entranceI can not go to origin what to do. Origin can't see my internet connection
If you forgot your Origin account password, you don't know the answer to Secret Question or are faced with the fact that attackers have stolen your account, then you have two ways to fix the situation. First of all, you need to try to recover your password by email. If this does not help, or you probably know that the profile is in the hands of scammers, you need to contact technical support.
Password recovery
Let's start with simple recovery a password that does not require an answer to a secret question or calls to technical support. So, the user forgot the key to the Origin account, what should he do:
A message with a link will be sent to the mail. By clicking on it, the user can reset the password that he forgot. After resetting the key, you need to come up with and write a new cipher twice to regain access to your account. 
If the letter does not arrive in the mail, make sure you enter correct address in the form of recovery. In addition, you need to check the Spam folder in mailbox... It is recommended to add an address technical support EA to your email contact list.
Recovering a stolen account
Password recovery is usually straightforward, but what to do if your Origin account is stolen. If account hacked, you need to contact technical support. This applies to several cases:
- Account data was lost as a result of hacking.
- The secret question and answer have been modified by an attacker.
- The attached e-mail is replaced by a cracker with a different address.
In addition, you should contact technical support if you have problems with changing your account information. If you have forgotten the secret question, want to change it or set a different answer, then you cannot do without the help of specialists.
To chat with technical support, you need to log in to Origin. Since the account has been hacked, you will have to register a new profile or use the account of another person who is ready to provide you with authorization data.
Communication methods may vary depending on the game, platform and country of residence. For example, to restore access to Need for Speed on PS4 or to FIFA16 on PC you need to call the specified number to the technical support service. Sometimes it is possible to use e-mail, through which you can contact a support specialist to reset your password.
The difficulty of restoring a stolen profile is that an attacker can change all personal data in the profile in a short time, from e-mail to a secret question.
So prepare in advance license key the purchased game, so that, if necessary, you can prove that you really made a purchase, and now you have become a victim of scammers.
Using chat
In the English version of the support site, it is possible to enter Live Chat, in which you can conduct a dialogue with a specialist in real time. This method is faster than sending an application or calling a number that only works during the day.
The answer will have to wait. When a specialist is ready to communicate, his name will appear. Describe the problem, inform the Origin ID and the e-mail to which the account was linked. A support specialist can check with you the date of birth that was specified when registering an account. If you do not remember what you wrote when you created your account, then it will be difficult to restore access.... Ask him to provide the license key for any installed game or other information that will help to identify you as the owner of the account. 
Very often, users are faced with the error that network authorization is temporarily unavailable. Origin in this case is the unrivaled leader. It is this application that most often makes users think about solving the problem. Fortunately, you should not immediately panic, because there are more than enough reasons for the error. Not all of them are dangerous or hopeless. Most failures can be fixed on their own and without problems. Why is network authorization temporarily unavailable?
Origin: incorrect installation
The first reason is not really correct installation programs. In this case, an error appears almost immediately: network authorization is temporarily unavailable. Origin (application) on the first connection to the system does not provide an opportunity to log in.
Do not be surprised and panic too. To fix the situation will help complete removal program and, of course, its subsequent installation. It is advisable to disable all background programs, as well as anti-virus and security systems for this period, otherwise the error may repeat itself. Ready?
Then run the utility and look at the result. In case of incorrect content installation, you will no longer be afraid of the message that network authorization is temporarily unavailable. Origin after reinstallation, as practice shows, works great for a while.
System crash
Move on. The program itself is not always to blame for certain errors. Sometimes it also happens that the operating system is the main cause of the problem. Is network authorization temporarily unavailable (Origin)? What to do in this case?
You can try to close the program and restart it, or better yet, turn off and turn on your computer. As a last resort, restarting your "machine" is very effective method dealing with many application bugs. If the "root of evil" was system failure, it will disappear. And you will be able to continue working with the program in full force.
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What else can you assume if you see the alert: network authorization is temporarily unavailable (Origin)? How to fix the situation? It all depends on when the error started to bother you. If immediately after installation or short-term use, you can use one more trick.
For example, find a special one. Sometimes it is simply absent or, for some unknown reason, is not registered in the operating system. Therefore, the application is experiencing problems. Download it and then run it. This must be done with administrator rights.
This usually helps. And you will no longer receive a message on the screen that network authorization is temporarily unavailable (Origin). There is still no progress? Still getting the error? Well, don't be upset. Instead, one might think about what other reasons exist.
The network is gone
Sometimes they become the reason for the failure of certain applications, Origin also applies here. If an error occurs, which says that network authorization is temporarily unavailable (Origin), before starting all actions and thoughts, check the operability of the Internet.
Maybe the network disappeared or disappeared for a few seconds at the time of connecting to the program? Or it doesn't work for you at all The World Wide Web? In this case, there is no way to deal with the error, unless you just wait for the Internet to work.
Please note that if you have too many programs enabled at the same time that require a network, this can also lead to an error. Unfortunately, here you will have to disable everything that is possible, minimize the entire spectrum of running utilities that work with the Internet. Also a very effective technique. If the error in Origin no longer recurs after disabling any specific applications, just do not activate the software at the same time.
Incompatibility
But this is not the end either. If you get a message that network authorization is temporarily unavailable (Origin), Windows 8 or 10 may be hiding the reason. These operating systems have some problems with some applications. Origin is one of them.
It's all about the banal incompatibility of the system and content. This does not happen often, but it does take place. You can try running Origin using the compatibility settings as an administrator, but you don't really need to hope for that. In Windows 8, this method can still help, but with the "top ten" Origin is not yet compatible. And so there are two ways out.
The first is to refuse of this application basically. This will save you unnecessary headaches. The second is a change operating system the one that works fine with Origin. This method is most commonly used by users.
Viruses and the registry
So we got to the last reasons that can generate a message that network authorization is temporarily unavailable (Origin). These include the infection of the computer with viruses, as well as "cluttering" the computer registry.
As soon as you first encountered this problem, and also excluded all system failures and reinstalled the content, you need to scan the OS for spyware and viruses. Cure everything potential threats, and what does not respond to treatment must be removed once and for all. Please try again with Origin.
Does not help? Then you can try cleaning the system registry. Better to do it automatically. CCleaner will help you with this. Analyze your computer, and then click on "Cleanup". System registry clean. It is advisable to reboot the system before resuming attempting to work with Origin.
So we have studied everything possible options, in which Origin appears a message about the impossibility of authorization. You can see that there are a lot of them. It is simply impossible to predict what exactly happened. It is better to try the entire list proposed to combat the problem, some of this will definitely help you.
Most Electronic Arts games only work when launched through the Origin client. In order to enter the application for the first time, you need to connect to the network (then you can work in offline). But sometimes a situation arises when there is a connection and is working properly, but Origin still reports that "You must be online."
There are several reasons for this problem. We will consider the most popular ways to return the client to work. The following methods are only effective if you have a working internet connection and can use it in other services.
Method 1: Disable TCP / IP Protocol
This method can help users who have installed Windows Vista and newer OS versions. It's pretty old problem Origin, which still has not been fixed - the client does not always see the TCP / IP version 6 network. Let's see how to disable the IPv6 protocol:
Method 2: Disable third-party connections
It may also be that the client is trying to connect using one of the known, but in currently invalid internet connections. This is corrected by removing unnecessary networks:
Method 3: Reset Winsock Directory
Another reason is also related to the TCP / IP protocol and Winsock. Due to the work of some malicious programs, the installation incorrect drivers network card and other things, the protocol settings could go wrong. In this case, you just need to reset the parameters to their default values:
Method 4: disable filtering of SSL protocols
Another one possible reason- filtering function is enabled in your antivirus SSL protocols... You can fix this problem by disabling antivirus, disabling filtering, or adding certificates EA.com in exceptions. This process is individual for each antivirus, so we recommend that you read the article at the link below.
Method 5: Editing hosts
hosts is system file, which is very fond of various malicious programs. Its purpose is to assign specific IP addresses to specific site addresses. The result of intervention in this document there may be blocking of some sites and services. Let's see how to clean up the host:
The methods discussed above help to return Origin to working capacity in 90% of cases. We hope we were able to help you deal with this problem and you can play your favorite games again.
- Editorial site
Origin tech support: how to contact the experts
How to contact Electronic Arts support. Tickets, email, technical support phone, official forum, VK group
Origin is EA's game client, large company from the global industry computer games... The audience is over 14 million people and the developer studio has created technical support to solve user problems. She works in different languages. Support has been working since the very foundation of Origin. Initially, the experts spoke only in English, but the Russian-speaking branch of EA has been operating for several years, so knowledge foreign language will not need.
There are ready-made answers to popular questions in the detailed FAQ on the official website. There are no restrictions on questions - they will definitely write to you, they will try to understand the problem. But do not ask the questions listed in the list of frequently asked questions, as an answer you can get an offer to search among the ready-made answers. If there is still no solution to your problem, contact the staff directly. There are several ways to do this.
What questions can you ask
Technical support does not advise players on basic setup account and passing games. Support staff will not provide you with a discount and will not tell you about upcoming promotions.
Technical support specialists will help with the following difficulties:
- Doesn't start Origin app or one of the games;
- The performance of the game is too low, although your PC meets the requirements;
- I can't buy the game or content for it;
- Get back lost access to the profile;
- Problems with transferring money to the game store;
- Complain about insults and violations;
- Tell about errors and bugs;
- Report lost coupons and discount codes;
- Restore the secret word or change the login;
- Reset achievements in an online game.
Where to write, creating a ticket on the site, email
1. On the EA website, scroll down to the bottom, or find the Help menu item on the home page;
Choose a theme, platform and keywords your game problem.
2. Click on the "Contact us" button;
Confirm the action.
3. Select the game with which there is a problem, and specify the game platform used (PC, Windows or Mac);
Specify the game
4. Click on the box with the question of interest, select the clarification and method of communication: by phone or e-mail. You must be logged into your account.
Choose a topic, nature of the problem and a way to contact you
How long to wait for an answer
Experts respond within a few days. Usually it takes two days, but if the workload is light, the support responds on the day the application is submitted.
You can also write a letter to email [email protected]
Live chat consultation
The Origin error is terribly infuriating, the solution is achieved as follows.
Error type:
- Network authorization is temporarily unavailable;
- When you log in for the first time, you must be online;
To resolve the issue with the error as much as possible, follow the options and try until it starts.
Option 1
Both validating and correct.
- Restart the modem for a couple of minutes, unplug it.
- Remove Origin via the Add / Remove Programs control panel
- If possible, perform windows updates, but unless it hangs with updates.
- Downloading from the official site latest version, install.
- Trying to run. If we see network authorization is temporarily unavailable, or when you log in for the first time, you must be online, go to option 2.
Option # 2
Let's start with the more likely reason for removing old certificates. You can remove them in two ways:
- Method one.
2. Method two.
- certmgr.msc
- In the left column, select - trusted root certification authorities -> certificates
- In the right, we sort by name, look for VeriSign and delete everything
- we close we try to start, straight without restarting the computer.
Option # 3
We clean the hosts file
- File Path: C: \ Windows \ System32 \ drivers \ etc
- Open with notepad
- We delete everything that we see there except for the line
127.0.0.1 localhost - If it doesn't save, we transfer the file to the desktop, delete the file from system folder, make changes to the file on the desktop and transfer it to the folder where the file should be.
- Launching Origin
Option # 4
- Find the icon Internet browser Explorer
- Right-click and run as administrator
- You open browser properties -> connection tab -> network setting button
- We put a tick on the item - automatic detection parameters
- Launching Origin
- If again we see that authorization is temporarily unavailable, go ahead.
Option # 5
Let's clean up the registry.
- Click on the Win + R keyboard, write the command regedit
- In the panel at the top, select search, enter origin there and press search by folder.
- as it finds - delete everything exe and folders
- When searching, simply press F3, after deleting what was found, and when you click, the search will continue through the registry branches.
- It's not a bad idea to use Glary Utilites as well. perfectly removes all unnecessary.