entranceHigh speed connection error 691 what to do. Internet connection errors in Windows
Good afternoon, dear readers and guests of the blog, we continue our study with you network technologies on the base operating system Windows Server 2012 R2, today I want to replenish our collection of knowledge with you regarding all kinds of errors in connecting to the VPN server, and today you will find out the reasons for the appearance error 691 and event ID 13 in the NPS magazine. Let's see how this whole thing is solved and diagnosed.
What error 691 means
And so there are users who have the Windows 8.1 or 10 operating system installed on the client machine, at the time of connecting to the VPN server, the user receives the following message:
Error 691: B remote connection denied because the specified username and password combination could not be recognized, or the selected authentication protocol is not allowed on the server remote access
Reasons for the error
Let's look at the main reasons for this problem:
- If we are talking about connecting to an Internet provider, so that through this connection, then make sure that you do not have a post on the account
- Correctness of entered data
- Not correct settings in VPN connection
- Blocking by an antivirus product or on your firewall (router)
- Server side errors
Let's take a closer look at each of the reasons now.
How to fix error 691
- And so if the connection goes to the provider, then you need to check the balance, there are several options, or some kind of personal account (for example, look from a mobile), or call technical support and clarify
- If there are no locks on your personal account, then the most common mistake is incorrect credentials or the wrong connection method is selected, here I will tell you in more detail.
If you created a vpn connection a long time ago, this does not mean that you do not need to check this item, for the only reason that the settings on the server side may have changed, and the fact that you might have missed this news is your problem. Go to the official website or call technical support and clarify all the data:
- Server address
- Connection protocol
- Authentication Method
- Ports
Then go to the properties of your network connection, for this press Win + r and in the run window write ncpa.cpl
As a result, you will see the "Control Panel \ All Control Panel Items \ Network Control Center" window and general access"here you can find all your vpn connections. Go to" Change adapter parameters "
As a result, here you need to find your VPN connection.
Make sure you are using the correct connection protocol, because of which we were already catching error 806. Go to the connection properties, right-click and go to the "General" tab and check the correctness of the server address.
Very often I have seen connection failure with error 691 in windows 7 precisely because of wrong type protocol on the Security tab and make sure the authentication method is correct.
We bring all the settings in the proper form, and in accordance with the requirements of the provider or service provider. We save and try to connect.
- Now let's look at the errors on the part of the VPN server itself. I had just this case. I will describe the scheme. There is a virtual machine with microtik and it works as a gateway and VPN server, which for authentication contacts the radius server that has an Active Directory database, by which it sees who came to it. And just in this bundle there were problems, on the server I saw this error;
The RADIUS message was received from an invalid client IP address 10.152.1.100 of the RADIUS client. Event ID 13
In fact, the NPS server kicked the user when trying to connect to it and gave him error 691. There are several reasons, and almost all of them were on the side of the microtic. What you need to check on it:
- Shared secret key
- Connection protocol
- Ports
On the side of the NPS server and radius settings, check that NPS has been registered in Active Directory, if not, then do it.
You will see a pop-up window confirming your operation.
Also on the network policy server, make sure that in the radius properties of the connection you can check dns name or Ip address, VPN server
You should not have that during the check the message "This host is unknown" will be displayed, because of this you get the error "RADIUS message was received from an invalid client IP address"
- And also make sure that you do not block ports, both from the server side and from the client side, an example can be routers that cut GRE packets or Kaspersky's antivirus, if you have NPS installed, then its ports can be viewed in the server properties. I have 1812, 1645 are authentication ports, 1813, 1646 are ports for credentials.
Some users are facing error 691 from Rostelecom. What does it mean and how can you get rid of it? Let's figure out these issues together.
Rostelecom is one of the largest Internet providers. Why do customers choose this particular company?
- Provider provides high quality services.
- Significant data transfer rates can be obtained.
- Optimal prices are offered.
- Promotions are often held, discounts are provided for customers.
- Most subscribers have no problems.
- The internet connection is stable.
- Additional equipment can be purchased from the company.
- There is a round-the-clock support service.
- The company introduces new standards and renews equipment.
- Offers several ways to manage your account yourself.
- Quickly eliminates emerging accidents and failures in the system.
- Presented in a huge number of cities.
- Connects new settlements.
Rostelecom connection error 691 - what does it mean?
Error 691 when connecting to the Internet at Rostelecom is observed in individual subscribers. Let's list the probable causes of its occurrence:
- The credentials are incorrect.
- Another subscriber is already registered under them.
- The balance went into negative values.
Error 691 at Rostelecom - what to do?
The first step is checking the balance. There are several ways to find it out:
- Call the contact center.
- Use your personal account.
- In the application.
If you have access to mobile internet, then you can go to the program for smartphones. Would need:
- Visit the official store.
- Download the program "My Rostelecom" in it.
- Launch the application.
- Pass authorization in it.
- In the program, you can view the current balance and make a replenishment.
You can also contact a contact center specialist at 8 800 100 08 00. He will examine the current balance and inform the client of the information of interest.
How to top up?
You can replenish your Rostelecom account in various ways:
- Through the terminal.
- On the company's website.
- Via smartphone app.
- In the Internet banking system.
- With the help of electronic money.
- Through third party services.
The easiest way is to pay with bank card or from an electronic wallet. The operation will take a minimum of time from the user and will not cause problems.
How to fix error 691 for Rostelecom?
If the balance is positive, then in order to correct the error, you will need to verify the accuracy of the credentials. Try to create a new access using the following scheme:
- Open the section with settings.
- Find network connections in it.
- Proceed to create a new connection by local network.
- Protocol - PPPoE.
- Enter data for authorization on the network.
- Create a connection.
Where can I find my credentials? Usually they are indicated in the contract for the provision of services. Read the agreement carefully and find the data to connect to the network.
If the parameters are not suitable, the Internet connection has not appeared, then call the contact center. Experts will study the problem, create a new one account and will give you data for authorization on the network.
Additionally
- Examine the integrity of the cable.
- Check if it is connected to the equipment.
- Determine how reliable the port contact is.
- Try removing the wire and reconnecting it.
In some cases, error 691 can occur due to poor contact with the port or damage to the cord. Therefore, check all possible versions to find the cause of the problem.
Description: Unable to connect to the remote computer, therefore the connection port is closed.
1) Incorrect security settings in the antivirus program
You need to properly configure or disable the built-in firewall in your antivirus program (it is better to disable the antivirus completely).
2) Enabled "Windows Firewall"
Disable "Windows Firewall" according to the Instructions for disabling "Windows Firewall"
3) If your operating system is automatically updated, then try starting the service Windows recovery to the last working restore point.
This can be done according to the instructions for
Error 691
Description: Access is denied because the given username or password is not valid on this domain.
Possible reasons for the error and how to fix it
1) Negative balance.
Check your balance. This can be done in your personal account by the address http://stat.k-telecom.org/
2) The username or password was entered incorrectly.
Check if you entered your username / password correctly. Please note that all characters written in the password must be entered. Also, observe the upper and lower case when writing the password. Also check if the VPN server address is entered correctly in the settings
Recreate the vpn connection if the login / password re-dialing did not help according to the instructions: VPN settings
we try to connect in 5-10 minutes if it does not help then we call technical support
We remind you that in no case do not give anyone your login details
Error 692
Description: A hardware failure on the port or device attached to it.
Possible reasons for the error and how to fix it
1) Port hardware failure
Restart the computer completely
Re-create VPN connection:
Download utility automatic tuning at: http://stat.k-telecom.org/
Or according to the manual VPN settings
Also, in Windows 7, error 692 = 691 error, if, when connecting, vpn stops at the “Verify username and password” stage, then see the instructions for eliminating error 691
Error 718
Description: The connection was interrupted because remote computer did not answer in time.
Possible reasons for the error and how to fix it
Try to connect in 15-20 minutes
Error 720
Description: No PPP control protocols configured.
Possible reasons for the error and how to fix it
To restart a computer.
Perform a system restore (especially if the system was recently updated) according to the System Restore Instructions
Reinstall Windows or try step # 4 *
Remove and reinstall TCP / IP *
Open up command line(Start - Run - cmd) Sequentially execute the following commands:
netsh int ip reset resetlog.txt
netsh winsock reset
After that, we restart the computer. A warning! Running the netsh winsock reset command can adversely affect the operation of programs that access the Internet or monitor data on the Internet, such as antivirus programs, firewalls, and proxy clients. When wrong work using one of these programs, after using the method in question, reinstall the program to restore it to work.
Errors 741,742,734
Description: The PPP link control protocol was interrupted.
Possible reasons for the error and how to fix it
1) Incorrect security settings
check the VPN connection settings according to the VPN settings instructions
It is also possible to recreate the VPN connection using the automatic configuration utility
http://stat.k-telecom.org/
Error 735
Description: The requested address was rejected by the server
Possible reasons for the error and how to fix it
1) The error occurs if an ip-address is registered in the properties of the TCP / IP VPN connection.
Checking VPN settings:
Launch the icon from the "K-Telecom" desktop and press the "Properties" button in the window that opens
In Windows 8 Launch the icon from the "K-Telecom" desktop and in the window that opens, right-click on the connection and select "View connection properties"
Go to the "Security" tab and set "Data encryption" as in the picture below for your operating system:
Windows XP / Windows Vista
Windows 7 / Windows 8
Next, go to the "network" tab, find "Internet Protocol TCP / IP (for Windows XP / Vista)" or "Internet Protocol version 4 (for Windows 7/8)" select, click the Properties button. We mark the items "Get ip-address automatically" and "Get DNS-server address automatically"
Recreate the VPN connection using the auto-configuration utility
You can download the automatic configuration utility at: http://stat.k-telecom.org/
Error 769,800,807,809,1231,1232
Description: The specified destination is not reachable.
Possible reasons for the error and how to fix it
1) There is no link (on the "local area connection" icon there is an inscription "the network cable is not connected").
We check if your network card is enabled.
For Windows 7: Start - Control Panel - Network and Internet - Network and Sharing Center - Change adapter settings
For Windows XP: Start - Control Panel - Network Connections
If the state of the local area network connection is disabled, enable it by double-clicking the left mouse button.
"Local network connection" is crossed out with a red cross and the bottom is signed "The network cable is not connected", then check whether the network cable is connected to the computer, if not, then reconnect it. If it does not help, then call technical support.
We check if the network card receives the network address:
To do this, click:
Start - Control Panel - Network and Internet - Network and Sharing Center - Change adapter settings - Right-click on the "Local Area Connection" icon and select the state
In the window that opens, click the "Details" button
In the "Network Connection Information" window, look at the address you received .. if it starts with 169 .. then call technical support
2) Incorrect LAN settings
3) Blocking by an antivirus program
make sure that the firewall or antivirus with a built-in firewall does not block the connection according to Configuring firewalls in antiviruses
Error 789
Description: The L2TP connection attempt failed due to an error in the security layer during negotiations with the remote computer.
Possible reasons for the error and how to fix it
1) OS does not support l2tp. Mostly given error occurs on Windows WP
Use the automatic VPN connection configuration utility. http://stat.k-telecom.org/
Page caching
Description: In the process of transferring information over the network, caching of Internet pages can be used - the process of storing frequently requested documents on (intermediate) proxy servers or the user's machine.
Possible reasons for the error and how to fix it
You need to clear the cache in your browser. How to do this can be found in the section
There is a situation when, when connecting to the Internet through a VPN connection, instead of access, we receive messages with error 691 and a proposal to try to connect again.
The most common reason for such a message is an incorrect login and password entered by the user for access or incorrectly entered settings.
To solve this problem, it is worth trying the following steps. We check the correctness of the entered username and password, keyboard layout and case of characters (possibly CapsLock is enabled).
In the network connected, check that the IP address you entered is correct, it matches the specified provider.
Check the "enable domain when logging into Windows" function is disabled.
If the above is configured correctly and the error occurs further, you should contact your Internet provider.
First of all, you need to check if you forgot to pay for the Internet. After all, error 691 tells us that all the connection settings are correct, and the problem lies precisely in the user's data.
More often, those who only recently connected the Internet from a certain operator and finished the first free or initially paid month of use find themselves in such a situation. Payment for the Internet occurs in different ways, as a rule, such data is written in the documents from the modem. If not, just call your ISP.
Data entered incorrectly (password or login)
Another common reason is a mistake in entering a username or password. Try to enter your details again. Do not forget to check if you have pressed the button " Caps lock», Which allows you to write in large letters without pressing Shift. The same applies to the space and changing the input language, for example, if you wrote Russian "e", which should be entered as English. If all else fails, then call the provider and find out if they are experiencing any failures. Also restarting the computer sometimes helps, and a short wait of 30-40 minutes.
Firewall problem
In rare cases, a firewall might block the connection. Open the Control Panel and select the Windows Firewall program. Next, check if there is a check mark on the firewall permission to block all incoming connections, if so, remove it. You can also disable the firewall, but you only need to do this for a while to find the cause of the error.
how to fix error 691 when connecting to internet windows 7
Error 691 when connecting to the Internet Windows 7
PPPoE Connection
If you connect to the Internet via PPPoE, then the reason for the error may be incorrect VPN server data. To verify the VPN go to "Network Connections" and open the "ELNET_INTERNET" properties by clicking on it with the right mouse button and selecting the required line. In the properties, check if there are any errors in the entered data, in particular the IP address.
Error 691 reports that the user is using incorrect credentials to log on to the network. You can check this at the stage of establishing access to the Internet. If we talk in simple words, then error 691 indicates that the server of the Internet provider cannot correctly identify this user.
Causes of error 691 and how to fix it Error 691 can occur for many reasons. So, for example, you may have entered the wrong password or username. Maybe you do not have enough funds on your account or this login is already authorized on the server. Quite often, the 691 error occurs when a user tries to create a new connection. It can be related to input wrong password or login.
To avoid this problem, it is better to first type the user's registration data in a simple text editor, and then just copy them in the authorization window. Error 691 can also be caused by a negative balance. The solution to this problem is quite simple: you just need to check the account and, if necessary, replenish it. Today, most Internet providers allow you to enter the user's personal account without authorization.
Some people have to call the service to find out their balance. technical support... Error 691 can also be issued to the user if the previous session was not closed. This can happen due to the incorrect disconnection of the Internet. Just wait 5 minutes and try connecting again. If you still failed to establish a connection, then try calling your operator's technical support service. An important point: Error 691 is not always shown in the Windows 7 operating system.
Instead, error code 692 appears quite often. If an error message occurred while checking the password and username, you should try the steps that have already been described above. Errors with codes 678, 651, 825 As mentioned earlier, error 691 is far from the only error that users encounter when trying to establish a connection to the Internet. There is another fairly common problem, the reason for which may lie in the absence of a response from the server.
The error code may differ in different versions operating system. WindowsXP users will encounter error number 678, WindowsVista users with code 815, and Windows 7 users will encounter error 651. Causes of error 678, 651, 815 and how to fix it This error can occur for many reasons. These include: - problems on the side of the provider; - cable break; - Errors in the anti-virus program or firewall; - incorrect configuration of the device. Video: Error 720 Unable to Connect to the Internet.
Connection error how to fix If an error with code 691 in most cases can be eliminated on its own, then when an error with codes 678, 651, 815 appears, the user can simply try to check the operation of the subscriber device and the integrity of the cable inside his home, as well as turn off the firewall and antivirus program... An important point: check if the network cable is connected to your computer.
Even such an elementary thing can cause an error number 678, 651, 815. Error code 619 Different Internet providers use different technologies connecting subscribers. The technology used will also determine the reasons for the error number 619. As a rule, users who connect to the network using PPPoE will find it when they enter their password or login incorrectly. Subscribers who use 3G or 4G to connect to the Internet may encounter an error code 619 if there are problems with the port or modem.
In this case, you can advise to reinstall the driver or connect the device to a different connector. Some subscribers prefer to connect to the internet using a VPN. Error code 619 in this case may indicate incorrect security settings. To fix the problem, you can try to set in the "Security" tab the parameter "When checking is used" to the position "Safe password".
This type of connection is used by subscribers of home Internet from Beeline. Error code 769, 800 When such an error occurs, the first thing to do is to check for active connection over a local network. To do this, go to the "Start" menu and under "Network Neighborhood" select "Show network connections".
If you see that the local connection icon is gray, you need to enable it using context menu... If you are not connected to a local network, the problem is most likely related to the driver. You can use the disc supplied with your hardware to reinstall the driver. Also, the driver can be downloaded from the official website of the manufacturer.
In most cases, this error occurs due to the user's carelessness when setting up the modem and entering a username / password when connecting to the Internet.
So, the following reasons are possible that windows displays the message "remote connection refused":
An incorrect username or password is entered (as the most common cause of system failure with code 691);
- The server is not functioning PPPoE protocol(or vpn server, depending on established method internet connections);
- Installed wrong settings connections;
- Error in the settings of the "Secure Password" function.
At the same time, this connection failure does not depend on the operating system installed on the operating system (windows xp, windows 7, etc.) and the type of PC connected to the Internet.
How to fix 691 connection error?
If, when connecting to the Internet, the modem gives you an error code of 691 (and before such problems did not arise), it may have failed established login or password. Restart your PC and enter the data manually (you can find the login / password provided to you on the last page of the agreement with your provider). Do not forget to check if "Caps Lock" is activated and if you plan to enter information in the same language.
Also, if 691 connection error occurs, it is recommended to check the network settings. To do this, go to the "Control Panel" and select the "Network Connections" section there.
Be sure to check the security settings set there: check the box next to "Request username and password", as well as "Show connection progress".
For some providers, this error may occur if your account does not have enough funds to use this service.
Try to go to the provider's website (usually it operates on a local network and is available even when “remote connection is refused”) and check the balance of your account using your personal account.
Also given code errors can occur after installing new equipment: for some Internet providers, it is advisable to indicate the network equipment used in the personal account on the provider's website.
As a rule, the above measures are enough to stop bothering you with the 691 connection error, otherwise we recommend that you contact your provider for qualified assistance.
Error 691 when connecting to the internet: how to fix it?
Most likely, we will be right in the truth of the statement that modern life without all-encompassing digital technologies would be much more difficult. And that's putting it mildly. At the same time, an unexpected error 691 when connecting to the Internet can occur for almost any of you, dear reader, which in fact makes the user defenseless, depriving the latter of the opportunity to use the unlimited resources of the global network. However, you will learn how to fix this kind of error on your own right now. Useful material is waiting for you!
Wired and wireless internet technology: the reason for the missing internet connection
In general, it doesn't matter how the user gets access to global network Internet. We will also keep silent about the acceptable speed and desired comfort in the process of web surfing.
If the error we are considering, you need to pay close attention to the fact inherent in a reliable connection: whether the rule of "tight fixation" of the Internet cable connecting elements has been observed, and it is also necessary to consider whether the power cord you are using is (technically) working properly. In the event that the cable is not plugged into the computer RJ-45 connector at all, or the connected cable is mechanically damaged, then the occurrence of error 691 is a banal inevitability!
So, we look at whether the Internet cable is connected correctly, and also pay attention to the OS reaction at the time of the network cable connection / reconnection. If you see that the computer responds to a physical connection, we proceed further (about laptop problems associated with wireless connection to the World Wide Web can be read in this article).
Destination # 1: Control Panel Menu
You can bypass the too long-playing scenario of finding the section "Network and Sharing Center ..." of interest to us. According to the figure placed next to it, click on the network icon (with the right mouse button) and select the desired object from the context list.
Next, click on the link "Change adapter settings", which is located on the left side work area the invoked settings window.
Now activate the shortcut "Ethernet" or "Local Area Connection" - double-click the left button of the manipulator.
The error persists? Use the algorithm of actions from the next section of this article.
We check the correctness of recording the data used for the connection
If error 691 occurs, you need to make sure that the login and password given to you by the provider are recorded correctly.
This can be done as follows:
When trying to connect, enter a valid username and password in the connection service window.
Carefully fill in the appropriate fields, taking into account the case of the keys (meaning the input language, as well as the applicable spelling options - uppercase / lowercase letters).
Try to connect again - "Enter".
In some cases, it makes sense to check the IP settings of your network adapter:
Right-click on the connection shortcut again.
Select "Properties" from the drop-down list.
Further, double click mouse click on the item “IP version 4 (TCP / IPv4).
Make sure that the values of the addresses used correspond to the required communication parameters (data provided by your ISP).
In conclusion
So, now you know what error 691 is related to and what should be done to fix it. And yet, if for some reason you still failed to establish an Internet connection (the methods described above did not help ...), report a technical problem to your provider. Without a doubt, they will help you solve the problem. Stable internet connection to you, dear reader, and only high-speed traffic.
Error 691 and others. Internet connection problems and solutions
Many users sometimes encounter errors when connecting to the Internet. This can be caused by problems on a specific computer or malfunctions on the provider side. The error number allows you to find out the cause and find a solution without the help of the operator's specialists.
The most common mistakes
There can be quite a lot of them. Most of them are associated with incorrect settings from the user. Most often, providers' subscribers face the following errors: 691, 678, 619, 769, 800. Each of them has different reasons. At the same time, many can be eliminated with their own hands, without turning to the provider for help.
Important! If you cannot solve the problem on your own, then you need to call technical support.
Error 691
Perhaps the most common internet connection error is 691, which indicates that the username or password is incorrect. It appears at the stage of checking registration data. Simply put, an error means that the provider's server could not correctly identify the user, or he was denied access to the network.
Causes of error 691 and solutions
In fact, error 691 when connecting can occur due to a fairly large number of reasons. Among them:
incorrect username or password;
negative balance;
the login is already authorized on the server.
Very often, when creating a new connection, users get error 691 due to an incorrect login or password. In order to avoid this problem, it is recommended to first enter the registration data in a notepad and copy it into the authorization window.
A negative balance in a number of telecom operators also leads to the fact that error 691 appears on the user's screen. In this case, the problem can be solved simply by checking and replenishing the account, if necessary. Many providers allow you to enter your personal account without authorization on the server, and for some you will have to call technical support.
When trying to turn on the Internet, error 691 is issued to the user also provided that the previous session is not closed. This happens quite rarely if you disconnect from the Internet incorrectly. It is enough to wait 5-10 minutes and connect again. If this is the case, then you should call the technical support operators.
Important! In windows 7, connection error 691 is not always shown. Very often code 692 appears instead of it. Therefore, if an error message appears while checking the username and password, then you should also follow the steps described above.
Error 678/651/815
Error 691, as mentioned earlier, is far from the only one that occurs when users try to connect to the Internet. Another common problem is the lack of a response from the server. The error code may differ in different versions of the operating system. In windows XP it will be 678, in Vista it will be 815, and windows users 7 will see a message with error number 651.
Causes and solutions for error 678/651/815
Error 678/651/815 has great amount possible reasons... Among them:
cable break;
problems with the provider;
errors in the work of the firewall or antivirus;
incorrect configuration of the subscriber device.
If error 691 in most cases can be eliminated on its own, then when a message with code 678/651/815 appears, the user can only disable antiviruses and firewalls, as well as check the cable inside the apartment and the subscriber device (router, optical terminal or modem) if available.
Important! Check carefully if the network cable is connected to the computer. This elementary thing is the most common reason the appearance of errors 678/651/815.
Error 619
The subscriber connection technology for different providers is somewhat different. This determines the causes of error 619.
Users connecting using PPPoE, as a rule, can find it due to lack of funds on the balance or incorrectly entered username and password. This type of connection is typical for the following operators: Rostelecom, Dom.ru and a number of others.
Subscribers using mobile connection to the Internet via 3G / 4G provided cellular operators, you may see a message with a code 619 due to problems with the USB modem or computer port. In this case, you can advise to connect the device to a different connector and reinstall the drivers.
Some network clients connect to the Internet via VPN. In this case, error 619 reports incorrect security settings. In the properties of the Internet connection on the "Security" tab, set the "Used for verification" parameter to the "Secure password" position. This type of connection is used, for example, by subscribers of the home Internet from Beeline.
Error 769/800
Windows XP users, in case of problems with drivers or with a local network connection, will receive a message with the code 769 on the network card, and those who have Vista installed - 800. First of all, you need to check that the local network connection is active. You can do this in the "Start" menu in the "Network Neighborhood" section by selecting "Show network connections" or by accessing the "Network and Sharing Center". If the local connection icon is gray, then it must be enabled using the context menu.
If there is no local network connection, then the problem lies in the drivers. They need to be reinstalled from the supplied disc or downloaded from the manufacturer's website.
Other errors
When connected to the Internet, users may receive messages about other types of errors, but they are quite rare. It is quite difficult or even impossible for the user to eliminate some of them without the help of a specialist.
Let's consider other errors that often appear when connecting to the Internet, and how to solve them:
Error 734 means PPPoE has ended. As a solution, you can try to re-create the connection.
Error 735 means that the wrong IP address is being used for the connection. In the network connection settings, you must specify that network address you must receive it automatically, or enter the correct parameters from the contract with the provider.
In any case, if you cannot fix the problem yourself, you need to call technical support. A company specialist will advise on possible causes of errors and ways to eliminate them. And, if necessary, will also issue an application for the departure of the installers.
What does error 691 mean while connecting to the network
Internet accessibility is directly related to the growing popularity of various electronic devices... Therefore, there is no greater disappointment when a person has spent a large amount of money on the purchase of the necessary equipment, and the inscription "error 691 when connecting to the Internet" appears in front of his eyes.
By the way, none of the users is insured against such a nuisance - no matter what provider he chooses. This is confirmed by a large number of similar requests for help: error 691 Beeline, Rostelecom, and so on.
You should not be nervous ahead of time, because, very often, the cause that causes the connection to fail can be treated quite easily.
Treatment methods
Oddly enough, the first thing to do in such a situation is to check the status of the account. This kind of surprise is especially common among people who use monthly rates and simply forget about the date when the next replenishment should be made. Result - code 691 when connecting to the Internet windows 7 or in any other version of the operating system from the very renowned manufacturer similar software.
The next reason for the appearance of an impartial inscription when connecting to the Internet windows 8, 7, 10, and so on, is the incorrect input of personal data. That is, login and password. Again, the solution may be to set the correct keyboard layout. For example, a person's login is written in Russian letters, but it is necessary - in English.
Problems when trying to connect via PPPoE may be caused by incorrect VPN server settings. Which means that an error occurs already at the first stage of the launched process.
The fix is as follows:
Go to the "Network Connections" menu.
Find the created connection and open the submenu by right-clicking on the mouse.
Go to the "Properties" folder.
Recheck the correctness of all the data entered there.
The last option for such an error 691 may be the inoperability of the firewall, for some reason. Therefore, before trying to make an exit to the open spaces global web, it is recommended to check the functionality of this application, which is also very easy to do:
Go to the control panel, from where you go to the "Services" menu.
You need to find the application and run its settings.
Find the "status" line and enable this important program.
Try to go online.
Usually, these options are enough to cope with error 691, which would seem to be a difficult and irreparable situation.
Error 691 when connecting to the Internet - what does it mean, how to fix it
V modern world Internet connection is no longer entertainment, but a real necessity. Politics, trade, services and education use virtual network for work. The installed Internet allows you to keep abreast of the latest events, advertise goods, and order them directly from the office.
V online mode you can pay for services, purchase and buy any goods, communicate with friends, find new acquaintances. Installing the Internet does not pose any particular difficulties. But errors may appear. Some of them can be corrected by the user on their own without contacting specialists.
The message "Error: 691:" Access denied because such username or password is not valid in this domain "indicates that you cannot continue to connect to the Internet. This is a kind of signal to the user that something is wrong with the connection.
see if the router or modem is connected to the electrical network (whether the plug is plugged into the outlet). Do not be too lazy to check the condition of the network cable for breaks and damage. This is especially true if there are curious animals in the house. Eliminate the possibility of disconnecting from the computer - pay attention to the socket of the network card;
if the cable connecting the router or modem to the computer is in good order, the modem is plugged into the network, then brainstorm the possible causes. Correction is possible without the involvement of specialists, on their own... The main thing is to understand the reason for its appearance.
Causes
If, during the connection process, a message appears on the monitor screen about access denied due to an invalid username and password, you may have done something wrong when entering the username and password;
sometimes such an error appears even when the registration data is entered correctly. In this case, you need to inquire about the state of your personal account, and more specifically - how much money is there. Many providers suspend the provision of services when the balance is zero;
if you have previously connected with the same name and password, you will not be able to connect. The error code may differ from vendor to vendor. But for the majority it is 691.
We fix the problem
The solution to the problem is possible in several stages. Sometimes one step is enough to create a connection, but be prepared for the fact that a way out of the situation will not be found immediately.
First of all, you need:
check the balance of the personal account. This can be done by calling the technical support service of your provider or by entering your personal account from a different IP address. The phone can be found in the documents provided by the provider;
check the correctness of the registration data - username and password. See them in the contract. Be sure to pay attention to the keyboard layout, not allowing the letter "o" to be replaced by zero. The CapsLock key pressed changes the keyboard layout by changing the case. Do not forget about this;
in order to further save yourself from mistakes when typing a name and password, create text file... In the future, when the connection is restored, you will only need to copy the data from the file to the connection program window.
Pay attention to the presence of spaces when entering characters. Are there any extra ones before the first character of the password? It's easy to check this: place the cursor in front of the first character and press the Backspace key. If there are gaps, they will be erased. Also check the username you entered.
make sure the entered VPN server is correct. To check, open Network Connections in Control Panel. When right-clicking on your connection, select Properties. There you will find the IP address of your computer. Check its value with that specified in the contract;
If you find it difficult to find a place to view the IP address, try looking at the sequence of steps through the built-in help of windows.
If your computer is running windows 8, you can do the following:
in the data entry line in the Start menu, enter ip;
in the drop-down menu, select View network connections;
by selecting View network connections, you will be taken to the page for accessing your connections.
choose the one you need and you will see the IP address of the computer.
it is important to know that setting up an Internet connection can only be done when the computer is turned on network cable... Wi-Fi operation is not possible in this case. As a rule, among the connections that you see in the window, you must select Ethernet;
check if it works Windows firewall... There are situations when turning it off prevents the establishment of an Internet connection;
you can only determine whether you have already connected with your registration data by calling the technical support service. In this case, the operator will prompt you to solve the problem. It may be necessary to invite a master.
At one of the stages, you will definitely continue to connect to the Internet. If this does not happen, then contact technical support.
The Internet has penetrated into the life of a modern person so much that most users perceive it as something natural: a kind of modern version of a brownie - a smart home assistant that lives in every apartment.
That the world wide web is just a giant electronic circuit, consisting of wires and equipment, we remember only when any of its malfunctions occur. Moreover, each type of system failure has its own unique code.
And in this article we will look at connection error 691 and figure out what to do if "the remote connection is refused."
By the way, this is one of the most common system failures that subscribers of providers such as byfly, Rostelecom, Ufanet, Intertelecom and Beeline may encounter.
Failure to connect with error 691: how to restore Internet access?
In most cases, this error occurs due to the user's carelessness when setting up the modem and entering a username / password when connecting to the Internet.
So, the following reasons are possible that windows displays the message "remote connection refused":
- - Wrong username or password is entered (as the most common cause of system failure with code 691);
- - The PPPoE protocol server (or vpn server, depending on the established Internet connection method) is not functioning;
- - Incorrect connection settings are set;
- - Error in the settings of the "Secure Password" function.
At the same time, this connection failure does not depend on the operating system installed on the operating system (windows xp, windows 7, etc.) and the type of PC connected to the Internet.
How to fix 691 connection error?
If, when connecting to the Internet, the modem gives you an error code of 691 (and before such problems did not arise), it is possible that the set username or password has failed. Restart your PC and enter the data manually (you can find the login / password provided to you on the last page of the agreement with your provider). Do not forget to check if "Caps Lock" is activated and if you plan to enter information in the same language.
Also, if 691 connection error occurs, it is recommended to check the network settings. To do this, go to the "Control Panel" and select the "Network Connections" section there.
Be sure to check the security settings set there: check the box next to "Request username and password", as well as "Show connection progress". 
For some providers, this error may occur if your account does not have enough funds to use this service.
Try to go to the provider's website (usually it operates on a local network and is available even when “remote connection is refused”) and check the balance of your account using your personal account.
Also, this error code may appear after installing new equipment: for some Internet providers, it is advisable to indicate the network equipment used in the personal account on the provider's website.
As a rule, the above measures are enough to stop bothering you with the 691 connection error, otherwise we recommend that you contact your provider for qualified assistance.