. Most users, before launching and logging in, simply forget to check the availability of the Internet, which is why Skype does not come in. Connect to a modem or nearby wi-Fi pointand then try starting again.
  3. Check the correctness of the password and login. If you forget your password, you can always restore it through the official website, as soon as possible again having access to your account.
  4. It happens that after a long downtime of the program, the user misses the release new version... The policy of interaction of developers with the user is such that rather outdated versions do not want to start at all, saying that the program needs to be updated. You can't go anywhere - but after the update, the program starts working as usual.

Method 2: factory reset

More serious problems arise when a user profile is corrupted due to a failed update or unwanted software. If Skype does not open at all or crashes when launched on new operating systems, you need to reset its settings. The reset procedure differs depending on the software version.

Factory reset in Skype 8 and above

First of all, let's study the process of resetting parameters in Skype 8.

  1. First, you need to make sure that Skype processes are not running in the background. To do this, call "Task Manager" (key combination Ctrl + Shift + Esc). Go to the tab where are displayed running processes... Find all items with a title "Skype", select each of them sequentially and press the button "End process".

  2. Each time you will have to confirm your actions to stop the process in the dialog box by clicking "End process".

  3. Skype settings are located in the folder "Skype for Desktop"... To access it, dial Win + R... Next, in the displayed field, enter:

    % appdata% \\ Microsoft \\

    Click on the button "OK".

  4. Will open "Conductor" in the directory Microsoft... Find the folder "Skype for Desktop"... Right-click on it and select the option in the list of options "Rename".

  5. Give the folder any name you want. You can, for example, use the following name: "Skype for Desktop old"... But any other will do as long as it is unique in the current directory.

  6. After renaming the folder, try starting Skype. If the problem was a damaged profile, this time the program should activate without problems. After that, the main data (contacts, last correspondence, etc.) will be pulled from the Skype server to new folder profile on your computer, which will be created automatically. But some information, such as correspondence a month ago and earlier, will become unavailable. It can be extracted from the renamed profile folder if desired.

Factory reset in Skype 7 and below

The algorithm for resetting settings in Skype 7 and in earlier versions of the application is different from the above scenario.

Method 3: reinstalling Skype

If the previous options did not help, you need to reinstall the program. For this in the menu "Start" recruiting "Programs and Features" and open the first item. In the list of programs we find Skype, right-click on it and select "Delete", follow the instructions of the uninstaller. After the program is removed, you need to go to the official website and download the new installer, and then reinstall Skype.

If a simple reinstallation did not help, then in addition to uninstalling the program, you must simultaneously delete the profile. In Skype 8, this is done as described in Method 2... In the seventh and earlier versions of Skype, you must completely remove the program along with the user profile, which is located at C: \\ Users \\ username \\ AppData \\ Local and C: \\ Users \\ username \\ AppData \\ Roaming (provided display is on hidden files and folders from the above paragraph). At both addresses, you need to find and delete the Skype folders (this should be done after uninstalling the program itself).

After such a cleaning, we will "kill two birds with one stone" - we will exclude the presence of both software and profile errors. There will be only one - on the side of service providers, that is, developers. Sometimes they release not quite stable versions, there are server and other problems that are fixed within a few days by releasing a new version.

This article has described the most common errors that occur when download Skypewhich can be solved on the user side. If you cannot solve the problem yourself, it is recommended to contact the official Skype support service.

Sometimes, especially after the next update or reinstallation of the operating system, Skype is not responding on user actions immediately after loading. Various error messages may pop up, each of which requires a separate investigation, or nothing may appear. The program simply "hangs" tightly.

Main reasons

As with any program freezing, there may be plenty of reasons for Skype to stop working. But the main ones include the following:

  • insufficient connection speed;
  • incorrect update;
  • application settings are down.

Insufficient speed

Most the simplest case - when the speed of the Internet connection is simply not enough. Skype for android is an application that is very sensitive to the quality of the connection and may not respond at all if the connection is poor. Therefore, there is only one way out in this case - to wait until the speed is restored.

Downed settings

What to do if Skype is not respondingand with sufficient Internet speed? It is possible that the settings are out of order. You can try to reset them to default. You can also reset the settings by calling the Run command with the keyboard shortcut -R, enter% appdata% in the text box. In the window that opens, you need to either delete, or just in case, just rename the Skype folder and restart the application.

Incorrect update

The reason why Skype is not responding, it may also be that the updated version began to conflict with the old one. In this case, you will need to reinstall the installation, but before that completely uninstall old version.

If the usual reinstallation did not help, you will either need to use programs for additional cleaning of the system from the remaining "garbage", or go to the address c: \\ Users \\ \\ AppData \\ Roaming \\ Skype and delete absolutely all files and folders related to Skype from the folder. It will also be useful to clean windows registry... You can do it manually, or you can resort to using third-party programs.

However, you can first delete only the shared.xml file or just shared (it can be specified operating system and no extension).

If, when Skype hangs, any error messages appear - for example, port conflicts, antivirus warnings, the absence of dll files - there can be a lot of options, a separate investigation is required for each case.

Skype occupies one of the leading positions among the programs designed for communication. The advantage of the application is that in addition to messaging, it can be used for audio and video calls with any subscribers. However, some users are faced with the problem that does not work Skype ... In many cases, you can fix it yourself, you just need to figure out the cause of the problem.

Why Skype doesn't work

If the application stops launching or an empty window starts when you click on the icon, then the reason may be problems with the browser Internet Explorer... After Microsoft acquired the utility, the developers tied it to an Internet browser.

When logging in to the application, an ActiveX operation and access to Java Script built into Internet Explorer are required. However, as a result of a virus infection or user action, the default settings in the browser may change. Because of this, there are problems with authorization or with the list of contacts in Skype. In order to fix the problem, you need to reinstall your Internet browser or update to latest version... If these steps did not help, then you must try the following sequence of actions:


It should be borne in mind that programs that were installed on the PC after saving this point will be automatically deleted when restoring.

If Skype does not work due to problems with the IE browser, then it is recommended to try running the old version of the application, without using the components of the Internet browsers. To do this, follow these steps:


Problems causing the messenger to stop working can arise due to various reasons. Therefore, first of all, you need to understand what led to the error in order to try to fix the problem yourself.