Bibliographic consumer informing. Consumers of bibliographic information

The basics of organizing the functional species of bibliography and the methodology for the preparation of bibliographic benefits, bibliographic search, systematization and maintenance are presented.

Chapter 14. Bibliographic Service

Priority attention is paid to the definition of the most basic concept, the characteristics of the main species, methods, forms and means of bibliographic services.



14.3. Bibliographic informs

According to GOST 7.0-84, bibliographic informing (bi) is defined as "systematic provision of bibliographic information in accordance with long-term requests and (or) without requests." In the bibliographic literature you can meet another term - "informational bibliographic service" [Bibliography: General course. 1981. P. 447-462]. Both terms are unsuccessful. Over only the criterion itself is not a one-time, but a long-term or permanent request. Another feature bi is related to the nature of the consumer himself. In GOST 7.0-84, three varieties of bi are allocated depending on the category of the consumer. Individual bi is carried out taking into account individual information needs, i.e. The permanent request of the individual consumer. Group bi - at the request of a group of consumers allocated on a specific basis, whose members have similar information needs. Mass bi is focused on a wide range of consumer information.

In the educational literature [see, for example: Bibliography: General course. 1981. P. 447-473; Bibliographic work in the library. Pp. 134-165] These three types of bi are combined into two: undifferentiated (mass) and differentiated (individual and group). Taking into account the specifics, consider them separately.

One of the most common forms of mass bi is the publication of newsletters, in which information about the publications received to the library (NTI) publications are positioned in a certain order (most often systematically). The main thing is that these bulletins ensure the efficiency of service and minimize the information interval (time from the receipt of publications to the library before reflecting them in the next bulletin number). The optimal is considered a monthly edition of bulletins with an informational interval not exceeding one and a half months.

However, not all libraries and NTI bodies have the opportunity to publish such bulletins. Therefore, the corresponding lists of new arrivals are postponed from the table issuing literature. Or replace the lists of the card file by placing it on the table issuing or next to the directories. Another way out is to use the media: local periodic printing, radio and television shows. The main thing is that it was constant in nature, the categories of type "Bookshelf", "new books", "a scientist who knows everything" (about abstract magazines) were used.

An effective form of familiarization with new arrivals is the holding of "information days", "days of specialists", exhibitions-views. The regularity of the "day of information" depends on the volume of new arrivals. Therefore, it is set in advance for any day a week, 2-3 times a month, once a month. "Specialist Day" is organized for certain categories of consumers - economists, teachers, engineers, etc. Exhibitions-views are organized not only to show new revenues, but also for a certain retrospective. It is important that these activities are accompanied by consultations, oral reviews, etc.

It should also be taken into account the role played in the mass biology of the current bibliography: the annals and annuals of the RCP, the publication of bibliographic information, express information, abstract information (especially RS) of the GSNTI bodies and others. Moreover, there is a subscription to these editions and if you wish the consumer can order a full-text copy, translating his document of interest.

The essence of differentiated bi is to provide specialists with permanent tracking for newly emerging literature with minimal time spending, providing them with information about all the necessary sources of information with the required full full degree. The determining point for such bi is the establishment of a circle of services serviced by specialists, identifying their information needs, taking into account not only the thematic profile of their interests, but also of official, functional status, scientific and industrial activity, the stratification of research and the specifics of production, educational training, individually -Ithological features, etc.

Usually, the request for information formulates the consumer itself, filling specifically for this intended questionnaire. The practice of many libraries and NTI libraries confirmed the feasibility of conducting two special card files. One is an alphabetical subscriber card file - contains information about each of them (place of work, position, etc.) and the names of the stated topic or those. It is designed to take into account subscribers and sent to them notifications about literature. The second - alphabetically subject card file of requests - consists of cards with the names of the topics of those who this topic Interested in. With it, they collect literature on each topic and define subscribers who need to be directed.

Warning methods are different depending on specific conditions and capabilities. The written messages on special blanks are usually sent, a telephone is used. Special storage cards, cabinets with cells for each individual or group consumer apply. In this case, it is important to establish a regular visit to the subscriber of the relevant library or NTI organ. The subscriber meets the accumulated information and makes an application for interested documents, can clarify its request.

The most progressive form of differentiated bi is the system of selecting information dissemination (IRI). Its main property is the presence of permanent requests for consumers and feedback between consumers and the bibliographic service. Currently act both manual and automated IRI systems. Manual systems serve a small number of subscribers (30-50) based on a specially developed heading (list of topics), in a set of a certain narrow area of \u200b\u200bknowledge. Consumers celebrate those categories that comply with their professional information needs. Usually, each subject heading is assigned a conditional digital code that are indexed and requests and documents entered into the system. This facilitates the determination of the required number of mailing cards to subscribers.

The same principle is based on automated Iyri systems. The difference is that the requests formulated in the natural language are translated into the IPI of this system (in most cases descriptor) and enter into the machine's memory, forming an array of searches for requests (pos). Bibliographic descriptions of documents are entered into the system are also indexed on the same IPA and form an array of search images of documents (under). The machine compares the poses and under and in case of their coincidence on the output device prints in the natural language of bibliographic information in the form of a list of documents indicating subscribers to which it should be sent.

The IRI system serves both individual and collective subscribers. But it is believed that it is the maintenance of individual subscribers that is the main task of the IRI system, since only in this case all the advantages of these systems can manifest. To ensure completeness and accuracy of bi consumers, signal cards are sent with annotated or abstract bibliographic lists. From copies of such cards, the files are equipped with the cards required for the subsequent selection of the primary sources requested by subscribers and for use in other types of bi (for example, retrospective). Together with signal cards like them component Subscribers are sent to the feedback card for evaluating the information received. In each IRI system, these estimates are developed taking into account the features of its functioning, as well as the specifics of those organizations in which such systems are implemented.

In very general These estimates are ranked as follows (it is proposed to circle the desired figure):

5 - valuable, will be used in the work, implemented;

4 - is of interest;

3 - known earlier, from other sources;

2 - no interest;

1 - does not correspond to the topic of the request;

0 - a copy of the original source is needed, translation.

The subscriber, noting one of the assessments, returns a feedback ticket to the bibliographic service, where it becomes the basis for determining the accuracy of the accuracy (relevance) bi, identifying the need to adjust the planning plans, refinement of the permanent request, etc. The efficiency of using the IRI system does not mean that all other forms bi should not be involved. It is important to use the entire possible diversity of bibliographic services in the optimal complex.

Bibliographic service is the final stage in the process of bibliographic activities. Now the new cycle of it begins, where the bibliography in the person of their services acts as feedback to produce new bibliographic information in order to meet emerging information needs.

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Ministry of Culture of the Russian Federation

Kemerovo Regional School of Culture

Subject and Methodical Commission of Library Disciplines

Bibliographic informing: organization and technique.

Course work.

supervisor

Duranose E.G.

Performed:

Student s / o 4 course, gr. "BUT"

Voropaeva S.N.

Kemerovo

Introduction

Gradual transition to information society It highlights the problem of learning each member of society the basic principles of working with information, and bring it to people in the most complete and reliable form. The entire accelerating process of creating new information in various forms is making more and more difficult to promote it to direct consumers. The relevance of the problem of bibliographic information is directly related to the increasing volume of printed products, it becomes increasingly becoming to track the emerging new items and bring information about them to directly consumers.

Bibliographic activities, taken as a whole, organizationally fragmented is organically incorporated into different areas of social activities that ensure the functioning of the documentary communications system - in library, editorial-publishing, archival business, book trade, in the activities of book chambers, in research and informational activities. As part of these activities, the forms specific for each of them are mainly carried out practical bibliographic activities. The use of bibliographic informs in the book-selling business allows you to track the interests of buyers and the range of offered book products 1.

Despite the relevance of the topic, she, in my opinion, is not sufficiently lit in the special literature. The main provisions of bibliographic activities in their works "Methods for preparing for the press of bibliographic materials" and "The system of current bibliographic information and coordination issues" was formulated by Tatiana Isaakovna Sheynina 2.

The purpose of this work is not a comprehensive analysis of the problem, but the consideration of only one of the processes of bibliographic activities - bibliographic informs.

Main sources when writing term paper served the works of Korshunova O. P. "Bibliography: Theory, Methodology, Methodology" and "Bibliographer: General Course"; Tutorial Kogotekova D. Ya. "Bibliographic activities of the Library: Organization, Management, Technology"; "Bibliographer's Certificate" under the scientific editors of A. N. Vaneyev and V. A. Minkyina and a number of other works.

To achieve the goal, the following tasks should be solved:

• study special literature on this issue;
• summarize the views on the concept of "bibliographic informing"
• consider the main ways to organize work on bibliographic informs;
• analyze the methods of disseminating bibliographic information;
• make conclusions and suggest your recommendations.

Chapter 1. Refsions of bibliographic activities

1.1 Bibliographic Processes

The practical bibliographic activity is characteristic of two main, partially combined process: document bibliography and bibliographic service of consumer information.

Bibliography is a process of production (preparation) of documented bibliographic information in the form of bibliographic manuals. The bibliography process includes:

1. transformation (reflection) of the primary documentary array or flow through its bibliographic processing into source bibliographic information of search or communicative purpose;
2. targeted processing of source bibliographic information, its assessment in accordance with specific needs or requests.

The second moment or the bibliography stage is simultaneously inherent and bibliographic services, it seems to combine the two basic bibliographic activities process, discovering their organic relationship. The specific process of bibliographic services is the direct configuration of bibliographic information to consumers.

The characterized process structure of bibliographic deletion is graphically represented in Fig. one.

In general, it can be said that the bibliography process precedes and accompanies the process of bibliographic services, forming the necessary bibliographic basis of the latter.

The initial basis of the processes of library, bibliographic services and self-service is the bibliographic search. It is closely related to the search function of bibliographic information and expresses essentially the technological aspect of its practical implementation.

The bibliography process depends on the one hand, on the volume, form and content of its immediate documentary objects, on the other - from the specific target and reading attitudes of the established bibliographic information.

Bibliographic service is carried out in two main "modes": reference and bibliographic and bibliographic informs.

Reference and bibliographic service (SBI) is to accept the consumer request to information and issuing a response to the request. The presence of a one-time query and answer (work in the query - response mode) is a characteristic and mandatory trait of the SBI. Thus, in the most general form, the essence of the SBO in the library is concluded against the "Customer's request - a bibliograph response", in which the first element is the source point, the second - final result of the process.

The second "regime" of bibliographic services is to regularly bring to consumers of bibliographic information without requests or on the basis of long-term queries. Given this, the main forms of bibliographic informs are newsletters of new revenues to the library, reviews of literature organized by the libraries "Specialist Days", "Days of Information" or other similar events 3.

1.2 General Bibliographic Services

Bibliographic service, based on the modern understanding of the term, arose in libraries recently, if they mean their centuries-old history. Currently, it has become the most important area of \u200b\u200bthe libraries of various types.

Automation of bibliographic processes, creating opportunities for direct access to information resources of other libraries (including foreign), increases the role of this direction in the activities of libraries on the more complete satisfaction of the information needs of readers. At the same time, the requirements for the training of personnel dealing with bibliographic services are increasing.

In special literature, along with the term "bibliographic service", the term "information services" is found, which is a wider (generic) concept with respect to the term "bibliographic service". Currently, both of these terms are fixed in Interstate Terminology Standard 7.0-99. Information maintenance means "providing users with the necessary information carried out by information agencies and services by providing information services." Bibliographic information is one of the varieties of information, the provision of consumers is defined in the same standard as bibliographic service.

From the definition of the term "informational services" it follows that the information bodies and services include libraries with huge documentary resources intended to meet the information needs of all groups of readers. In addition to these terms, the terms "informational support", "Bibliographic provision", which are not synonyms mentioned above are sometimes used in print. In the same interstate standard, these Terminams are given the following definition:

• "INFORMATION SECURITY: COLLECTION information resources and services provided to solve management and scientific and technical tasks in accordance with the stages of their implementation ";
• "Information and bibliographic provision: a set of information and bibliographic resources and services to meet long-term information needs."

Consequently, informational and bibliographic support is also a type of providing information. At the same time, in addition to the process of bringing bibliographic information (provision of services), the indispensable component is the presence of relevant resources, their combination needed to meet long-term information needs. Such long-term information needs are inherent, for example, a team of scientific researchers (laboratories, a department), working on specific scientific topics.

Thus, for universal libraries, the main factors determining the nature of the bibliographic services carried out include, first of all, the cultural and economic profile of the region, the presence of libraries of other systems and departments, as well as the NTI bodies, the contingent of readers. For special libraries of enterprises, joint-stock companies, organizations have significant importance to the profile of these enterprises and organizations, the presence (or absence) in their structure of the informational authority. Therefore, even within the same type of libraries (for example, state CBS), the nature of bibliographic services, the content of bibliographic services will be different. One of the types of this service is bibliographic information defined in the previously interstate standard as "systematic support of the subscriber's bibliographic information in accordance with its long-term request." In turn, it is divided into three varieties: individual, group and mass informing.

The first two of these refer to the differentiated bibliographic informs, and the last to the undifferentiated (mass). In other words, differentiated informs are carried out taking into account the information needs of an individual or consumer group with similar (close) information needs, and undifferentiated (mass) - without taking into account these needs of a wide range of consumers, as defined in the standard - on socially significant topics 5.

It should be emphasized that a prerequisite for improving the quality and effectiveness of all forms of bibliographic services is the constant feedback With consumers of information.

Chapter 2 Bibliographic Informing

2.1 Bibliographic informs

2.1.1 General issues of bibliographic informs

Bibliographic informing in library conditions means regularly bringing to consumers of bibliographic information without queries or in accordance with long-term requests.

Currently, much attention is paid to differentiated bibliographic informs. The task is to regularly provide a guideline, specialists working in scientific institutions, design and design organizations, industrial and agricultural enterprises, in educational institutions, financial and commercial structures, information about new documentary sources of information necessary for their professional Activities. Follow the appearance of these sources by the experts themselves every year it becomes more difficult. An independent search for the desired information requires high time (sometimes 30-40% of the total working time of the specialist).

Many consumers of scientific and technical information with difficulty change the usual ways to obtain information that usually evolved in the years of forming them as specialists. Therefore, the library, offering services, should ensure their quality in order to gain confidence in new service forms.

Differentiated bibliographic information is different at the very difficult capacity (especially individual), which does not allow to extend this type of service on all consumers of information. This applies not only to major universal scientific libraries, but also to other types of libraries. Therefore, it is used mainly as a form of priority maintenance of individual categories of subscribers. Preferences provided to certain groups of readers are caused primarily by limited library capabilities of any type. Because of this, it is necessary, depending on the specific conditions, allocate the range of subscribers using the library services on the priority principle. The composition and the number of such subscribers are determined on the basis of, first of all, from the departmental affiliation of the library and the tasks assigned to it, as well as from the staff of employees and information resources.

Short description

The purpose of this work is not a comprehensive analysis of the problem, but the consideration of only one of the processes of bibliographic activities - bibliographic informs.
The main sources when writing a course work was the work of Korshunova O. P. "Bibliography: Theory, Methodology, Methodology" and "Bibliographer: General Course"; Tutorial Kogotekova D. Ya. "Bibliographic activities of the Library: Organization, Management, Technology"; "Bibliographer's Certificate" under the scientific editors of A. N. Vaneyev and V. A. Minkyina and a number of other works.

Content

Introduction 3.
Chapter 1. Bibliographic activity processes 5
1.1 Bibliographic activity processes 5
1.2 General Bibliographic Services 7
Chapter 2 Bibliographic Informing 10
2.1 Bibliographic Informing 10
2.1.1 General issues of bibliographic informs 10
2.1.2 Differentiated Bibliographic Information Technology 13
2.2 Selective information distribution (IRI) 17
2.2.1 General Questions IRI 17
2.2.2 IRI System Requirements 18
2.2.3 Functioning of the IRI system 21
2.2.3 Feedback and the effectiveness of bibliographic informs in the IRI system 23
2.3 Mass Bibliographic Informing 25
2.2.1 Lists of new arrival in the library as a form of mass informing 25
2.3.2 Other complex forms of informing 28
Conclusion 32.
List of references 34.

Bibliographic information is regular bibliographic service without queries and (or) in accordance with long-term requests. Its main goal is to notify readers about newly emerging documents necessary for scientific and industrial activities.

In the practice of libraries, 2 main types of bibliographic informs have developed: differentiated (individual or group), carried out in accordance with the permanent (long-term) requests or needs of a separate reader or a certain group of specialists;

undifferentiated (mass), Not oriented to a certain group and not taking into account their specific information needs (i.e. service without requests).

Individual bibliographic informing involves informing a specific consumer, carried out with its needs, and group - informing a certain group of consumer consumers, which are allocated to any sign and have relatives for the content of information needs. Most often, they are combined with belonging to one professional group.

The task of differentiated bibliographic information is to promptly and regularly provide subscribers with the maximum full bibliographic information about new documents.

Subscribers of individual informing of rural libraries are: heads of rural administrations, agricultural specialists, farmers and entrepreneurs, lovers (vegetables, flower, animal husbandry). Subscribers of group informs are labor collectives in general and groups of specialists or lovers. The number of subscribers and their composition of the library determines, taking into account local conditions and its own capabilities. Preparation for the formation of a number of subscribers includes clarification of topics, coordination of sources of information, types of literature and types of publications, transmission forms (oral, including by telephone, or written alert). All work on individual and group informs is taken into account in a file of informing.

Massibographic informing is not focused on a specific group of readers. It serves as one of the means of propaganda of literature entering the library, as well as the disclosure of the Library Foundation. Massibographic informing is intended to promote the informing of a wide range of persons and teams interested in the systematic receipt of information on newly appearing literature.

The libraries use a variety of forms and methods of work: preparation of newsletters of new arrivals and other information publications, exhibitions of new arrivals, day of information, expert day, reviews and open views, Thematic selection of literature, radio and telecasts, etc.

A common form of mass bibliographic service is the release of newsletters, in which, most often, information about the documents received.

The Bulletin of New Revenues includes new books entered into the library for a certain period (for example, once in a half). In the preface, the principles of construction applied legend and cutting words. The material is in a systematic order with the allocation of sectoral departments (in accordance with the BBC tables), within sections - in the authors alphabet (titles). If the title of the publication is difficult to submit its content, after the description is given a brief abstract. Also, records contain cipher books, which makes it easier for searching for the reader, and storage sigls.

Bibliographic information oriented on a wide range of consumer information.

The main goal is to promote the general education and self-education of users, can be carried out in conjunction with other organizations. With mass bibliographic informs, various forms of informing readers about the new literature are applied, about interesting events prepared by the library.

Forms of mass informs

Days of information

Exhibitions-viewing

Bibliographic Reviews

Bibliographic publications (bulletins, lists)

Card files of new arrivals

Information in the media

Exhibitions and open views New arrivals, familiarize readers with various publications (books, magazines, electronic inf. publications) received by the library for a certain period of time.

Card files

v themes of individual bibliographic informs (alphabetically);

v topics of group bibliographic informs (alphabet);

v themes of individual bibliographic informs on non-professional subjects (by alphabet)

P / P.	Date Infor Mirov	Number of documents	Number of Eabes. dock	P / P.	Date Infor Mirov	Number of documents	Number of Eabes. dock

P / P.	Date Inforing	Number of documents	Number of Eabes. dock	P / P.	Date Infor Mirov	Number of documents	Number of Eabes. dock

Exhibitions - Views Are constant, but the submitted material must be constantly updated. Their duration is established by the librarian, taking into account the regularity of the receipt of new products and their quantity.

Oral bibliographic reviews It can be both independent and serve as an addition to the exhibitions of new products. The review gives detailed information about the most interesting editions.

As a visual information material, posters like " A new book"," About this book argue "," Our new items "," It is interesting to read ", etc.

Day of information - this is a comprehensive form of bibliographic informs that can be completely dedicated to new products in all branches of knowledge , including informational and bibliographic, audio videos, CDs and others.

The information program includes:

v exhibition viewing new arrivals,

v oral bibliographic review

v conversations and advice on how to follow the new publications, collecting applications from readers.

Days of information can be thematic. For example: "Green pharmacy", "terrorism, yesterday, today, tomorrow", "grow and play and play", etc.

v The literature is chosen on the topic

v organized exhibitions and open views,

v Are the thematic reviews,

v invited experts for consultations,

v apply game forms (if appropriate),

v Order orders for books, magazines, etc. Edition.

Specialist Day - This is a comprehensive form of service, it is organized for specialists of a certain category (economists, teachers, etc.).

If a person's day is carried out for this category of employees for the first time, the selection of literature is carried out retrospectively, with a re-conduction - are limited to new arrivals.

The DS program may provide:

v reports, reviews, communications, lectures of specialists of the profile, relevant to the event;

v Exchange of experience, discussion professional problems, consultation;

v discussion of publications from periodicals;

v exhibition-view literature in the specialty;

v review of special literature;

v presentation databases;

v viewing video (slides);

v Collection of documents for copying documents or to receive them on MBA or through the EDD service

5. Specialty

6. Place of work, position

7. Address, phone (home, worker)

8. Topics name (topics) for which information is required

9. The purpose of informing (work, study, interest)

10.Shisters of information visible independently

11. Wides of materials included in the information (books, separate articles, etc.)

12. The performance of information (quarterly, monthly, as documents arrive).

All of the above applies to subscribers of collective informs.

Formation of card files

The following main sections allocate subscribers in the subscriber card:

v subscribers of individual bibliographic informs (in the alphabet of surnames);

v subscribers of group bibliographic informs (in the alphabet of the names of the enterprise and organizations, and inside the alphabet of the names of subscribers);

v subscribers of bibliographic informs on non-professional subjects (in the alphabet of the names);

organizations, municipal employees, specialists from the sphere of culture and art, health, education, entrepreneurs (small and medium business), other subscribers (persons registered by the library as such in a special card file of individual bibliographic informs).

It is necessary to identify potential subscribers, prepare advertising and informational materials on information service (oral communication, information letter, advertising booklet, electronic presentation, flyer, etc.)

Informing can be carried out by phone, e-mail, fax, sms, social networks, skype, qipi dr. on special blanks or information sheets In the form of a list of bibliographic records, may be accompanied by reference annotation and information text.

Informing is different from reference to what is systematically conducted in accordance with long-term requests.

To determine the information that can be used "Subscriber subscriber of individual bibliographic informs":

2. Year of birth

3. Education

4. Profession

Libraries are carried out legal education population, extending information on documents of local self-government and regulatory bodies. To this end, legal information centers are created, where regulations, rulings and disposal of local authorities are collected. Thematic folders can be created, for example: "local self-government", "social information in the region".

2 years ago Enottt Comments To record the concept of "information and bibliographic activity" Disabled

Views: 2 395

Informational bibliographic work is the basis of any library, regardless of its status.

Today, informational and bibliographic work is maintained to a greater extent on the formation of the skills related to the search for information, work with new computer technologies, as well as on the development of the analysis and synthesis of information obtained.

In Guest 7.0-99 "Information and Library Activities, Bibliography" Bibliographic activities are defined as an area of \u200b\u200bactivities to meet the needs in bibliographic information, that is, only a practical sphere is included in it, and research, educational and pedagogical components remain outside the limits.

An integration approach to bibliographic activities in such a wide understanding is more correct, when the cognitive sphere is included in it along with practical. Bibliographic activities this approach It is understood more widely as the area of \u200b\u200bactivity aimed at streamlining information functioning in society specific means and studying this process. This refers to the creation of special means of working with information, as well as the processes of scientific search and training. The meaning of this thesis can be disclosed sufficiently fully as a result of a detailed analysis of the basic elements of the bibliographic system and their relationships, that is, as a result of the identification of its structure.

The bibliographic service process is the direct configuration of bibliographic information to consumers.

The initial basis of the bibliography and bibliographic service processes is bibliographic search.

Bibliographic search is part of the widespread concept of "search", denoting the process of finding and identifying any thing, fact, properties in the mass of others.

The main distinguishing feature of the bibliographic search is that the documents are searched and communicated to consumers, but only information about them, i.e. Bibliographic information.

Partial cases of bibliographic search are bibliographic "location" and bibliographic "detection".

Bibliographic "Search" Refers to the sphere of bibliographic services and denotes the establishment and (or) refinement of the elements of the bibliographic description, missing or distorted in the request of the consumer.

Bibliographic "Detection" Indicates the process of comprehensive selection of documents as bibliography objects in order to follow their subsequent bibliographic processing.

Bibliographic service It is carried out in two main "modes": reference bibliographic; bibliographic informs.

Reference and bibliographic service (SBO) consists in receiving the consumer request to information and issuing a response to the request. The presence of a one-time query and answer (work in the query - response mode) is a characteristic and mandatory trait of the SBI. Thus, in the most general form, the essence of the SBO in the library is concluded against the "Customer's request - a bibliograph response", in which the first element is the source point, the second - final result of the process.

One-time query is a one-time requirement for information received in oral or writing.

The response to the request can also be issued in oral or writing - as a certificate, refusal or methodical advice.

Help is a response to a one-time query containing information relevant inquiry.

Failure is a response to a one-time query, containing the motivation of the inability to issue information relevant to the consumer. Two types of failures differ! Refusal at the request stage (when a library for one or another reasons refuses to accept this request) and the failure that followed the failed response search.

Methodical consultation is a response to a one-time query containing tips and indicating ways to obtain the necessary information (reference to search sources, recommendation to contact another library, etc.).

The main positive forms of response to the request during the MSO are certificates and guidelines. And those and others, depending on the nature of the information contained in them, are divided into bibliographic and factual.

Bibliographic references There are three main species: thematic, targeted, clarifying bibliographic data. Each such certificate contains bibliographic information found as a result of a bibliographic search for an appropriate type (thematic, addressful or clarifying).

Thematic bibliographic help includes a list of documents containable relevant thematic request.

Address Bibliographic Help - these are established on bibliographic sources (pointers, catalogs, card files, etc.) Data on availability and (or) accurate storage address (cipher) requested by the consumer of the document in a specific fund (library, archive, NTI, bookstore ), i.e. bibliographic information formally relevant inquiry. Certificates of this kind are sometimes inaccurately called "library".

Help specifying bibliographic data is associated with finding and (or) clarifying elements of the bibliographic description of the document that are missing or distorted in the consumer's request. It is here that we are dealing with "bibliographic location" as a private case of bibliographic search.

Factographic reference is information on the merits of the question (facts, digital data, dates, etc.).

Bibliographic consultation contains tips on the use of specific documentary sources of information (bibliographic benefits, reference books, textbooks, etc.).

Factographic advice includes an indication of a particular person who can help in performing a request, address of another library or institution, etc.

Bibliographic informs And the library conditions means regularly bringing to consumers of bibliographic information without queries or in accordance with long-term requests. The main forms of bibliographic informs without requests are bulletins of new revenues to the library, literature reviews conducted in the library and outside it (transmitted by radio and television, published on the pages of periodic press), as well as organized by the library "Days of Information", "Specialist Days", "Bibliography Days" and other similar events.

An important form of 6 illustrative informs in accordance with long-term requests is to bring bibliographic information to consumers in the mode of its selective distribution - IRI system. which is sometimes referred to as the differentiated distribution of information (DRI).

Characteristic features of this form of individual bibliographic services in the library conditions are reduced to the following:

- leading scientists and specialists or small groups are as subscribers of the IRI system, most acutely needed in strictly profiled bibliographic information;

- the information needs of subscribers are formulated in the form of a list of topics (permanent requests), in accordance with which the dissemination of bibliographic information is carried out;

- Bibliographic information is communicated to consumers quickly and regularly, in strictly established intervals. At the same time, the system should provide high accuracy indicators and especially the completeness of the search and issuance of bibliographic information;

- For the processing and bringing bibliographic information on the IRE system, modern are widely used. technical means automation of bibliographic processes;

– mandatory condition The successful functioning of the IRI system is the constant feedback to the system subscriber, which allows you to adjust the theme of requests in a timely manner and increase the relevance of the bibliographic information provided. Usually for this purpose special coupons are used. feedback in which provides for the assessment of consumers coming to them;

- The IRI system should provide subscribers not only by bibliographic information, but also primary documents (or their copies), requests for which are coming during feedback to the subscribers of the system.

It should be emphasized that constant feedback from the consumers of information is the necessary prerequisite for the improvement of the quality of the effectiveness of the effectiveness of all forms of bibliographic services.

Bibliographic activities

To the means that the bibliograph uses in the processes of bibliographic activities to achieve their goals includes: Methods of activity; Production channels and bringing bibliographic information to consumers, technical means.

Methods of bibliographic activity. In various processes of bibliographic activity, various methods are used. In biblies, according to a long tradition, especially much attention is paid to the methods of document library. These methods, thanks to the partial combination of the two main processes of bibliographic activity, are largely characteristic of both bibliographic services.

Bibliography methods. Separate bibliography methods for character and goals (and according to their compliance with the main stages of the bibliography process) can be combined into two groups: analytical (analyzing) and synthetic (synthesizing).

TO analytical methods Bibliography include:

1. the general bibliographic analysis of the document carried out in order to clarify its main themes, formal and meaningful features, advantages and disadvantages, targeted and reading purposes;
2. bibliographic description of the document;
3. annotation or referencing;
4. indexing and subjects, i.e., the expression of the content of the document using substantive headings or symbols of some classification.

The result of the last three operations in the aggregate is combined into the bibliographic record, the compilation of which forms the transition from the synthesizing methods of the bibliography and may therefore be considered to be considered as the first and second.

TO synthetic methods Bibliography include:

1. identifying documents as bibliography objects in order to follow their subsequent bibliographic processing, which is an initial synthesis, which is actually the preceding stage of bibliographic analysis;
2. selection of documents on predetermined criteria;
3. grouping entries in the bibliographic manual.

The conventionality of the allocation of analytic and synthetic bibliography methods is that in reality the processes of bibliographic analysis and synthesis are dialectically interrelated and mutually due to each other and in the real bibliography process are largely carried out simultaneously.

Methods of bibliographic services: Method of identifying documents (as a method for implementing a summary function); Method of document alert (as a way to implement the communicative function); The method of recommendation of documents (as a way to implement the evaluation function of bibliographic information).

In addition, in bibliographic services are used more private, specific methods (rules) of work, for example, methods for receiving requests and issuing answers, methods of operational bibliographic search for answers to various types of requests in the course of reference bibliographic services, etc.

To the means also belong production channels and bringing bibliographic informationtion. They are quite numerous: these are printed and electronic bibliographic editions, touch and pretty lists, media, book publishing materials, interpersonal information channels, computer techologies. All of them are specific, possess certain advantages and disadvantages, which allows them within unified system To complement each other, mutually compensate for the weaknesses of each other.

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